Senior Product Manager, Intuit Financial Services, Product Marketing & Business Development
Mountain View, California, Us
Created of Intuit’s 1st security services offering, sold to over 1,800 commercial and consumer financial institutions. When I first took the role, security was considered a ‘cost to satisfy’ for Intuit’s hosted Financial institution business. Reversed the security model from a ‘cost center’ to ‘self-sustaining ‘profit center’ by creating a brand and repositioning security as competitive value-add to the business. Security services were redesigned as solutions under the Deep Defense brand; packaged, priced, and resold as upgrades to Intuit’s SaaS banking and businesses services. As a result, Deep Defense had a 90% renewal rate for competitive offerings such as: Federated IAM, MFA and mobile secure OTP; EFT fraud services, antimalware, identity theft prevention, business continuity and disaster recovery services, and education. Responsibilities• Managing product delivery and business operation teams to successfully deliver value to market• Applying Intuit’s ‘Design for Delight’ and customer-driven product requirement process• Ensuring policies, procedures and product compliance with FFIEC, OCC & FDIC Regulation & Governance guidelines Achievements• Created profitable SaaS security business, generating $14M+ revenue Y-Y• Prevented $1B+ in annual fraud losses• Reduced client bad debt allowances related to EFT fraud by 30%• Secured Deep Defense FFIEC for Regulation E, 2007-8, best practices guidelines reference• Won ABA and NACHA product awards three years standing, 2007, 2008, 2009 • Achieved 90% renewal and NPS customer satisfaction for 4 consecutive years