Alison Liandro Carcedo Email & Phone Number

5F The Space, A.S. Fortuna St., Mandaue City, Cebu

- Main responsibilities include updating the System Projects Sheets of all business partners, exporting, creating, and submitting reports directly to the Vice-President of Operations- Responsibility includes providing account updates to Sales Agents, consolidating missing documents to move projects forward, pulling up reports, and consolidating them to provide a more organized sheet- Responsible for tracking and reporting Weekly Installs and Recruitment Metrics, Weekly Second Round Interviews, as well as updating Weekly Payroll sheets, and other ad hoc tasks including, but not limited to, End-of-Month and Yearly Reports

19F Filinvest Cyberzone Cebu Tower 2 W. Geonzon St., It Park, Lahug, Cebu City, Cebu

- Undergone training to support a Telco provider in the UK- Responsibility included comprehending customer inquiries regarding their cable and mobile accounts, reviewing their bill and transaction history, port-in and port-out of their mobile numbers, making changes to their subscriptions/packages/accounts, and pitching new offers to customers for additional lines or upgrade

322 Penaranda St., Brgy. 39 Pob-Bonot, Legaspi City, Albay

- Executive Assistant to BoomSourcing Philippines, Inc.'s Operations Manager for Independent Contractors- Was responsible for managing the schedules and communications of the Operations Manager- Responsibility included sourcing, attracting, interviewing, hiring, and onboarding independent contractors- Ad hoc tasks included tracking employee work hours, updating employee records, and coaching/providing feedback to agents

Jdn Square It Center, P. Remedio St., Banilad, Mandaue City, Cebu

- Was responsible for enrolling customers in Rent-to-Own Homes and Property Listings- Referred customers to the Credit Repair program to be eligible to apply for Rent-to-Own Homes- Walked customers through the website and how to contact realtors/property owners

8F Flb Corporate Center, Cebu Business Park, Cebu City

● Media Buyer | January 2018 - March 2018 (2 months)- Assisted in sourcing and acquiring advertising space for online campaigns in various niches● Real-Time Data Analyst | March 2018 - April 2018 (1 month)- Was responsible for data management and data organization● Reports Analyst | April 2018 - July 2019 (1 year & 3 months)- Was responsible for organizing reports and consolidating them to better understand data- Responsibility included, but was not limited to, creating and sending reports regarding Daily/Weekly/Monthly/Yearly Attendance Adherence, Performance & Productivity, Leave Requests, etc.- Trained sales agents to help improve their speech communication skills

Cbc Bldg., Samar Loop Cor. Panay Rd., Cebu Business Park, Cebu City

- Was responsible for filling out missing information about the clinics or veterinary hospitals where pets are sent for check-ups or hospitalizations- Was also responsible for contacting clinics and hospitals to verify information relating to the hospitals and/or clinics, and pets and/or clients- Responsibility included, but was not limited to, updating client information on the portal, correcting and uploading scanned photos or records of pets and clients in the VitusVet portal for accessibility

17F Cebu It Tower Ii, Archbishop Reyes Ave., Cebu Business Park, Cebu City

● Customer Service Representative | October 2015 – February 2016 (4 months)- Supported US Customers with their online accounts including their photos, orders, products, order modifications, purchases, refunds, and payments● Level 2 Support | February 2016 – June 2017 (1 year & 4 months) - Was responsible for creating JIRA tickets for Technical issues- Answered Sup Calls, Sup Chats, E-mails, and Escalation Tickets ● Business Development Executive | June 2017 – July 2017 ( 2 months)- Was responsible for sourcing potential business partners and/or looking for outsourcing services, and scheduling appointments for Business Owners to further business offers

7F I1 Bldg., Jose Maria Del Mar St., Cebu It Park, Apas, Lahug, Cebu City

- Provided back-office support for a telco company, Sprint US- Responsibility was answering phone calls and emails from customers and providing real-time resolutions and/or escalations, mainly for Port-In and Port-Out Requests, and Change of Ownership/Responsibility

I. Villa St, Cebu It Park, Apas, Lahug, Cebu City

- Was responsible for answering phone calls from customers and helped book tickets for flights, hotel accommodations, and land transportation, as well as upselling promotions