▪️ Inspect labeled data on time to ensure overall quality.▪️ Thoroughly interpret and apply complex guidelines to the evaluated content.▪️ Localize and update labeling guidelines and deliver training and calibration meetings.▪️ Conduct calibration meetings with the labeling team (BPO/Vendor) in the appeal process: analyze different cases; record and evaluate their performance to achieve the target; and offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment.▪️ Work closely with POC and other relevant stakeholders to provide feedback to improve data quality.

▪️ Improve customer service experience, create engaged customers and facilitate organic growth.▪️ Take ownership of customers issues and follow problems through to resolution.▪️ Set a clear mission and deploy strategies focused towards that mission.▪️ Develop service procedures, policies and standards.▪️ Keep accurate records and document customer service actions and discussions.▪️ Analyse statistics and compile accurate reports.▪️ Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.▪️ Keep ahead of industry’s developments and apply best practices to areas of improvement.▪️ Control resources and utilise assets to achieve qualitative and quantitative targets.

▪️ Planning and developing social media campaigns. Simultaneously, crafting compelling content and getting it developed.▪️ Posting content across social media account, engaging with customers on different channels and analyzing running campaigns.

▪️ Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.▪️ Investigate reports of course quality issues and ensure resolution in accordance with organization guidelines and regulatory requirements.

▪️ Helping Teachers with lesson preparation, including collecting materials and setting up equipment.▪️ Reviewing lessons or lectures with students on a one-on-one basis or in small groups.▪️ Supervising students in class, between classes and during recreation periods and field trips.▪️ Tracking attendance, grading assignments and calculating grades▪️ Giving extra help to students who need special accommodations or are struggling with a concept▪️ Assisting students with special learning requirements, including disabilities or English as a second language students.

▪️ Analyzing data and compiling reports.▪️ Assisting with focus review studies.▪️ Coordinating departmental committee activities and/or abstraction for the core measure program.

▪️ Read given material and research industry-specific terminology.▪️ Convert text and audio recordings from one language to one or more others.▪️ Ensure translated content conveys original meaning and tone.▪️ Prepare subtitles for videos and online presentations.▪️ Cross-reference specialized dictionaries and translation tools to check quality of translation.