Liam (Nguyen) P. Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Information Tools Limited is a part of the Ipsos family of companies which provides software and services for the analysis of market research, and other data with over 30-years of experience. The company has corporate clients around the world including Coca-Cola, Shell, Orange, Samsung.- Adhoc reporting: Run queries on MS SQL Server to extract raw data of users statistic, clean data and import to Harmoni tool for reporting and visualization resulting in timely reports for Client Service and Support team.- Improvise SQL queries to include historical data which makes the extracted data more accurate.- Diagnose, resolve technical issues of Harmoni cloud service in: + Data Design: Wrong data format or duplicate records in .xlxs,.sav,.mdd/.ddf data sources, direct connection failure (Decipher, SQL Server, Qualtrics, Voxco,..) + Data analysis: Un-matching number issues, statistical testing issues. + Dashboard construction: Issues with HTML/inline CSS codes. + Sites hosting: Users credentials management, infrastructure management.- Escalate any severe bugs to Product Delivery team for development and code fix.- Complete all license registrations and activations of new licenses, renewals, changes, and terminations for two software suites – desktop application and Harmoni cloud-based solution. Troubleshoot and resolve any activation issues or failures.- Maintain Harmoni infrastructure with on-time version release from Product team whether it's to fix bugs or introduce new features.- Identify gaps in information in Knowledge Base and keep it up to date.

Ho Chi Minh City, Vietnam

Vinmec is a leading Vietnamese healthcare system that adheres to international standards and applies advanced technology to people’s healthcare needs which served approximate 600.000 patients annually.- Worked as strategic expert of In-patient Department, managed customer flow controlling, hospitalization planning and financial monitoring.- Coordinated crossed-functionally with internal departments, built constructive and collaborative partnerships with over 30 insurance companies (including Manulife, Prudential, Generali, Aon, Cigna,..) to issue Payment coverage/guarantee for customers as well as to enhance Contract Terms and claiming process.- Developed BI reports on customer service performance, analysed and visualized marketing promotion efficiency using Advanced Excel.- Investigated financial fraudulent activities by analysing daily/monthly financial report from Orion Health system, provided solutions to CS manager which reduced fraudulent medical billing to fewer than 5% within a month.- Operated robust execution of hospital procedures, improved operation process with spreadsheet reducing in-patient claiming process from 2 hours to 30 min, increasing customer operation efficiency by 15% and reaching impressive 95% satisfaction rate of patient.- Achieved Best Employee of Quarter 2 – 2018 award for contributions in customer operation activities.

Ho Chi Minh City, Vietnam

- Managed trade marketing activities in 3500 retail outlets, coordinated with distribution team to achieve KPIs target of BAT portfolio estimated sales of $1 million.- Conducted market development report and market visit/inspection to ensure retailers’ awareness and brands’ plan (outlets coverage, Point of sales materials replacement) results in 100% visibility. - Coached team to improve market execution skills, engaged with monthly market focuses from regional strategy and trade activities from Brand marketing.

Ho Chi Minh City, Vietnam

IU is the first and the only interdisciplinary public university in Vietnam that uses English as the medium of teaching and learning and one of a few accredited research-oriented universities in the country.- Conducted advanced quantitative research with sample size of 1600 respondents on “Factors Affecting Tourist Destination Satisfaction and Return Intention – A Study in Ho Chi Minh City, Vietnam” using Advanced Excel and SPSS.- Implemented multiple regression analysis, Pearson’s correlation, Path Analysis of Direct and Indirect Effect using SPSS and Excel to develop statistical models that explain key factors of tourist destination satisfaction and return intention. Provided empirical results for further study in the field of customer satisfaction.- Published results on peer-reviewed Journal of Economics, Business and Management (JOEBM) - Volume 5 Number 2 (Feb. 2017).- Defended in 6th International Conference on Economics Business and Marketing Management (CEBMM 2017) which won Certificate of Best presentation.

Ho Chi Minh, Viet Nam

A part of The Bosch Group which is a leading global supplier of technology and services.- Supported regional Brand Manager with collecting end-user feedback, defining product ranges, pricing strategies and marketing management with average brand growth rates of 10% monthly. - Delivered market analysis of both Vietnam & Cambodia by extracting data sources from SAP, provided analytical support on sales data, pricing index, products segments and industry megatrends using Excel Pivot Table to optimize marketing strategies and new product commercialization.- Coordinated with Trade Services team for POS Material production/design/events, Commercial budget tracking (new promotion leaflet, new booklets, catalogue and display rack of products) for local campaigns of product launching.- Played a key role in new product launching campaign in Dealer Conference 2016 by developing campaign ideas, marketing promotion strategy, and event planning which results in estimated July sales of $3 million accounting for 65% monthly revenue of department.

Ho Chi Minh City, Viet Nam

- Prepare day-to-day operation and setting up for the Lv23 Signature Restaurant fine-dining service standard contributing to 5000$ daily sales.- Serve daily guests with delicate dishes and delivering excellent service standard of fine-dining restaurant.- Introduce new monthly set menu and execute new promotion to customers.

Postgraduate Degree, Mathematical Science

Postgraduate Degree, Business, Management, Marketing, And Related Support Services

Bachelor Of Arts - Ba, Business Administration, Good

Activities and Societies: Sailing Home 2012, Sailing Home 2013 (a cultural contest), English Singing Contest 2012, Mr.IU 2014, BA.

Vocational Training In Hotel Operations, Hospitality Administration/Management, Good