• Manage day-to-day operations of the HRIS team, provide technical support and guidance for ongoing design, enhancement, maintenance, and system training for SAP HCM globally.• Evaluate global impact of HRIS initiatives, drive collaboration between functional teams including IT, Finance, Payroll, HR, and Leadership. • Proactively built performance dashboards utilizing various sources to measure transaction volume, identify trends, build capacity, and drive decision-making within the HR function. • Develop, refine, and implement improvements while ensuring client service delivery and customer service excellence.• Build and configure global reports to identify data anomalies, ensure integrity of data and downstream systems.• Manage multiple corporate initiatives and global projects simultaneously. Oversee HRIS annual processes, acquisitions, and organization restructures.• Streamlined global promotion process, resolved 20+ system enhancements / break-fixes and mapped over 8,000 employees to Career Architecture within six months of hire.• Improved data accuracy and decreased manual maintenance by automating salary updates submitted via transactions.

• Led small to medium size projects and provided oversight from design through implementation for three HR Systems: Oracle R12 (HRMS), VEMO (Workforce Management), and myHR Portal (SharePoint).• Partnered with business leaders, vendors, and IT to identify system inefficiencies, execute improvements, and configure scalable processes and solutions.• Managed and executed project plans, including the redesign of the HR Portal mobile app, launch of the HR data sheet, and creation of self-service personnel change forms.• Maintained standard operating procedures, data dictionaries, and import/export file feeds. Responsible for conducting quarterly security access audits across multiple HR systems.• Automated performance dashboards to provide valuable quantitative metrics measuring efficiencies, time to close, transaction trends, and areas for improvement.• Spearheaded monthly meetings to communicate system enhancements, process changes, data related changes to HR globally.

• Optimized and automated reoccurring dashboards and scorecards, providing metrics to allow stakeholders to make data driven decisions.• Drove robotic automation initiatives by analyzing global processes, developing proof of concepts, creating process maps, documenting workstreams, and participate in testing.• Tested system configurations, modifications, enhancements, and upgrades in Oracle R12 UAT environment. • Provided transactional support for complex employee transactions including duplicate records, employee conversions, global deployments.• Wrote and processed mass upload data scripts for employee changes and designed process to audit results to ensure data integrity.• Delivered training sessions on content maintenance in SharePoint, VLOOKUP and Pivot Tables in Microsoft Excel, and transaction processing in Oracle.

- Rewarded with 3 performance awards for the success of launching myHR and askHR Portal.- Provided HR support to global employees by triaging inquiries within the case management system, submitting and auditing transactions in Oracle, and processing massive employee data changes and corrections. - Trained peers in content editing, document and page governance in 4 regions, 13 pages, and 9 languages. - Researched complex issues and provided direction and feedback to the team.- Created training documentation, team’s process and procedures, and maintained the online HR document library.- Presented on New Hire Orientation and Open Enrollment, maintained employee records, and processed Leave of Absence, Short Term Disability, and Family and Medical Leave paperwork for 2 work locations.- Managed time off requests, accruals, pay increases, and union dues for 100+ union employees.

- Oversaw management of social media accounts (Instagram and Facebook)- Posted relevant stories, posts, and captions to reach target customers and increase engagement- Analyzed long-term needs of company’s social media content strategy- Created a regular publishing schedule- Leveraged tools to automate, manage content, and engage with target audience- Implemented content guidelines and marketing plans for events and promotions

• Provided internal front-line support on all HR questions pertaining to benefit programs including 401k, Health & Welfare, Disability, Life, FSA, Employee Recognition, COBRA, Retirement and Open Enrollment.• Achieved a key departmental performance goal of decreasing open cases to 86 by collaborating with employees, subject matter experts, external vendors, and HR Community to ensure issues are resolved timely.• Mentored and trained 8 associates on company policies and optimal tool utilization to equip team to resolve caller inquiries.• Resolve complex escalations regarding payroll, benefits, compensation, policies, and performance management and maintained 90% first call resolution.• Developed forms, templates, and automated Outlook responses for incoming e-mails to improve efficiency.

- Converted to full-time within 2 months, promoted twice within 1 year, and awarded 2 performance awards.- Utilized multiple applications including SAP, ADP, Towers Watson and multiple streams of communication, to provide excellent support to internal customers for all HR related questions.- Achieved a key departmental performance goal of decreasing open cases below 100 by partnering with employees, subject matter experts, external vendors, and HR Community to ensure issues are resolved timely.- Mentored 8 associates on company policies and optimal tool utilization to equip team to resolve caller inquiries.- Resolved escalations for regarding payroll, benefits, compensation, policies, and performance management.- Improved customer response time by developing fillable forms and automated Outlook responses.

- Resolve questions and provide resolutions regarding payroll, benefits, compensation, policies, and performance Management to employees, subject matter experts, external vendors, and HR Community - Maintain an effective 90% first call resolution by utilizing applications such as SAP, Ev5, Towers Watson, and multiple streams of communication such as calling, emailing, and instant messaging - Build strong relationships by maintaining a high level of confidentiality at all times - Provide guidance for employees with questions pertaining to benefit programs including 401k, Medical, Dental, Disability, Life, FSA, Employee Recognition, COBRA and Open Enrollment - Trained HR and Managers on how to properly use the Performance Management and Compensation Planning tool

- Implemented and standardized workflow processes by preparing a Standard Operating Procedure Manual- Supported full-cycle recruitment activities for 3 recruiters by utilizing Peoplefluent to manage requisitions, post job opportunities, and track candidates’ submissions- Improved the DHL brand by promoting and managing the Employee Referral and Sign-On Bonus programs- Sourced quality candidates and increased brand awareness by representing Discover at university and alumni recruiting events.- Created and analyzed ad-hoc reports to measure the performance of weekly open requisitions, production headcount, and monthly hires

- Sourced, screened, scheduled interviews, maintained 40-60 requisitions, conducted background checks, coordinated travel & lodging, and processed new hire paperwork for all candidates for 6 recruiters- Marketed the Internship Program by attending university career fairs, coordinating meet and greets, and designing jobs flyers- Hired top quality Engineering interns by continuously networking with potential candidates through social networking.

- Sourced, scheduled and conducted in-person interviews, coordinated travel and lodging, performed background and reference checks and collected new hire paperwork for 3 recruiters- Contributed to the launch of Pacific Life’s Career Center by collaborating with the Communications and Marketing departments in the content editing, development- Onboarded new hires and interns by collecting all their new hire paperwork, escorting them to new hire orientation, and introducing them to their hiring managers.

- Performed administrative and secretarial support functions for 8 sales representatives and General Manager.- Responsible for filing, data management, drafting and editing short office memos, and other projects as assigned.- Reviewed and edited website content using HTML, FrontPage, Flash, and FTP for 500+ clients- Managed recordkeeping system using Microsoft Access to track revenues, pay sales bonuses, and generate monthly reports.- Scheduled photo shoots and created travel itineraries between hotel and product photographers.