I implement, maintain, and support client implementations for our Rightcare Enterprise suite of products. I also oversee our local network infrastructure and support the needs of team members in our satellite office. I work directly with our customer support team in Boston to ensure our customers have 24x7 support using tools such as SalesForce, Splunk, and remote access. I also deal directly with customers at the third tier as required to ensure client needs are met and exceeded. I manage over 30 vendor relationships related to our Rightcare Enterprise product line, to ensure proper accounting of subscribed services. I also work with our MIRTH and operations teams to facilitate uninterrupted data flow on over 100 existing hospital interfaces.

I oversee the design, planning, and coding of bi-directional interfaces for the eLaborate product. This includes EMR, LIS, HIE, and Full EHR Integrations utilizing our interface engine to format HL7 messages. I have written interfaces to connect with a wide variety of systems including but not limited to Sunquest, Nextgen, GE Centricity, AllScripts, Meditech, and Tamtron. I also fulfill the Project Manager role for large projects as needed. My responsibilities include designing the interfaces that connect with external systems, as well as coding client specific data elements to fit our specifications. I am also responsible for writing the technical specifications for our interfaces as required, aiding in the design of our product enhancements, and doing the data analysis of our client specifications to determine the costs and effort involved. I meet regularly with clients and provide 24x7 third tier support as needed. I also set up VPN, SFTP, HL7 LLP, or any other required connectivity to allow for data transfers to occur.

I formed an LLC. for doing side consulting work outside of my normal working business hours, to supplement my income when my primary employment had a slow down. I specialized in providing support, project management, and all technical services for my clients. I/We offered any technical services, from on-premise wiring to simple cell phone configuration. I provided technical support for my clients, using any combination of phone, in-person, or remote access as each situation prescribed. I advised my clients in areas ranging from day-to-day best practices, to large-scale Active Directory deployments with all associated equipment, software, and vendor research or procurement. I also researched and advised my clients as to the correct products and services as was necessitated. My clients relied on my experience and judgment for all their technical needs, and when required I organized a Teamviewer of vendors, experts, and specialists to develop and manage a project plan from beginning to a production rollout. I have done this many times for many clients, and saw it as a primary responsibility to my customers.

I was responsible for the planning, implementation, and upgrading of Dr Chart web based lab-reporting software. I developed the technical procedures used to deploy the Dr Chart web application for more than 30 Hospital implementations. I handled client relations from Project manager down through technical and support staff. Trained Dr Chart support personnel to handle first and second tier support. Also trained Dr Chart implementation team membersand supervised all hospital implementations. I deployed more than 340 Service packs over 5 different product versions in just 2005 alone. I trained our clients in use of interface components, and monitoring of applications and also performed EHR Integrations. Set up of Microsoft SQL Servers and Windows 2000/2003 Internet Information Servers to house Dr Chart lab software. Provided 3rd tier support to client’s 24x7 via telephone, VPN, and remote access. Supervised configuration and planning of remote access to client sites including VPN and dial up. I was also responsible for the installation and troubleshooting of lab interface components connecting hospitals to labs over VPNand dial up solutions. Responsible for verification of data integrity during the conversion process from client preferred HL7 medical reporting format to standard Dr. Chart Web application format. Helped design and implement our Datacenter move from Dallas, TX to Edgewater, MD, transitioning our ASP hosted customers with minimal or no service interruption.