Liam Worrall Email & Phone Number

Coventry, England, United Kingdom

Data & InsightsSupporting the migration of our Hadoop and SQL Server environments to cloud-based tools such as Snowflake and Databricks. Utilizing dbt for data transformation, StreamSets for data ingestion, and Airflow for workflow orchestration within our analytics platform. Responsibilities have included managing and maintaining Hadoop, SQL Server, and Databricks environments, and contributing to the successful transition of our Cloudera cluster to these modern technologies. Ensuring data integrity and optimizing performance, I have conducted proactive monitoring, resolved issues, and implemented enhancements to maximize efficiency and reliability. Additionally, I have collaborated closely with data owners, data scientists, and stakeholders to deliver strategic data solutions and support new product initiatives.

Coventry, England, United Kingdom

Data & InsightsCollaborate with business owners to fulfill data requests and drive projects. Develop solutions using the most appropriate approach, including SSIS, SQL procedures, or SQL queries, and create visualizations and self-serve reporting with Tableau or SSRS. Support Data Engineer team taking an active role in understanding and administering our Hadoop Cloudera cluster. Migration of assets to Snowflake, using dbt to replace tables and procedures. Prioritize key projects and promote collaboration within an agile team.

Coventry, England, United Kingdom

Business Operations - Change Ops - Technical SolutionsDrive customer data quality and resolve billing data exceptions. Responsibilities include investigating and resolving complex billing queries, identifying and fixing recurring issues, analyzing data quality to prevent disputes, supporting cross-departmental reporting and analysis, maintaining data quality and security, and supporting customer query resolution through data fixes.

Warwick, England, United Kingdom

Business Operations - Billing Operations - Bill AssuranceNote - My role here was similar to that of Senior Technical Solutions Analyst at Shell Energy.I was promoted to the position in April 2016 and then First Utility was acquired by Shell and rebranded to Shell Energy in 2018.

Coventry, England, United Kingdom

Income ControlsDevelop and produce Management Information (MI) to support operational process management and the implementation of operational ideas. Responsibilities include MI development, validation and analysis of void files (empty properties), tracking performance, and identifying and implementing reduction improvements. Provide tactical insights into void movements, support campaigns, offer MI feasibility advice, champion self-serve reports, automate tasks, maintain and improve reports, forecast void movements, and provide technical support and training.

Birmingham, England, United Kingdom

Directorate MIDevelop and produce Management Information (MI) for Regulatory, Executive, Directorate, cross-process, and external areas. Responsibilities include developing MI to customer specifications, maintaining and improving MI processes, working with Regulatory and KPI data, providing technical support and training, supporting the Corporate Data Repository introduction, designing database catalogs (Cognos Impromptu), optimizing report performance with SQL, and automating repetitive tasks with VBA.

Birmingham, England, United Kingdom

Performance PlanningSupport Customer Relations by forecasting call center volumes, planning resource levels, and providing performance reports. Responsibilities include maintaining an Excel VBA employee tracking system, developing a web-based billing inquiries tool, and assisting with the introduction of a new billing system. Conduct regular and ad-hoc performance reporting.

System, Networking, And Lan/Wan Management/Manager

Cisco Academy Program in Networking (Semesters 1 & 2)

Information Technology

Information Technology BTEC First Diploma Computer Technician Diploma (City & Guilds) CLAIT (RSA) IBT Stage 2 (RSA)

Education record