• Provided IT leadership, responsible for planning, organizing, directing, and facilitating the information management systems, leading IT teams in the areas of enterprise applications• Led the full life cycle and implementation of ISO27001:2013 corporate wide• Worked to develop an Information Security Management System (ISMS), developing all information security policies and procedures, led risk assessment, prepared security awareness training package, incident management, etc.• Hands-on support Microsoft Azure, Microsoft 365, Intune (Endpoint), etc.

Provided technical services in a wide range of tasks of infrastructure management, networking, application system implementation and operation, and user computing support.Hands-on support to Windows 2008, Windows 2012, Windows 2016 servers, Hyper-V virtual machine, VMWare vCenter, ESXi, Cisco switch, Cisco wireless network, SocicWall firewall, Microsoft Office 365 (email, Skype for Business, Microsoft Teams, OneDrive, SharePoint), PowerShell script, company website.

Worked on IT transition for an old food manufacture to a new IT infrastructure, including build new smart IT team to provide IT support, new reliable IT infrastructure, ERP project management, and hand on support 5 locations national wide. • Responsible for planning, organizing, directing, and facilitating the information management, and information technology functions and related procedures of the organization• Project management of new Plex Cloud ERP system, from software selection to system go live• Migrate from old food manufacture IT to a new hybrid cloud infrastructure, such as Office 365• Experience with on premise and could application on Amazon AWS and Microsoft Azure cloud• Hand-on support to Windows 2008, Windows 2012 servers, support 200 users at 5 locations, to ensure user requirement to perform their duties are met, lead & coordinate implementation IT projects• Identifying opportunities for improvement and making constructive suggestions for change • Develop budgets and financial reporting practices from the ground-up where needed• Team management to handle personal and interpersonal issues

Support and trouble shoot problems with Centricity EMR (Electronic Medical Records) system and other clinical systems. Provide administrative support to the Clinical Informatics DepartmentCreate reports by SQL query, and Crystal Reports.

IT Consultant at NYC Department of Information Technology & Telecommunications (DoITT) • Work with DoITT Infrastructure Management Process Management team to coordinate financial actives between the CITIServ Financial Services project team and the Finance and Administration team to structure a cost model and chargeback structure for citywide provided by DoITT• Providing analytical and technical services to identify current processes including ITIL Asset, Problem and Incident Management and implement recommendations

Asset management, BMC Atrium Configuration Management Database (CMDB), and capacity plan for storage.

An Icelandic shipping and logistic company. Reported to VP in Iceland headquarters. • Implemented a global IT strategy and new information systems to Asian offices in China, Japan and Vietnam• Project manager for several major initiatives including the implementation of:o Implement new data center for Asian regiono Manhattan WMS (Warehouse Management System) aimed at making warehouse operations more effective and reducing the workforce, and tracking every single pallet o Migrating the shipping management system for 100 users in 7 locationso SAP FI and SAP Interface to connect ProLink financial module to SAP FI global financial system giving the global management team access to local financial information, requiring design of the SAP Interface, work with the development team in India, management team in Iceland and implementation team in China• Installed, configured and maintained Psion Teklogix wireless network, barcode printing system, RF scanners for 36 storage rooms in the cold storage warehouse • Designed, installed, and configured the Eimskip Asia Intranet web server and Sales Management, Assets Management, and Knowledge Management systems in Intranet with open source software• Designed and implemented EDI to enable a shipping line to send and receive EDI messages • Built and managed the IT Helpdesk team in Asian offices, reducing response time for first and second level IT issues from 4 working days to 2 working days• Configured and maintained DC (Domain Controller), File Server, RIS (Remote Installation Services), Active Directory, Cisco IP phone, Eimskip.cn with other 15 domains and web sites• Created a disaster recovery plan

Interacted with customer to document orders and ensure they are properly entered into the system. Co-ordinated with overseas agents till shipments delivery

Setup the computer networks for 5 new offices within 2 weeksMaintained hardware and software, and provided technical support to 40 users in 5 locations Trained end-users how to use computer and Shipping Management Systems