Liam Nelson Email & Phone Number

Sturbridge, Ma, Us

Natick, Massachusetts, United States

Lead, coach, train and develop the Project / Program Management teams to provide focus, direction and set strategies for the Logistics and Electric Vehicle Battery Manufacturing businesses. Develop and execute a compelling operational plan and lead the organization in the implementation of that plan. Oversee the day-to-day operations of the Program Management teams, including monitoring operational activities and financial results.

Natick, Massachusetts, United States

Lead, coach, train and develop the Project Solutions, Project Management and Field Service teams to provide focus, direction and set strategies for a rapidly growing function. Develop and execute a compelling operational plan for Americas region and lead the organization in the implementation of that plan. Oversee the day-to-day operations of the Americas region, including monitoring operational activities and financial results.

United Kingdom

Management and leadership of all Installation & Commissioning resources in Europe; including LFSE’s (Logistics Field Service Engineers) from recruitment, rapid onboarding, competency mapping and continual development, resource scheduling, utilization optimization and escalation management. Identify and channel manage cost efficient 3rd party resource options based on variable capacity needs.

Leading a project to replace a legacy IT platform with a Cloud based IT solution that will enable the business to operationalize flexible service contract offerings, drive customer satisfaction and employee engagement. Responsible for the core project team (70 global indirect reports) to meet project milestones and deliver the solution on time, on budget and with quality. Responsible for Governance of processes and platform post go-live. Setting globally standard business processes and ensuring the system build will support those processes, including mobility tools for our Field Engineering teams and Service Metrics reporting for global service leaders.

Amersham, Uk

Management of the European Service Specialist Team for Life Sciences, supporting local Field Engineers in Europe with advanced level of Technical Expertise on Cell Technologies, Label free protein interaction analysis and Laser Scanning technologies. Direct reports in Germany, Netherlands, Italy and UK. Driving improvement in European Service Metrics, using Lean Six Sigma methodology to improve Service Processes across Europe. Responsible to deliver Customer Satisfaction, Commercial Growth and Employee Engagement. Improve processes for working with Customer Care, Service Sales, Global Engineering and Field Engineering.

Day to day running of a Life Sciences Service Business. Build and develop a highly motivated and high performing Service Team focused on Quality Service delivery, driving improvements in Service Key performance Indicators (KPI’s), Customer Satisfaction (NPS), Revenue and Costs. Work closely with Sales Managers to identify installations necessary to achieve Quarter on Quarter billings and effectively manage Field Service to deliver this while continuing to deliver on KPI’s and customer expectations. Manage the integration of acquired Service businesses, helping new Engineers integrate into life at GE and being an advocate for change. Focus on development of team members via coaching and mentoring.