Single point of contact for the vision, development and execution of the go-to-market plans for the Thin Client Hardware and Software portfolio to support specific growth initiatives/KPIs and maintain the portfolio’s No.1 EMEA market position.Interface with various business segments to drive product vision, develop knowledge, deliver improvement opportunities and resolve customer/product issues.Experienced working in a product role in a technical team that follows Agile methodologies.Execute product/software roadmaps locally and provide technical product requirements inputs to future roadmaps through market analysis, identifying risks and working with cross-functional teams. Provide inputs into Product group and Engineering to align goals and outline key business cases.Created compelling communications to increase visibility, education, and awareness to key industry audiences using case studies, press briefings, featured stories, speaking opportunities and analyst briefings. Use analytics to identify opportunities for the portfolio to achieve strategic objectives and optimize processes. Apply broad knowledge of the company’s product/service capabilities and competitive environment to identify new growth areas and emerging product/service opportunities. Drive all product/solution related sales enablement activities including training, demos, product- or solution-specific customer sales events, sales play targeting and relevant scorecards and dashboards.Regularly participate and organize ad hoc engagements to help coordinate extended activities including Pricing, Demand & Supply and Transition management with peer teams.Ensured optimized product availability and minimizes the business impact as well as organizes relevant and timely messaging of product/solutions life cycle events and developments (launch, product stop ship, engineering hold and other sustaining issues) to the field along with appropriate guidance to sales.

Drive sales enablement programs across EMEA to help sales understand essential CSG products and solutions within their regions and how they align with their customers’ requirements.Lead programs that enable sales to increase market share and drive profitability.Programs include, EMEA Channel webinars program, Quarterly Classroom Training, SMB new hire training, and Large virtual and classroom training events (more than 2000 attendees/50 topics).Liaising with various organizations (Sales, Marketing, PG, COC, etc..) to drive/coordinate requirements programs and align business needs with business priorities.Coordinate with the local Field marketing teams and CSG sales leaders to analyze regional requirements and implement solutions to business needs.Liaising with Dell partners (Google, Intel, Nvidia etc) and helping drive business initiatives and messaging to sales.Managed/engaged external vendors on marketing/enablement activities.Develop, drive, and deliver training content for the EMEA sales teams to support product launches and other key initiatives.Support local Field marketing manager's regional initiatives.Implement new processes and procedures to increase productivity and communications using modern tools.Trusted advisor to the EMEA Sales and Marketing teams.Deliver training to sales and provide subject matter expertise.

Managed EMEA/APJ CCC sales teams' training, liaised with leadership, and implemented training plans/strategyCollaborated with L&D for eLearning and content creation globally, reviewed training documents with SMEsCoordinated training events, designed/implemented CCC training portal, and administered contentCreated CCC University webinar series for New Product Induction and sustaining trainingCoordinated training schedule, advised on content creation, and designed templatesImplemented tools for training effectiveness reportingDrove License-to-Sell program and coordinated level-up training for CCC team.

Design and author sales solutions training for the Global CSMB Sales organisation. Develop & deploy new client & services training quarterly Establish processes to manage collation and development of content and deployment of training to Global SMB Sales Training teams in order to deploy regionallyEnsure appropriate consultation with stake holders for all required training development, and delivery methods for global dissemination of training programs Build relationships with relevant groups in order to engage on new programs, initiatives etc.( e.g. Marketing, Sales Operations, Services, Sales Leadership) Ensure regional and cultural challenges are considered and incorporated into training designTraining is developed in consultation with other CSMB Training Content PMs to ensure training is “solutions” focused. Revise & maintain all sales & client training modules to ensure they are up to date and relevant.Maintain product sustaining curriculum modules for current system and vitality needs Ensure that all training documents are technically accurate; proofs documentation for consistency with regard to audience clarity, organisation, readability and completenessDevelop pre and post online assessments for product training courses used to build training metrics.Ensure all programs I design have certification process aligned to Global Certification initiatives.

Project manage the implementation of New Product Induction training in the Dell Global Retail Sales organization.Managed/engaged external vendors and aligned training requirements. Developed and managed content for retail vendors and delivery methods including Social media, webinars and events.Design/Implement new processes for external stakeholder engagement and external feedback.

Design, deliver, co-ordinate and manage all areas of NPI (New product induction) technical training, including development, budget and planning for all aspect of client new product induction for EMEA.Manage and deliver train-the-trainer events for regional teams. Identify training resources for region teams and implement processes to help the delivery teams implement training.

Manage training/coaching requirements for Dell Technical support organization in Cherrywood (Ireland).Prepare the Technical support center for operational readiness from a training/coaching perspective.Lead training needs analysis and ROI projects.Setup and project managed the creation of Dell Glasgow Technical training.Project managed the implementation of New Hire, New Product Induction, and vitality training for Dell Glasgow.

Technical Trainer

Senior Technical Support Analyst

Technical Support Associate