Working as the software QA Technical Lead for the UK’s leading provider of medical legal reports and rehabilitation services, I am passionate about ensuring the highest standards of quality and performance in every project I am involved in. My experience spans various domains, including administration, finance/banking, medical and legal, where I have consistently led quality assurance activities to deliver robust, reliable, and user-friendly software solutions.I thrive in collaborative environments, working closely with development teams, product owners/managers, and stakeholders to ensure seamless integration of quality assurance processes throughout the software development lifecycle. My ability to translate technical requirements into actionable testing plans and my keen attention to detail have been pivotal in delivering high-quality products that meet and exceed user expectations.With extensive experience in testing ServiceNow applications, I am well versed in developing test strategies and conducting functional, system and integration testing. I have a proven ability to identify and resolve issues, optimise workflows, and ensure seamless updates. My deep understanding of ServiceNow's architecture and modules allows me to collaborate effectively with development teams and stakeholders, driving quality and efficiency in every aspect.