Liam Patel Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

𝗠𝗼𝘁𝗶𝘃𝗶𝗹𝗶𝘁𝘆 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 - Complete

𝘄𝘄𝘄.𝗺𝗼𝘁𝗶𝘃𝗶𝗹𝗶𝘁𝘆.𝗰𝗼𝗺

As an ex-Microsoft leader with over 30 years IT experience, managing numerous teams and departments, in both Ireland and Silicon Valley - it is safe to say that my passion is unquestionably for both "𝗣𝗲𝗼𝗽𝗹𝗲 & 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆".My career started on the Microsoft assembly lines, packaging boxes of Windows 3.1, after which I spent some great years as a Software Tester, Automation & Tech Lead, Engineering Manager, Multi-Function Department leader ... and in recent years… Show more As an ex-Microsoft leader with over 30 years IT experience, managing numerous teams and departments, in both Ireland and Silicon Valley - it is safe to say that my passion is unquestionably for both "𝗣𝗲𝗼𝗽𝗹𝗲 & 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆".My career started on the Microsoft assembly lines, packaging boxes of Windows 3.1, after which I spent some great years as a Software Tester, Automation & Tech Lead, Engineering Manager, Multi-Function Department leader ... and in recent years, Recruiting, HR Business Partner, Organisational Development Partner and now 𝗟𝗶𝗳𝗲, 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀, 𝗖𝗮𝗿𝗲𝗲𝗿 𝗮𝗻𝗱 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴.With that I founded 𝗠𝗼𝘁𝗶𝘃𝗶𝗹𝗶𝘁𝘆 to coach, mentor and train people to explore their strengths, their passions and how they can make good changes for themselves and those around them. How do we do this?It is really very simple. We listen. And we listen some more. We ask open questions. We try not to give you the answers ... believe it or not - you already have those. Then we will listen even more. We might explore psycho-metrics, including 360's, to help identify strengths and areas for development. At the end of the day, we will help you set and achieve your goals, all while keeping you accountable. Very importantly - you will love working with us!Individuals, Small, Medium and Enterprise size companies – it doesn’t matter - we've worked in, and with them all. The backbone to what we offer is based on the universal truths of 𝗘𝗺𝗼𝘁𝗶𝗼𝗻𝗮𝗹 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 (𝗘𝗤). We offer but are not limited to Career, Business, Team, Workshops, Leadership, Executive and Life Coaching. We customise any coaching or programme to suit you or your teams' needs. Show less

Dublin, County Dublin, Ireland

𝗠𝗼𝘁𝗶𝘃𝗶𝗹𝗶𝘁𝘆 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 - Complete

Dublin, Ireland

► Senior Project Manager (SaaS)Re-structured the 24/7/365 on call engineer practices associated with purchasing & downloading Office© 365 from Office.com. Built the Knowledge Base for acknowledging, determining severity, identifying culpability, calculating customer impact and how best to report issues. Responsible for weekly on-boarding/de-briefing reviews. Recommended & centralized methods globally. Piloted executive level communications for high severity outages. Designed live dashboard… Show more ► Senior Project Manager (SaaS)Re-structured the 24/7/365 on call engineer practices associated with purchasing & downloading Office© 365 from Office.com. Built the Knowledge Base for acknowledging, determining severity, identifying culpability, calculating customer impact and how best to report issues. Responsible for weekly on-boarding/de-briefing reviews. Recommended & centralized methods globally. Piloted executive level communications for high severity outages. Designed live dashboard metric mechanisms and identified better practices to track & improve times to detect, engage, mitigate & resolve live site issues.► International Software Project ManagerUnified Microsoft’s Office© internationalization preparedness by negotiating & project managing the exportation of Dublin’s automated tests to Microsoft headquarters’ complex build & test systems. Systematically decommissioned end of life local tools & systems. Devised & drove complex and difficult plans involving multiple organizations having a significant impact on Microsoft’s business. Consequently, Microsoft Office© products had bugs identified more upstream on core English products, thus reducing error rates downstream in all non-English SKUs. Show less

Dublin, Ireland

► Services Delivery ManagerEstablished v1 follow-the-sun teams responsible for the building, verification and internal release of all Microsoft Office© products during GMT/UTC for daily consumption by Microsoft worldwide employees. Developed metric & KPI driven methods to remotely manage a large scale PC lab of 9000 physical & virtual machines. Supported in excess of 5000 software product engineers across distributed development centers in Europe, Middle East, India & East Asia. Facilitated… Show more ► Services Delivery ManagerEstablished v1 follow-the-sun teams responsible for the building, verification and internal release of all Microsoft Office© products during GMT/UTC for daily consumption by Microsoft worldwide employees. Developed metric & KPI driven methods to remotely manage a large scale PC lab of 9000 physical & virtual machines. Supported in excess of 5000 software product engineers across distributed development centers in Europe, Middle East, India & East Asia. Facilitated high levels of collaboration to achieve business goals and synergy. Re-organized staff to cross-train in multiple areas of responsibilities, eliminating high-risk single points of failure across all tiers of support.► Test Automation ManagerAdopted & migrated key critical test automation systems from the U.S. for integration with local proprietary tools, producing an integrated system to trigger & run high volumes of automated scripts daily (100,000+), to qualify international releases of Office© for market. Delivered all standard, custom and exceptional run requests, on time realizing exceptional levels of service agreements. Owned the end game processes & procedures for the final software versions, before street release. Pioneered business continuity and disaster recovery activities. 75% of Microsoft’s Office© software was tested through my teams’ systems in 100+ languages over a number of street releases. Show less

Dublin, Ireland

► Test LeadStructured the roles, responsibilities and frameworks for testing the setup functionality across all Microsoft's Office© suite of products in both client and server versions. Owned the work items associated with specifications, testing, bug fixing, translation, end game and release to market milestones. Demonstrated expertise in understanding the relationships among various components of large-scale programs that cut across groups, organizing them such that limited resources… Show more ► Test LeadStructured the roles, responsibilities and frameworks for testing the setup functionality across all Microsoft's Office© suite of products in both client and server versions. Owned the work items associated with specifications, testing, bug fixing, translation, end game and release to market milestones. Demonstrated expertise in understanding the relationships among various components of large-scale programs that cut across groups, organizing them such that limited resources were used most effectively. Over 5 years, through multiple automation investments I reduced the contract personnel head count by 60%.► Localization & Internationalization QA ManagerShaped Microsoft’s Office© early strategies towards localization and internationalization, making decisions that significantly impact worldwide groups. Thinking ahead 12 – 18 months, transformed and managed complex systems and processes to ensure 100+ language versions of Office© released to manufacturing on time through the development of suites of functional & non-functional tests. Juggled multi-version projects for both in-market and pre-release alike, for up to 4 versions of Office© simultaneously. Show less

California, Usa

► QA Test Lead managing the team responsible for:* Object Linking & Embedding (OLE) behavior* Visual Basic for Applications (VBA)* Building the PowerPoint© code for integration into early Office© suites

California, Usa

Dublin, Ireland

Professional Diploma In Executive Coaching, Qqi Level 9

Coaching, Mentoring & Consutling (Cipd)

President (2018) & Vp Of Education (2017)

Higher Diploma In Cloud Computing (Nfq Level 8)

Project Management Professional (Capm® / Pmp®)

Activities and Societies: via Turlon & Associates

Professional Scrum Master (Psm Certified)

Activities and Societies: WWW.SCRUM.ORG

Prince2 (Certified), Foundation

Professional Certificate In Management

Microsoft Dynamics Crm 2011 Installation & Deployment

Fuel Your Energy - Leader Program

Bachelor’S Degree, Computer Science, Mathematics And Experimental Physics

Activities and Societies: Computer Science, Mathematics and Experimental Physics