As President and General Agent at PCFG Insurance Services, I hold a pivotal position within our independent insurance agency. Our agency prides itself on offering a comprehensive range of insurance products and services, catering to a diverse clientele. However, our true specialization lies in two key areas: group benefits and commercial insurance.Client Relationships:Building and maintaining strong client relationships is fundamental to our agency's success. I actively engage with our clients, whether they are individuals seeking personal insurance coverage or businesses in need of comprehensive solutions. My aim is to understand their unique insurance requirements and provide tailored solutions that meet their needs effectively. Building trust and delivering value to our clients is at the forefront of our mission.Operational Excellence:Efficient operations are critical to our agency's success. I oversee the day-to-day activities of our dedicated team of insurance professionals, ensuring that we operate in compliance with industry regulations and standards. We maintain a culture of continuous learning and innovation to uphold the high standards we set for ourselves.Specialization in Group Benefits and Commercial Insurance:Our agency's strength lies in its specialization in group benefits and commercial insurance. I lead a team of experts in these areas, allowing us to offer customized solutions tailored to the unique needs and risks faced by businesses and organizations. We serve as trusted advisors, guiding clients through complex insurance decisions and helping them protect their assets and employees.In summary, as President and General Agent at PCFG Insurance Services, my role involves strategic leadership, client focus, operational efficiency, and expertise in group benefits and commercial insurance. It demands adaptability, industry knowledge, and a dedication to exceptional service.

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Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders. I've provided strategic advice to members so that they will have an accurate view of the market and the company’s future. Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities. Ensured the company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times. I've communicated and maintained trust relationships with shareholders, business partners, and authorities. Overseen the company’s financial performance, investments, and other business ventures.Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance. Read all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems. Act as the public speaker and public relations representative of the company in ways that strengthen its profile. Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth

Managed and oversaw project controls for engineering and manufacturing of commercial and institutional casework. Plan and schedule projects, perform cost estimating and monitoring, as well as quality review. Liam Track performance against the budgets and schedules while correlating performance information against work processes. He utilized Strategic Management skill set to implement new network infrastructure, estimating software, and warehouse management systems.Liam also Increase sales revenue through sales calls, process improvement, and standardization.

Liam estimated commercial and institutional casework projects. He was responsible for managing projects by ensuring that projects are completed and delivered on time. He was successful by utilizing proper planning, prioritization, and scheduling.Liam ensured bid documents were accurate and organized. Performed initial client assessment and analysis to begin proposals.

• Functioned as a supervisor whose task was to handle training measures and programs for mobility, survivability and general engineering tasks. • Participated in employment and staffing decisions of personnel, as well as performance management decisions. • Communicated organizational policies, procedures, and guidelines and ensure they are consistently practiced. • Provided leadership and coaching to personnel to encourage optimum performance and continued skill development.

• Managed company operations department of (5) employees. • Developed and implemented task tracking system which was adopted by parent organization.• Established operational objectives and work plans, along with delegated assignments to subordinate managers. • Managed personnel documents, training schedules, and participated in daily operations meetings. • Ensured accurate and timely submitting and completion of required tasks, and documentations.

• Handled scouting for implanted explosive devices. • Deployed high-tech mine detectors and neutralized enemy obstacles, firing machines, and contraband. • Noted and followed up on any unusual behavior. • Directed and assisted in the operations of engineer wheeled and tracked vehicles.

• Profiled and analyzed financial products to develop customized financial strategies for client’s financial needs. • Answered client’s questions about the purposes and details of financial plans and strategies. Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan. • Presented oral and written reports on general economic trends, individual corporations, and entire industries. • Monitored developments in the fields of industrial technology, business, finance and economic theory.

• Received and resolved and average of 100 to 300 calls each week regarding complaints and problems. • Prepared weekly written and oral reports about community service programs. Coordinated scheduling, marketing, contract logistics and maintenance of supplies and equipment. • Addressed and resolved neighborhood problems and complaints in a tactful and timely manner. • Gathered information and filed reports to resolve complaints.