Liam Riddell Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Projects:Tax & Revenue Client (Interaction Designer) - August 2022 - PresentFinancial Services Client (Lead UXUI Designer / UI Development Lead) - June 2021 - April 2022- Responsible for the UI Design / UX- Wireframe & Prototyping (Adobe XD, Figma, Heroku)- HMTL / CSS- Attending Design Workshops, Discovery- Creating User Stories- User Interface Development Lead (Financial Services)- Community of Practice Leader (UX Design)

Newcastle Upon Tyne, United Kingdom

Leading the Application Maintenance Team - Line Managing 6 Application / Cloud Engineers responsible for maintenance and support of various business critical systems across several Government Organizations.- ITIL - Incident, Problem and Change Management- Line Management of 6 Application Support Engineers (2nd Line / 3rd Line)- Resource Management Forecasting- SQL, PowerShell, Unix Shell- 3rd Party Management, and working with Clients directly- Coaching, Motivating, Supervising and Training- Root-cause Technical Analysis- Dealing with Escalations- Organizing and coordinating releases, upgrades, patching, system outages- Planning and Service Delivery- QA Product Testing

Newcastle Upon Tyne, United Kingdom

Feb 2016 - April 2019: App Development & Support on a Government Account- Deputy AMS Team Lead - Training, Supervising and Motivating- Incident and Problem Analysis for several business critical applications- Supporting Developers by fixing live defects in C# and Xamarin Forms (Visual Studio)- Lead 2nd Line Mobility support: Resolving live issues with end-users Mobile Devices (Second & Third Line Support)- Incident, Problem & Change Management- Investigating technical problems, root cause analysis, data collection and resolution.- Defect Management (JIRA, WIKI, Stash)- Ownership of Pre-Production & Production Releases (GIT, Jenkins)- Data Analysis (Splunk, Kibana)- Training coordinator, producing training Materials, leading Workshops to build team knowledge- Actively providing operational improvement ideas for the Support Service- Producing automation scripts for Server Monitoring using Powershell and Active Batch- Assisting with planning, producing trackers and project plans.- Planning and Executing of System Failover in London, part of a Data Center Migration- Knowledge of switches, routers and load balances- Setting up users and permission using Active Directory- Experience of using VMware, VSphere, Clear Case and Clear Quest- Experience using Microsoft Server / SQL / TSQL- Knowledge of Software Architecture and functional work-flows

Newcastle Upon Tyne, United Kingdom

Working between Newcastle, Glasgow and Mumbai, Liams first Frontend role within Accenture started on the Scottish Government Account. Developing the cosmetic look and feel for the i6 ApplicationTech / Languages used: - HTML5 / XHTML - CSS3 / LESS - JavaScript / jQuery - Primefaces - GruntJS - GIT - MavenProjects - Department Work & Pensions | CAMLite CRM Application - Feb 2016 - March 2016 - Scottish Government | i6 Application - Nov 2013 - Dec 2015

Newcastle Upon Tyne, United Kingdom

Liam was involved in Incident & Problem Management providing technical analysis and support to the DWP Pension Application. Using a testing environment Liam recreated, analysed and resolved issues raised using various tools such as Siebel and Citrix. As well using the ability to think logically and analytically where client service level agreements had to be achieved on time, Liam was able to analyse many types of data formats for defects such as xml, Object Manager Logs and Siebel Script. This helped Liam determine the cause or nature of the reported incidents and problems, which in turn prepared for a final analysis for fix and closure.

Sunderland, United Kingdom

Specializing in Web Development, Hosting and Support for SME's- Web Development.- Logo Design / Branding / Marketing- Social Media Marketing- SEO - Affiliate Marketing- Consultation

Billingham, Teesside

An internship for 6 months developing and maintaining new and existing websites and web applications scripting in languages such as HTML, PHP and CSS. Liam dealt with client emails and telephone calls as well maintaining computer hardware.

Washington, Tyne & Wear

Liam worked part-time whilst studying his degree. This job role involved assembling stock deliveries for transport to George Clothing stores.

Houghton-Le-Spring | Sunderland

4 week placement in between 2nd & 3rd year of University. Helping develop a web prototype for a book publishing company. Skills used HTML, CSS & JQuery

Sunderland, United Kingdom

Working part-time whilst studying further education

Bachelor Of Arts (Ba), Business Computing

Fundamentals of Computing (Networking, Web Design, Databases, Programming C#) - Multimedia Development - Marketing - Project Management.

A-Levels, Information Technology (X2) & Business Studies (X1), Aaa

Gcse, 10 Gcse'S A*-C Including Maths, English, Science, It & Business Studies