Liang Feng Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

As a Commercial Operation Leader, I oversee a diverse range of responsibilities that have contributed to the success of our organization. Key areas of focus in this role include:Commercial Operations: Lead the establishment and continuous management of commercial operations, ensuring efficiency, compliance, and overall profitability. Play a pivotal role in shaping strategies to drive revenue growth and market expansion.Customer Service Excellence: Manage customer service operations to deliver top-tier service and satisfaction. A commitment to quality and customer-centric solutions led to a high level of loyalty and ongoing business success.App Development Initiatives: Initiate and direct innovative app development projects, to drive an enhanced user experience and greater market competitiveness. A forward-thinking approach ensures we remain at the forefront of technology in our industry.Data Analytics & Insights: Spearheaded data analytics and insights projects, introducing data-driven decision-making processes that informed strategic initiatives. Leverage data to identify new opportunities, streamline operations, and deliver actionable insights.

Dublin, Leinster, Ireland

As the Head of Partnerships, I've been entrusted with the dynamic responsibility of developing and executing a robust partner relationship management strategy. In this leadership role, I've achieved the following:Strategic Partner Relationship Management: Spearheaded the development and execution of the partner relationship management strategy, ensuring it aligns seamlessly with the organization's overarching goals. Guided a high-performing team of relationship managers to optimize partner relationships, resulting in high renewal rates, strong partner NPS, and increased revenue.Establishing Strong Partner Connections: Built and nurtured strong connections with partners by establishing multi-tier contacts and fostering relationships based on trust, collaboration, and mutual success.Strategic Alignment: Worked closely with senior stakeholders to align the partner proposition with strategic objectives. Effective communication of the strategic vision to partners has been instrumental in achieving strong partner engagement and commitment.Thought Leadership and Insightful Solutions: Provided thought leadership, insightful updates, and innovative solutions to foster partner growth, maximizing partner revenues, and driving performance.Operational Excellence: Streamlined partner management processes and collaborated with the Trading Team on pricing and performance analysis. Contributed to partner growth through the utilization of in-depth market knowledge and insights, ensuring the competitiveness of the partner ecosystem.Talent Development: Oversaw the recruitment and development of exceptional talent, fostering a culture of continuous learning and growth. The collective success of the team has been a testament to our commitment to achieving remarkable results.

Dublin

As a Senior Partner Manager, I've been dedicated to overseeing and nurturing relationships with key partners. My responsibilities encompass several critical areas of partner management, including:Relationship Stewardship: Vigilantly monitored and diligently managed relationships with key partners. This involved fostering trust, clear communication, and collaboration to ensure mutually beneficial partnerships.Performance Analysis: Leveraged data-driven insights to monitor and analyze partners' day-to-day performance. This analytical approach allowed for informed decision-making and the optimization of partner strategies.Integration and Product Launch Management: Spearheaded successful integrations and product launches, serving as the bridge between partner and internal development teams. Coordinated efforts to ensure seamless execution and alignment with partner and organizational goals.Commercial Optimization: Implemented strategies for optimizing commercial arrangements, contributing to the growth and financial health of partnerships. This involved balancing the partner's profitability with the organization's revenue targets.Contract Renewals: Successfully managed contract renewals, ensuring that partnerships remained strong and beneficial for all parties involved. By proactively identifying opportunities and addressing challenges, I've played a pivotal role in securing ongoing partnerships.Enhancing Existing Partnerships: Actively sought opportunities to enhance the value of existing partnerships. This focus on revenue generation and improving the partner and customer experience has led to incremental growth and mutually beneficial outcomes.Long-Term Growth: Maintained a strategic outlook, striving to cultivate partnerships that deliver mutual success and contribute to long-term growth. Building durable relationships that transcend short-term objectives has been a core tenet of my approach.

Dublin

Reporting to the Chief Product Officer, responsible for the APAC Supply Relationship Management.Provide support to the Supply Managers in maintaining and building successful business partnerships with the suppliers in the APAC region and manage all aspects of supply interactions;

Dublin

Reporting to the Director of Supply, responsible for research and develop Greater China car rental market. Define and execute commercial strategy.Negotiate product and commercials with local suppliers to enable a competitive price position;Research, identification and prioritization of partnership opportunities;

Dublin, Leinster, Ireland

Responsible for maximizing hotel revenue, growing market share, and outperform competitorsDevelop, monitor, and adjust sales and pricing strategiesManage and maintain hotel room inventory control to maximize profitability

Dublin, Leinster, Ireland

Oversee 3 Food & Beverage outlets and manage a team of 30+ staffDirect and organize the activities of the Food & Beverage department to maintain the high standard of quality service and maximize profitsImplement effective controls of food, beverage, and labor costInterview, train, supervise, counsel, and evaluate staff

Hilton Ireland

Regional responsibility for the Learning & Development function for 4 Hilton Worldwide Hotels in Ireland.Collaborate and partner with primary business stakeholders including hotel General Managers and Regional Human Resource LeadersCreate and execute against a learning and development strategy that best support the goals and objectives of each hotelSupport individual & team development and career development

Dublin, Leinster, Ireland

Guest RelationsIn charge of the overall hotel operation in the absence of General Manager, ensure the effective and efficient operation across all departmentsHealth & SafetyReporting to the hotel General Manager and responsible for direct and administer the implementation of all safety and security programs and initiativesCoordinate and lead response to emergency conditions.Conduct quarter and annual safety audit

Dublin, Leinster, Ireland