Liam O’Connor Email & Phone Number

Edmonton, Alberta, Canada

As an IT Support Specialist I at SureHire, I am responsible for providing Level I technical support across our organization, ensuring seamless technology operations. My role involves proactive monitoring, troubleshooting, and maintaining IT hardware and software systems to support both corporate and remote locations. I am the first point of contact for end-user technical issues and work across multiple communication platforms, including Jira, TeamViewer, internal chat, and phone support.Key responsibilities in my role include:- Providing timely and effective solutions for various technical issues using Jira for ticket management and TeamViewer to assist team members remotely.- Managing user accounts, system access, and data integrity across various platforms like G Suite and Microsoft 365.- Supporting the deployment, configuration, and maintenance of IT infrastructure, including cloud servers, backups, and file storage servers.- Implementing and upholding IT security protocols (antivirus, firewalls, patching, two-factor authentication).- Assisting in the onboarding and training of new team members.- Supporting compliance with PIPEDA and HIPAA standards for secure IT environments.- Contributing to phishing simulations and promoting adherence to best practices within the IT teamWith a solid foundation in Microsoft 365, Azure Active Directory, Jira, TeamViewer, and remote desktop tools, I am committed to continuously improving IT systems and processes, ensuring optimal service performance, and enhancing user satisfaction. I thrive in dynamic, fast-paced environments and am passionate about learning new technologies and finding innovative solutions to IT challenges.

Edmonton, Alberta, Canada

During my time at Lighthouse Labs, I completed an intensive Cybersecurity Diploma program that provided me with hands-on experience in defending, protecting, and securing digital systems. The program emphasized real-world scenarios, allowing me to dive into key areas of cybersecurity, including network security, vulnerability management, risk assessment, and incident response. I gained a comprehensive understanding of various cybersecurity tools and technologies, such as Metasploit, SQLMap, Ghidra, and Kali Linux, while mastering critical skills like ethical hacking, penetration testing, and threat analysis. The practical nature of the course allowed me to apply concepts like malware analysis and encryption to real projects, preparing me to tackle the fast-evolving landscape of cybersecurity threats. Lighthouse Labs also fostered a collaborative environment where I worked alongside peers on various group projects, which sharpened my ability to communicate technical information effectively and work within a team. Additionally, I honed my analytical skills by learning how to interpret security data and identify potential vulnerabilities in networks and applications.This program solidified my passion for cybersecurity and gave me the knowledge to excel in IT and security-focused roles. Through this diploma, I developed a problem-solving mindset and a proactive approach to safeguarding digital assets, equipping me with the technical and interpersonal skills necessary to excel in the ever-growing field of cybersecurity.

Kitimat, British Columbia, Canada

•Developed strong problem-solving skills by diagnosing and fixing complex electrical systems.•Gained hands-on experience with various technical tools and systems, demonstrating an ability to learn and adapt to new technologies quickly.•Accustomed to following intricate wiring schematics and adhering to strict safety protocols, honing exceptional attention to detail.

Edmonton, Alberta, Canada

•Conducted comprehensive data analysis using Excel and Microsoft Office to support business decision-making processes.•Assisted in market research projects to identify trends, assess competition, and understand customer preferences.•Collaborated with cross-functional teams to identify inefficiencies in business processes. Contributed to developing and implementing new procedures that resulted in a 15% increase in operational efficiency.•I provided support in the planning and execution of projects.

Diploma Of Education, Cyber Security

Bachelor Of Commerce - Bcom, Finance, General

During my 2.5 years at the University of Alberta pursuing a Bachelor of Commerce, I developed strong skills in critical thinking, data.