Liam Nelson Email & Phone Number

Sturbridge, MA, US

Natick, Massachusetts, United States

Lead, coach, train and develop the Project / Program Management teams to provide focus, direction and set strategies for the Logistics and Electric Vehicle Battery Manufacturing businesses. Develop and execute a compelling operational plan and lead the organization in the implementation of that plan. Oversee the day-to-day operations of the Program.

Natick, Massachusetts, United States

Lead, coach, train and develop the Project Solutions, Project Management and Field Service teams to provide focus, direction and set strategies for a rapidly growing function. Develop and execute a compelling operational plan for Americas region and lead the organization in the implementation of that plan. Oversee the day-to-day operations of the Americas.

United Kingdom

Management and leadership of all Installation & Commissioning resources in Europe; including LFSE’s (Logistics Field Service Engineers) from recruitment, rapid onboarding, competency mapping and continual development, resource scheduling, utilization optimization and escalation management. Identify and channel manage cost efficient 3rd party resource.

Leading a project to replace a legacy IT platform with a Cloud based IT solution that will enable the business to operationalize flexible service contract offerings, drive customer satisfaction and employee engagement. Responsible for the core project team (70 global indirect reports) to meet project milestones and deliver the solution on time, on budget.

Amersham, UK

Management of the European Service Specialist Team for Life Sciences, supporting local Field Engineers in Europe with advanced level of Technical Expertise on Cell Technologies, Label free protein interaction analysis and Laser Scanning technologies. Direct reports in Germany, Netherlands, Italy and UK. Driving improvement in European Service Metrics.

Day to day running of a Life Sciences Service Business. Build and develop a highly motivated and high performing Service Team focused on Quality Service delivery, driving improvements in Service Key performance Indicators (KPI’s), Customer Satisfaction (NPS), Revenue and Costs. Work closely with Sales Managers to identify installations necessary to achieve.