Liam Wilson Email & Phone Number

Auckland, Nz

Auckland, New Zealand

One New Zealand has built on my knowledge from Mobile Mentor allowing me to see enterprise mobility management from another perspective.As an Onsite Support Specialist I support government & corporates with anything from hardware refresh to MDM migrations. My day to day tasks include assisting users onsite, answering queries or concerns, building processes, technical issues and escalations, migrations tracking and scheduling, project management, onboarding and more.

Wellington, Wellington Region, New Zealand

As a Junior Business Analyst I maintain and utilize customer data within SQL server, Visual Studios and Azure Data Factory to present trends within PowerBI. Some of my key responsibilities include, fetching and maintaining customer data, data visualization, building data pipelines, expense management, building PowerBI Dashboards and generating invoices .

Wellington Region, New Zealand

As a Service Desk Coordinator I support and coordinate business as usual service desk operations. My key responsibilities include queue/ticket management and assignment, escalation management, performance tracking and improvement, one on ones and constructive feedback, process improvement and recruitment.I also assisted with project work for major customers such as MPI & KiwiRail, this included building process, daily standups and escalation resolution.

New Zealand

This role allowed me to take on more responsibility within a service desk, my key responsibilities include queue management, process improvement, asset management and performance tracking.I am the first point of escalation for any requests within the procurement team, I must take ownership of queries or concerns, this includes orders, lost/stolen devices, repairs/replacements and returns.

Wellington Region, New Zealand

Wellington, Wellington Region, New Zealand

Wellington, Wellington Region, New Zealand