Liam Perlstein Email & Phone Number

Bee Cave, Texas, Us

Mitratech is the leading provider of a fully integrated platform for matter management, eBilling, managed bill review, and spend analytics, delivering actionable insights and results to the world’s most prominent organizations.-Manage daily operations and renewals for 92 accounts, representing a total book of business worth $7.8M, ensuring exceptional service and fostering long-term client retention.-Consistently exceed retention targets, achieving 102% of the retention quota in the first year, including several high-profile Fortune 100 accounts.-Lead quarterly webinars for Mitratech's flagship workflow automation product, delivering valuable insights and driving client engagement with key product features.-Develop and implement tailored Customer Success plans, aligning with leadership goals to enhance client retention, satisfaction, and product adoption.-Conduct executive-level briefings and maintain a regular cadence of client meetings, addressing challenges, offering strategic solutions, and strengthening relationships.-Identify upsell opportunities within the existing client base, generating over $500K in new revenue within the first two years.-Serve as a key resource during pre-sale interactions, answering client questions and ensuring smooth transitions to the Account Executive team for ongoing success.

San Jose, California, Us

-Cultivated strong partner and customer relationships to drive business value through Cisco Webex, ensuring customers fully realize product benefits.-Led the successful onboarding of new customers, effectively introducing products and services to ensure seamless adoption and integration.-Developed a deep understanding of customer needs and goals, implementing strategies to reduce churn and enhance client retention.-Forecasted and tracked weekly, monthly, and quarterly revenue metrics, providing clear visibility into pipeline performance and driving sales outcomes.-Conducted regular 30, 60, and 90-day touchpoints to ensure contract renewals were on track, maintaining strong client relationships throughout the process.-Identified upsell opportunities during contract renewals, proactively presenting solutions that increased revenue and customer satisfaction.-Prepared and wrote tailored quotes and contracts, ensuring clarity and alignment with client needs and objectives.-Managed daily calendar of meetings, coordinating schedules efficiently to maintain consistent client engagement and internal collaboration.

Skokie, Illinois, Us