Liana Taylor Email & Phone Number

Berlin, De

Currently on a Sabbatical until early 2025, focusing on personal and professional goals. What are those goals?Professional:- Business German C1 Proficiency - Continuing education courses, including focus on using AI for CS- Testing a business idea (more on this later)Personal:- More time with friends and family- Exploring the world- Advanced Windsurfing certificate- Rowing and West Coast Swing Dance classes

Amsterdam, Nl

• Drive the success and retention of a diverse portfolio of financial institutions (total portfolio size €6 million ARR across 14 accounts in Nordics, Eastern Europe and DACH) through proactive relationship management and strategic guidance.• Collaborate closely with C-Level to understand their business objectives and align solutions to achieve desired outcomes.• Conduct regular strategic alignments, QBR’s and MSR’s, identify any upsell / cross sell opportunities, provide recommendations based on customer usage patterns and industry best practices.• Internal and external stakeholder management for escalations, issue resolution, and troubleshooting, ensuring timely and effective resolutions to maintain high customer satisfaction.• Lead strategic customer success operations initiatives to improve team and company efficiency.• Built and ran the internal CSM onboarding program which enables new hires to get onboarded within 30 days.• Mentored new hires through their first 6 months on the job.

Amsterdam, Nl

Mambu is an SaaS banking engine powering innovative lending and deposits.It is the lean alternative to cumbersome core banking systems, a cloud-native solution driving open API-enabled architectures. Mambu helps clients to successfully start up new business ventures, transform existing operations, launch new products and expand into new markets. The company provides financial institutions of all sizes with the agility to rapidly design, launch, service and scale their banking and lending portfolio.More about Mambu: www.mambu.com

Amsterdam, Nl

Nominated by the Berlin office

Seattle, Wa, Us

Brilliant Basics is Infosys’ customer-centric digital transformation studio (later merged with WONGDOODY)We create digital products and services that make life simply better®We collaborate with our clients and startup partners to create innovation, digital products and customer experiences that satisfy commercial and customer needs. They may come in the form of strategy & prototypes, mobile applications, digital experiences, service design, digital transformation initiatives, VR & AR and the like. While often digital at the core, these initiatives are always embedded within a context of people, commercial, business and processes that make them valuable. Customer experience is more important than ever. We put customers at the heart of our work. We believe that designing great products means designing great experiences.Our approach is grounded in Design Thinking that brings together both customer and commercial values rapidly. Our IP is called C2C - Conversation to Creation®, which is stripped-back, flexible and focussed on delivering real value rapidly. We can go from strategy to alignment on design and functional prototype to working product at speed. More about bb - www.brilliantbasics.comMore about Infosys - www.infosys.com

• Traveled in SE Asia• Organized leadership training program (see Hive Berlin below)• Learned German• Completed several trainings (see Certificates section)• Facilitated immersive learning experiences using methods from Design Sprints, Human-Centered Design, Agile, Lean Startup and Design Thinking

Los Angeles, Ca, Us

Organized 3-day purpose-driven leadership conference focused on building bridges between Tech & Impact. In charge of program concept and design, partnerships, speaker selection, venue scouting, event organizing and facilitation. Managed staff of 3 people and 20 volunteers. Hive is a global community of 2,000 founders, leaders, & entrepreneurs from 125 countries who are working on creating a better world and living lives of purpose.At Hive Berlin we are seeking to tackle the Hive Global Challenges by bringing together professionals in fields across the technology and innovation spectrum with the best and brightest purpose-driven leaders from NGOs, education, development aid, non-profit, public policy and community development. We inspire these leaders to align their skills with a more impact-driven mindset and develop themselves to be more purpose-driven in leadership and in life.https://www.facebook.com/HiveBerlin

New York, New York, Us

NASDAQ Private Market (NPM) offers a comprehensive suite of services to help private companies manage their equity-related functions including cap table and stock plan management, launch private tender offers in the form of structured liquidity programs, and gain brand visibility as an NPM Member Company.For more information on Nasdaq Private Market (NPM), please visit www.npm.com.

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Transition from Thomson Reuters to Nasdaq 1 June 2013 (part of M&A).

San Francisco, California, Us

• Organized business programs and seminars across the US for Russian entrepreneurs and business professionals.

Toronto, On, Ca

Toronto, On, Ca

20 hours per week while completing my university studies

Geneva, Ch

• Supported Operations Manager in logistical coordination of client requests. • Acted as the point of contact for Russian-speaking clients.

Chicago, Illinois, Us

• Researched and compiled qualitative information on the Top 40 insurance firms.• Produced an extensive report on the current state of the insurance industry which was eventually distributed to the whole division.

Chicago, Il, Us

Bachelor’S Degree, Finance Honors

Master Of Arts (M.A.) In Education, Instructional Technology