- Lead and manage the development and implementation of multiple young adult and adult workforce development programs.- Provide strategic planning and leadership to the workforce team.- Supervise and provide training and coaching to staff and youth volunteers and interns.- Provide 1:1 case management services to clients to meet employment needs, assist clients with barrier removal, assist participants with job search, employment placements, and follow ups for retention services.- Provide career guidance and counseling to clients and assist with individualized education and career planning, resolving personal issues for better performance.- Collaborate with other community based organization's workforce partners for cross referrals and job linkages.- Cultivate relationships with employers to create employment pipelines for clients.- Recruit 5+ worksites within SF to host interns and provide interns with valuable skills.- Conduct community outreach to recruit program participants at various SFUSD high schools and community based events.- Design promotional fliers, brochures, social media posts and other marketing materials adhering to company guidelines through Canva.- Organize and conduct employer engagement workshops and networking events to enhance program visibility in the community.- Ensure all deliverables are met as stated in the grant work plan and complete all required written documentation and reports as required to meet funder compliance.- Ensure that all programs are delivered at a high level and continuous improvements are assessed regularly.- Collaborate with the agency's workforce team to coordinate job fairs and support agency-wide events.- Acquire donations from local businesses to provide resources for events that cannot be funded through government grants.

Oversee the Young Adult Worklink and Construction on Ramp programs- organize and delegate multiple program projects and logistics through GoogleSuites tools- build and maintain relationships with 50+ youth (age 16-24) to support them with career guidance, resume, cover letter, and interview prep- coordinate and strategize outreach events at 10+ school sites to reach a minimum of 165 youth- supervise a team of 4 and problem solve/identify any issues that may arise in the program- recruit and partner with employers to provide job opportunities to youth in different job fields- conduct and arrange logistics for employer and campus site visits for a group of 50+ youth- manage program budget by tracking expenses and ensuring all purchases are within budget- design and facilitate weekly job-readiness training workshops on career and workforce development- plan program calendar with Director of Operations to host events for youth to attend- collaborate with SF CBO's to provide resources and internship opportunities - serve drop-in monolingual clients with job searching support at org established job center- lead weekly team meetings to discuss current and future program plans- provide job readiness training workshops to Balboa High School's Creative Arts for Social Transformation pathway

Young Adult Work Link- facilitate job readiness training workshops to youth aged 16-24 both in person and virtually on Zoom- provide 1:1 case management to youth, review and provide feedback on youth resume and cover letters- outreach and communicate with school partners about program- maintain relationships with youth to find and share opportunities with them- meet and adhere to goals set for the year by grant funding

- wrote 1-2 scripts per week to educate and market chronic diseases to viewers on YouTube- researched script content using educational resources from a wide range of organizations- curated scripts into 1-2 blogs per week to help readers learn more about chronic diseases- reviewed finished production content and provided necessary feedback for improvement or clarification- planned Google Ads campaigns to help increase clicks and learned more about target audiences

- greeted, provided product knowledge to consumers, and met sales goals- enhanced consumers experience by maintaining brand standard and overall store cleanliness- marked and ticketed items while ensuring signage displayed is accurate- experienced the store in the customers perspective to better understand how customers shop- demonstrated cashier duties, such as opening, closing, and auditing registers when needed- communicated with manager on duty about tasks and issues that needed to be resolved- managed and organized the fitting room for efficiency- prepared, packaged, and labeled merchandise for transfer between stores and warehouses- watched and recognized security risks and thefts, followed protocols for loss prevention

- created lesson plans for 5 weeks with 8 other leaders, tailored for a group of 40-50 students on campus- brainstormed and communicated different activity ideas with peers- effectively gathered materials and prepped for activities- actively engaged students in activities, understood different needs from students and accommodated to them for the activity

Worked at the Accounts department under the Information Technology Services Support Center. - answered phone calls- replied to tickets using ticketing program, ServiceNow- completed tasks given by supervisors - authenticated and assisted clients in resetting their passwords- gained a sense of confidentiality and privacy for clients, following FERPA laws - strengthen customer service and email etiquette- obtained speaking skills through phone calls

- welcomed and greeted customers- accommodated customers in finding the right fit by providing information on different products and asking open ended questions to guide them- provided the best experience by communicating with customers and giving feedback on their selection- maintained and organized products in down time

- greeted and welcomed residents and guests as they entered the lobby- received and organized incoming packages and deliveries- contacted residents to coordinate a pick up time for deliveries from front desk- answered the phone with questions regarding the building and filed resident complaints - kept lobby tidy and clean, reorganizing furniture when necessary

- conversed with customers while taking their orders or while they wait- made drinks in an efficient manner- paid close attention to detail for each customer's needs- kept the store in top shape during down time- restocked shelves and condiments- cleaned and reorganized furniture- created a comfortable environment and experience for customers