Liana Taylor Email and Phone Number
Liana Taylor work email
- Valid
- Valid
Liana Taylor personal email
- Valid
Liana is a Sr Enterprise Customer Success Manager at Mambu, a SaaS banking engine powering innovative lending and deposits. Prior to this Liana worked in the design and innovation space, facilitating the creation of modern digital experiences. In addition, Liana has spent 10+ years in the FinTech sector at Nasdaq, Thomson Reuters, Wells Fargo and TransUnion working in range of roles across client training, product development, relationship management and business development. At Nasdaq Liana managed the company’s key accounts such as Starbucks, Hewlett Packard, SoundCloud, SkyScanner and more. In her latest role, she was involved in the expansion into the EMEA market of the Nasdaq Private Market division of the organization. In addition Liana organized 3-day Berlin-chapter of Hive Global Leaders program, a global program for purpose-driven leadership. Liana holds a Masters degree in Education with focus on Instructional Design from San Francisco State University and Bachelors degree in Finance from DePaul University. In addition she has been trained at Kaospilot School, IDEO, Hasso Plattner Institute, Scrum Alliance and others. In her spare time Liana enjoys skiing, hiking, non-fiction reading, photojournalism and volunteering for a range of causes (see volunteer section).Feel free to connect with Liana to explore synergies or discuss customer success strategies.
Eid Easy - Qualified Electronic Signatures Marketplace
View- Website:
- eideasy.com
- Employees:
- 15
-
Fractional Head Of Customer SuccessEid Easy - Qualified Electronic Signatures MarketplaceBerlin, De
-
Professional DevelopmentCareer Break Jun 2024 - PresentCurrently on a Sabbatical until early 2025, focusing on personal and professional goals. What are those goals?Professional:- Business German C1 Proficiency - Continuing education courses, including focus on using AI for CS- Testing a business idea (more on this later)Personal:- More time with friends and family- Exploring the world- Advanced Windsurfing certificate- Rowing and West Coast Swing Dance classes
-
Senior Enterprise Customer Success ManagerMambu Sep 2023 - Jun 2024Amsterdam, Nl• Drive the success and retention of a diverse portfolio of financial institutions (total portfolio size €6 million ARR across 14 accounts in Nordics, Eastern Europe and DACH) through proactive relationship management and strategic guidance.• Collaborate closely with C-Level to understand their business objectives and align solutions to achieve desired outcomes.• Conduct regular strategic alignments, QBR’s and MSR’s, identify any upsell / cross sell opportunities, provide recommendations based on customer usage patterns and industry best practices.• Internal and external stakeholder management for escalations, issue resolution, and troubleshooting, ensuring timely and effective resolutions to maintain high customer satisfaction.• Lead strategic customer success operations initiatives to improve team and company efficiency.• Built and ran the internal CSM onboarding program which enables new hires to get onboarded within 30 days.• Mentored new hires through their first 6 months on the job. -
Enterprise Customer Success ManagerMambu Jan 2020 - Sep 2023Amsterdam, NlMambu is an SaaS banking engine powering innovative lending and deposits.It is the lean alternative to cumbersome core banking systems, a cloud-native solution driving open API-enabled architectures. Mambu helps clients to successfully start up new business ventures, transform existing operations, launch new products and expand into new markets. The company provides financial institutions of all sizes with the agility to rapidly design, launch, service and scale their banking and lending portfolio.More about Mambu: www.mambu.com
-
Cultural AmbassadorMambu Mar 2021 - Oct 2021Amsterdam, NlNominated by the Berlin office
-
Client Partner - Digital StrategyBrilliant Basics Jun 2019 - Dec 2019Seattle, Wa, UsBrilliant Basics is Infosys’ customer-centric digital transformation studio (later merged with WONGDOODY)We create digital products and services that make life simply better®We collaborate with our clients and startup partners to create innovation, digital products and customer experiences that satisfy commercial and customer needs. They may come in the form of strategy & prototypes, mobile applications, digital experiences, service design, digital transformation initiatives, VR & AR and the like. While often digital at the core, these initiatives are always embedded within a context of people, commercial, business and processes that make them valuable. Customer experience is more important than ever. We put customers at the heart of our work. We believe that designing great products means designing great experiences.Our approach is grounded in Design Thinking that brings together both customer and commercial values rapidly. Our IP is called C2C - Conversation to Creation®, which is stripped-back, flexible and focussed on delivering real value rapidly. We can go from strategy to alignment on design and functional prototype to working product at speed. More about bb - www.brilliantbasics.comMore about Infosys - www.infosys.com -
Sabbatical (Travel, Personal Development & Freelance)Planet Earth Aug 2017 - Jun 2019• Traveled in SE Asia• Organized leadership training program (see Hive Berlin below)• Learned German• Completed several trainings (see Certificates section)• Facilitated immersive learning experiences using methods from Design Sprints, Human-Centered Design, Agile, Lean Startup and Design Thinking -
Program Director (Hive Berlin)Hive Global Jan 2018 - Jun 2018Los Angeles, Ca, UsOrganized 3-day purpose-driven leadership conference focused on building bridges between Tech & Impact. In charge of program concept and design, partnerships, speaker selection, venue scouting, event organizing and facilitation. Managed staff of 3 people and 20 volunteers. Hive is a global community of 2,000 founders, leaders, & entrepreneurs from 125 countries who are working on creating a better world and living lives of purpose.At Hive Berlin we are seeking to tackle the Hive Global Challenges by bringing together professionals in fields across the technology and innovation spectrum with the best and brightest purpose-driven leaders from NGOs, education, development aid, non-profit, public policy and community development. We inspire these leaders to align their skills with a more impact-driven mindset and develop themselves to be more purpose-driven in leadership and in life.https://www.facebook.com/HiveBerlin -
Director Of Client Relations, EmeaNasdaq Private Market Oct 2015 - Jul 2017New York, New York, UsNASDAQ Private Market (NPM) offers a comprehensive suite of services to help private companies manage their equity-related functions including cap table and stock plan management, launch private tender offers in the form of structured liquidity programs, and gain brand visibility as an NPM Member Company.For more information on Nasdaq Private Market (NPM), please visit www.npm.com. -
Product Development SpecialistNasdaq Jan 2015 - Oct 2015New York, Ny, Us -
Investor Relations Suite Product SpecialistNasdaq Feb 2014 - Jan 2015New York, Ny, Us
-
Service Account ManagerNasdaq Oct 2011 - Feb 2014New York, Ny, UsTransition from Thomson Reuters to Nasdaq 1 June 2013 (part of M&A).
-
Personal BankerWells Fargo Mar 2011 - Oct 2011San Francisco, California, Us -
International Business Program ManagerM&A Consultants Jan 2009 - Mar 2011• Organized business programs and seminars across the US for Russian entrepreneurs and business professionals.
-
Client Training ExecutiveThomson Reuters May 2010 - Nov 2010Toronto, On, Ca -
Sales / Client Training InternThomson Reuters May 2009 - May 2010Toronto, On, Ca20 hours per week while completing my university studies
-
Client Operations InternLunajets S.A. 2008 - 2008Geneva, Ch• Supported Operations Manager in logistical coordination of client requests. • Acted as the point of contact for Russian-speaking clients. -
Insurance Research Analysis InternTransunion Jun 2007 - Aug 2007Chicago, Illinois, Us• Researched and compiled qualitative information on the Top 40 insurance firms.• Produced an extensive report on the current state of the insurance industry which was eventually distributed to the whole division. -
Research Assistant To Dr. Harold WelschDepaul University’S Coleman Entrepreneurship Center Dec 2006 - Apr 2007Chicago, Il, Us
Liana Taylor Skills
Liana Taylor Education Details
-
Depaul UniversityFinance Honors -
San Francisco State UniversityInstructional Technology
Frequently Asked Questions about Liana Taylor
What company does Liana Taylor work for?
Liana Taylor works for Eid Easy - Qualified Electronic Signatures Marketplace
What is Liana Taylor's role at the current company?
Liana Taylor's current role is Fractional Head of Customer Success.
What is Liana Taylor's email address?
Liana Taylor's email address is li****@****ail.com
What schools did Liana Taylor attend?
Liana Taylor attended Depaul University, San Francisco State University.
What are some of Liana Taylor's interests?
Liana Taylor has interest in Cross Country Skiing, Via Ferrata, Golf, Skiing, Backpacking, Snowboarding, Biking, Non Fiction Books, Reading Non Fiction Books, Studying French.
What skills is Liana Taylor known for?
Liana Taylor has skills like Project Management, Entrepreneurship, Management, Financial Analysis, Investor Relations, E Learning, Saas, Instructional Design, Strategy, French, Equities, Microsoft Excel.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial