Liam O'Grady
AeroLeads people directory · profile

Liam O'Grady Email & Phone Number

IT Director | Global Service Desk Management | Digital Transformation | IT Operating Model | Team & Customer Engagement at Brisbane City Council
Location: Byron Bay, New South Wales, Australia 9 work roles 6 schools
LinkedIn matched
✓ Verified May 2026 3 data sources Profile completeness 100%

Contact Signals

LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Brisbane City Council
Role
IT Director | Global Service Desk Management | Digital Transformation | IT Operating Model | Team & Customer Engagement
Location
Byron Bay, New South Wales, Australia
Company size
4079 employees

Who is Liam O'Grady? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Liam O'Grady is listed as IT Director | Global Service Desk Management | Digital Transformation | IT Operating Model | Team & Customer Engagement at Brisbane City Council, a company with 4079 employees, based in Byron Bay, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Liam O'Grady.

Liam O'Grady previously worked as Manager Workpace Services at Brisbane City Council and PeopleOps Innovation Program Manager at Atlassian. Liam O'Grady holds Diploma, Business Administration And Management, General from Ucd Michael Smurfit Graduate Business School.

Company email context

Email format at Brisbane City Council

This section adds company-level context without repeating Liam O'Grady's masked contact details.

Brisbane City Council

Review company-level records connected to Liam O'Grady before choosing the right outreach path.

View email format View company profile Management contacts
Profile bio

About Liam O'Grady

Creating value through IT rests on being both the practical engineer and the visionary idealist. Really understanding and validating the problem using data, logic and method is essential to driving return on investment in terms of resources – there is no point solving the wrong problem. However, the magic comes from being able to recognise the shape of the issue that emerges, not just its parts, connecting the best available solution to not only resolve the issue, but create additional benefits, beyond scope. I have spent the last two decades doing exactly this, working to unite and scale a global IT service management model within a high-growth organisational environment while driving down risk, cost and complexity. This is clearly shown in the development and evolution of a customer-centric, high performance ITIL capability of 60+ talented people, empowered by the best technology and freed up by robotics and process automation. Now seeking future opportunities in senior IT leadership, I bring highly transferable skills in IT operating model change and transformation, service management, infrastructure, vendor management and RPA, and a passion for people development and the creation of highly engaged cultures united by a focus on the customer. Please see below some of my key achievements.

Listed skills include It Operations, Service Delivery, Itil, Windows, and 14 others.

Current workplace

Liam O'Grady's current company

Company context helps verify the profile and gives searchers a useful next step.

Brisbane City Council
Brisbane City Council
IT Director | Global Service Desk Management | Digital Transformation | IT Operating Model | Team & Customer Engagement
australia
Website
brisbane.qld.gov.au
Employees
4079
AeroLeads page
Company profile
View company profile Email format
9 roles

Liam O'Grady work experience

A career timeline built from the work history available for this profile.

Manager Workpace Services

Current
Brisbane City Council

Australia

Leader for employee ICT experience teams

Apr 2024 - Present

Peopleops Innovation Program Manager

Atlassian

Australia

Implemented automated service options for Atlassian's PeopleOps group including a virtual agent for service delivery.Program Manager for Atlassian's PeopleAI team which is responsible for design and delivery of PeopleOps solutions using Large Language Models such as OpenAI

Jan 2022 - Nov 2023

Global Director Digital Operations, Service Management

Icon Plc

Following success below, assumed additional accountability for Global IT Service Desk, IT Service Management and IT Service Partner teams with a focus on driving process improvement, innovation and automation to drive key efficiencies and improved customer outcomes. I led a globally dispersed team of 60+ continuing to invest in improving strategic and.

Sep 2019 - Nov 2021

Director It Operations

Icon Plc

Australia

Promoted to lead the Global IT Service Desk with a focus on bringing together a geographically dispersed team and create a standardised model underpinning a superior customer experience and focus on outcomes. - Established a best-in-class global service desk supported by off-shore operations in the Philippines and in India;- Elevated internal customer.

Oct 2017 - Sep 2019

Senior It Service Delivery Manager

Icon Clinical Research

Sydney, Australia

Supporting growth across the APAC region through the development of a scalable, cost-effective and standard IT platform and the IT management of new office openings, this was a generalist IT leadership role responsible for the management and optimisation of local infrastructure, telephony, desktop environment and vendors. I oversaw all level 1-3 support.

Mar 2007 - Oct 2017

Network Supervisor

Icon Plc
Jan 2006 - Mar 2007

Senior It Support Analyst

Icon Plc

Dublin/Sydney

Apr 2003 - Jan 2006

Network Administrator

Heatons Ltd
Jan 2001 - Dec 2002

Technical Support Agent

Dell
Apr 1999 - Oct 2000
Team & coworkers

Colleagues at Brisbane City Council

Other employees you can reach at brisbane.qld.gov.au. View company contacts for 4079 employees →

VG Vicki Grieshaber Vicki Grieshaber Colleague at Brisbane City Council Greater Brisbane Area, Australia View → BW Bruce Walker Bruce Walker Colleague at Brisbane City Council Brisbane, Queensland, Australia, Australia View → WB Warren Broom Warren Broom Colleague at Brisbane City Council Greater Brisbane Area, Australia View → WS Wayne Sclater Wayne Sclater Colleague at Brisbane City Council Greater Brisbane Area, Australia View → DR Darren Raetz Darren Raetz Colleague at Brisbane City Council Greater Brisbane Area, Australia View → LG Lewis Graceson Lewis Graceson Colleague at Brisbane City Council Brisbane, Queensland, Australia, Australia View → HE Hayden Ellis Hayden Ellis Colleague at Brisbane City Council Newstead, Queensland, Australia, Australia View → SL Stephen Lawrence Stephen Lawrence Colleague at Brisbane City Council Greater Brisbane Area, Australia View → AM Adam Mewing Adam Mewing Colleague at Brisbane City Council Greater Brisbane Area, Australia View → DL Douglas Lambert Douglas Lambert Colleague at Brisbane City Council Greater Brisbane Area, Australia View →
6 education records

Liam O'Grady education

Diploma, Information Systems

Coláiste Stiofáin Naofa

Leaving Certificate

St Michael'S College

Certification, Lean Six Sigma, Green Belt

Iassc

Diploma Project Management, Pmbok Project Management

Tafe Nsw
FAQ

Frequently asked questions about Liam O'Grady

Quick answers generated from the profile data available on this page.

What company does Liam O'Grady work for?

Liam O'Grady works for Brisbane City Council.

What is Liam O'Grady's role at Brisbane City Council?

Liam O'Grady is listed as IT Director | Global Service Desk Management | Digital Transformation | IT Operating Model | Team & Customer Engagement at Brisbane City Council.

Where is Liam O'Grady based?

Liam O'Grady is based in Byron Bay, New South Wales, Australia while working with Brisbane City Council.

What companies has Liam O'Grady worked for?

Liam O'Grady has worked for Brisbane City Council, Atlassian, Icon Plc, Icon Clinical Research, and Heatons Ltd.

Who are Liam O'Grady's colleagues at Brisbane City Council?

Liam O'Grady's colleagues at Brisbane City Council include Vicki Grieshaber, Bruce Walker, Warren Broom, Wayne Sclater, and Darren Raetz.

How can I contact Liam O'Grady?

You can use AeroLeads to view verified contact signals for Liam O'Grady at Brisbane City Council, including work email, phone, and LinkedIn data when available.

What schools did Liam O'Grady attend?

Liam O'Grady holds Diploma, Business Administration And Management, General from Ucd Michael Smurfit Graduate Business School.

What skills is Liam O'Grady known for?

Liam O'Grady is listed with skills including It Operations, Service Delivery, Itil, Windows, Leadership, Vendor Management, Line Management, and Project Management.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.

People with similar names

Check these profiles if this is not the Liam O'Grady you were looking for.

Liam O'Grady
Liam O'Grady
Digital Service Delivery Officer At Queanbeyan-Palerang Regional Council
Queanbeyan, Nsw
View similar profiles