Prepared and served craft cocktails in a fast-paced, high-volume environmentEnsured guest satisfaction, and learned mediation skills in navigating conflictsAveraged sales of $2,500-$4,000 per shiftWorked 35-40 hours per week while managing a 9-credit summer course loadHandled cash transactions accurately and responsibly, including processing payments, issuing change, and managing cash drawer balances

Worked with a team to complete a specified and detailed project which introduced strategies and practices for the company to use to increase team building among staffWorked as the lead of the consulting group, generating the strategies that were ultimately used in the presentation and implemented by the companyCommunicated with the client clearly and effectively, regularly providing updates on progress, milestones, and relevant developments to maintain transparency and trustCreated a deck of 40 slides for the team to present, and led half of the 30-minute final presentation to the clientIdentified and resolved issues brought up by the client using analytical skills and strategic thinking, ultimately resulting in effective suggestions that were implemented by the company

Trained beside owners of the company and worked with the team for the store’s grand openingAveraged sales of $1,800-$2,500 per shiftRepeatedly had the highest per-person average sales, usually $6-$10 above the daily company goalHandled guest concerns and complaints with professionalism, working to resolve issues quickly and ensure a positive resolutionUtilized knowledge of menu items to upsell and proactively promote items to increase overall sales revenue