Business Operations Manager
CurrentPartner with business owner to expand customer base and grow revenue in Raleigh market. First year results achieved 133% of goal and 5 star customer rating. Primary responsibilities include:- Sales and Marketing: Promote business and generate leads within local market, provide estimates for interested clients, resolve customer complaints, and contact customers after completed moves to identify opportunities for improvement.- Human Resource Management: Responsible for recruiting,… Show more Partner with business owner to expand customer base and grow revenue in Raleigh market. First year results achieved 133% of goal and 5 star customer rating. Primary responsibilities include:- Sales and Marketing: Promote business and generate leads within local market, provide estimates for interested clients, resolve customer complaints, and contact customers after completed moves to identify opportunities for improvement.- Human Resource Management: Responsible for recruiting, hiring, training, and coaching of approximately 60 full and part-time crew members. Coordinate quarterly team events. - Logistics: Responsible for job scheduling, truck assignment, fleet maintenance, and supply inventory management.- Financial Management: Deliver income statement, payroll reporting, and damage claims reporting to company owner. Developed electronic solution for federal required reporting that improved report quality and significantly reduced production time. Show less
