I am responsible for overseeing the payments processing journey to ensure payments are processed securely, accurately, and in a timely manner. This includes conducting calls with Dealers and Sellers to address any issues related to payments and purchases. Additionally, I manage the payment support ticketing queue to ensure prompt responses and resolutions to incoming support tickets. Managing work orders, which involves approving, creating, tracking, and monitoring outbound payments to Sellers and Financial Institutions, is a key aspect of my role. I also assist in administering our Payment Capability to ensure efficient and secure operations.Some of my other duties may include:- Identifying and resolving customer technical, operational, or procedural issues - Documenting and tracking problems to ensure timely resolutions- Generating reports on the payments process- Engaging in B2B interactions- Assisting with credit control efforts.

I was brought on board as the store manager of this well-known franchise to improve its operational efficiency and overall performance. Prior to my tenure, the management was lacking, therefore I implemented strong leadership, communication, and organisational skills to turn things around. Attention to detail was crucial as the store's standards directly reflected on my capabilities as a manager.Since I had experience within this company prior to this period of my life, I used my skills and company knowledge to focus on coaching and providing feedback to my team to motivate them to perform at their best. In addition to developing interpersonal relationships, I analysed store data and collaborated with other managers to identify opportunities for sales growth. Emotional intelligence, self-awareness, and flexibility were key traits that I believe are essential for effective management.I successfully navigated various Microsoft programs to ensure accuracy and continuity, even when utilised by other staff members.

In this role, I responded promptly to inbound inquiries via telephone and email from both clients and candidates. I made sure to adhere to all deadlines and Service LevelAgreements, providing a high level of customer care at all times. Throughout the background screening process, I effectively managed the expectations of both clients and candidates through clear and professional communication. I consistently met individual targets and contributed positively to team goals. When necessary, I followed the correct escalation paths to collaborate with Operational and Technical support teams.I actively participated in the continuous improvement of systems, processes, and procedures, while supporting the Customer Care Team on various initiatives and projects. I completed mandatory, technical, and on-the-job training, including GDPR and privacy training, to enhance my skills and knowledge. Adhering strictly to all data protection and privacy legislation was a key focus in my role. I exemplified Company Values and contributed to a positive culture through my actions.

During my time at Starbucks, I was responsible for achieving performance targets, conducting stock counts, and overseeing a team of 11 individuals in the areas of visual merchandising and stock control. I provided training and coaching to improve team performance and often worked extended hours to ensure the success of the team.

Colchester, Kidderminster, Tunbridge WellsAchieving sales goals through effective upselling techniques, meeting performance targets, managing paperwork and daily financial responsibilities, providing exceptional customer service, conducting training sessions, overseeing inventory control and ordering processes, creating schedules, and leading meetings. Additionally, includes meeting personal monthly sales objectives and feedback requirements.