Lia Head-Rigby

Lia Head-Rigby Email and Phone Number

Franchise Operations and Communications Pack Leader @ DapperTails Franchising
West Palm Beach, FL, US
Lia Head-Rigby's Location
West Palm Beach, Florida, United States, United States
Lia Head-Rigby's Contact Details

Lia Head-Rigby personal email

Lia Head-Rigby phone numbers

About Lia Head-Rigby

I am a presence. An innovative marketing, communications & hospitality professional, always on full throttle with passion, purpose and intent. I strive to be with others who like me, bring a tireless spirit, a bias toward innovation, a highly sophisticated sensibility towards inclusion, a desire for creative risk taking and a commitment to doing the best work of their lives. I am a stealthy marketing & PR addict who dreams up campaigns in my sleep and understand what a true marketing strategy is.A leader and truth-teller who can synthesize complex conversations and bring them back to first principles. I am equally high on the EQ scale; I listen and understand my audience in order to influence them. I can hold a room and maintain poise in an executive setting - not bound to the confines of a job description and know that I may play many roles in getting our stories out to prospective customer/clients/partners. I have a unique ability to influence public opinion, spur consumer response and manage crises with a deep knowledge of competitors, trends & market conditions across a wide variety of verticals. I possess exceptional ability to build and leverage relationships with media, clients, talent and public as an executive offering more than 25 years of successful multitasking project management experience. As CMO, past responsibilities included: brand marketing, brand strategy, go to market, pr/communications, data analytics, audience segmentation, paid media, and growth/performance.Snr Comms Strategist | Brand Marketing & Development | Diversity, Equity & Inclusion Champion | AA Media Agency Operations | Start-Up Strategist | Celebrity & Influencer Wrangling | Live TV & Radio Production - Scripted and Unscripted | Public & Media Relations | Creative Direction | Go-To-Market Strategy | Copywriting | Content Development | Event Planning & Promotions | Trade Show Management | Hospitality Management | Multi-Property Management | eCommerce | CRM & Database | Customer Loyalty | Budget Management | HR Training & Staff Dev | Conceptualizing & launch | Internal Communication … whew! #exhale #grace

Lia Head-Rigby's Current Company Details
DapperTails Franchising

Dappertails Franchising

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Franchise Operations and Communications Pack Leader
West Palm Beach, FL, US
Lia Head-Rigby Work Experience Details
  • Dappertails Franchising
    Franchise Operations And Communications Pack Leader
    Dappertails Franchising
    West Palm Beach, Fl, Us
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  • Palm Beach County
    Public Relations Specialist
    Palm Beach County Aug 2024 - Present
    West Palm Beach, Fl, Us
    PR Specialist for The Ryan White HIV-AIDS Program & Community Services
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  • Media Mavens Group
    Chief Marketing Officer & Principal
    Media Mavens Group 1998 - Present
    PR Champion || Hospitality Mgmt || Event Mgmt || Recruiter || Project Mgmt || WriterNotable clientele: Furry Land Mobile Grooming - Tuff Gong & Bob Marley Family - ONE/35 Agency's Google, YouTube, OWN, DisneyTV, NATGEO, BET, Paramount - IEG Entertainment - Junkanoo Farms Cannabis - Rotary Bahamas - OpenMRI - Environmental Soil Solutions - ArtSea International - Bacardi Int'l - National Trust Conservation - TaviaMDPR :: Essence Festival '22.Hospitality Junkie. Marriott Trained. Bill Tiefel FAN! That's me. Love to implement strategic and tactical plans with my teams. Love leading while inspiring my teams to accomplish things they never thought they could. - Steve Jobs!We identify & define partnership opportunities, hospitality locations, media planning & integration strategies; direction & delivery of corporate level functions, service offerings, agency management, licensing agreements, sponsorship developments; use of broad experience in the design, production and management of print & promotional materials & creative processes, as well as television & radio media components for all clients; managing multiple advertising agencies responsible for executing partnership deals across multiple media.Phew!I enjoy finding creative ways to articulate and present our client's brands/programs to drive broad awareness, unified messaging, increase partner engagement and showcase their brands at scale, working cross-functionally to grow and engage global communities, while driving operating success and profitability for clients, achieving financial goals and expectations as established in strategic plans.
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  • Got Soil? Environmental Soil Solutions Llc
    Svp Communications
    Got Soil? Environmental Soil Solutions Llc Feb 2021 - Aug 2024
    Tulsa, Oklahoma, Us
    Cannabis Industry Marketing - by creating and managing key campaigns & media plans; develop all elements of creative for on‐air, print & digital campaigns; compile and analyze secondary research for new business & current clients; monitor cultural & social trends; share findings for creative & planning consumption; collaborate with client-focused teams to develop creative briefs, interactive strategies, connection plans; arrange formal and informal press interviews.Love learning about impact investing within this space, leading to sustainable cannabis top soil enhancement while generating impact and financial returns. Proud to assist my nephew in all of these endeavors.
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  • Leigh Brown & Associates
    Public Relations Communications Specialist
    Leigh Brown & Associates Sep 2020 - Aug 2024
    Marketing, PR and Content Copy Writing for an AMAZING team at Leigh Brown & Associates ... www.leighsells.com. Proud to assist Mrs. Michele Clark and Mrs. Lisa Smith in the daily marketing of this phenomenal Realtor® ...
  • Furry Land Of Orlando & Central Florida
    General Manager :: Whisker Lickin' Good
    Furry Land Of Orlando & Central Florida Jul 2022 - Apr 2024
    Partnered with Franchisor & Investor to Launch a 20-Van region mobile grooming start-up. Everything that you can think of - I've done to ensure this franchise's success ... and successful it is. Ranked as the #1 Mobile Pet Grooming Company in Florida, Furry Land Orlando is here to serve fur babies in a calm one-on-one environment that nurtures happy and trusting relationships between pet and groomer that then ensure pets have a healthier quality of life.Recognized by multiple Central Florida Chambers of Commerce for 'BEST OF' and 'BUSINESS OF THE YEAR' as well as MoeGo CRM while building a very lucrative premium service for fur babies across 183 Zipcodes, spanning Daytona Beach across to The Villages, down to Four Corners and Melbourne/Palm Bay - our magical waggin vans are ALL OVER Central Florida, with over 3200 cats & dogs in our 'furryFAM'."With Lia’s background in startups and exceptional business acumen, her strategic use of SMS has successfully helped the Orlando & Central Florida location grow into a flourishing business under the Furry Land franchise brand, with a remarkable 387% increase in appointment numbers in just one year."#AdministrativeStrategist #HRleader #SOPJunkie #OperationsBeast #MarketingOctopus #PublicistPassion #FurBabyFUN #HEADhunterRecuiter #Wetnosekisses
  • Shipt
    Magical Unicorn Shopper!
    Shipt Mar 2020 - Mar 2024
    Birmingham, Al, Us
    Began as the urge to serve my community as an ESSENTIAL WORKER during the onset of the pandemic. Blossomed into more and I love being able to make a difference in so many lives.Top Notch Friendly Personal Shopping for Clients.
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  • Crypto Clique Bahamas
    Director Of Public Relations
    Crypto Clique Bahamas Sep 2021 - Sep 2023
    :: PR campaigns for technology and innovative startup crypto training brand:: Marketing strategies for promoting the crypto training:: Manage c-suite executive-level client communications:: Demonstrated ability to secure top-tier press coverage :: Deep experience developing strong, strategic and integrated PR, social media and influencer marketing strategies
  • Theheadorg
    Emergency Management Consultant
    Theheadorg Jan 2015 - Dec 2021
    :: NON-PROFIT :: Fundraising, Development, Social WorkActing as an internal consultant on specific quality improvement and organizational development projects through the PPP [Private Public Partnership] formed after Hurricane Joaquin to lead the rapid response recovery teams via social media groups. My humanitarian & animal activist services background with vast fundraising and volunteering experiences has led me to this.Perform emergency management work, including managing, and coordinating with other entities, the response to, protection from, preparedness for and mitigation of emergencies including hurricane devastation, with full transparency.Act as a contract specialist and procurement analyst by assisting the PPP to effectively solicit, evaluate, negotiate, analyze and advise on contracts for the procurement of supplies and services to governments and recommend solutions to complex acquisition-related issues especially with regard to management techniques, processes, and styles for improving organization effectiveness.Serve partnerships by preparing and writing quality project worksheets with the complete scope of work, damage description, and accurate cost estimate; conducting site inspections; documenting eligible damage; identifying and coordinating special considerations.Serve the community by communicating directly with disaster survivors, to discuss case status and provide clarification with the assistance process, disaster assistance programs, and the current status of their case through social services. Also assisted in developing hazard mitigation plans enabling the increased education and awareness around threats, hazards, and vulnerabilities while communicating priorities to potential sources of funding to ultimately enable actions to reduce loss of life and property, lessening the impact of the disaster.
  • Theheadorg
    Founder
    Theheadorg Oct 2015 - Dec 2020
  • One/35 Agency
    Chief Client Satisfaction Officer :: Operations Director
    One/35 Agency Feb 2021 - Oct 2021
    New York, Us
    Notable Clientele includes: Google - YouTube - OWN - NatGeo - Disney - Paramount - Bounce - Searchlight Pictures - BET Special Events ...Interacted with these amazing clients as Chief Client Satisfaction Officer, liaising between the Founder, the PR Lead and the Client Lead to ensure all sides were balanced. :: Fostered client relationships and client services:: Strategic development and direction of client accounts and projects:: Individualized creative direction per client:: Directed and counseled team to optimize operations:: Built HR resources such as job descriptions, KPIs and SOPs :: Supervised project management of deliverables and budgets:: Designed, wrote and developed RFPs, Proposals, Decks and PR Pitches :: Worked in tandem with Snr PR Director to manage the Team of Publicists:: Managed national, trade and local market communications initiatives:: Created synergy for clients - and the firm - with external national events:: Managed vendors and community partnerships:: Multiple-city same-day launch and event management:: Influencer Wrangling
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  • Fit Farm
    Communications Director & Operations Assistant To Founder
    Fit Farm Mar 2018 - May 2019
    Castalian Springs, Tn, Us
    Performed as one of the primary strategic business leaders of the hotel, responsible for all aspects of Communications, Marketing and Public Relations. Assisted the farm’s Founder to ensure brand sales and marketing resources are fully utilized to benefit the property's revenue and market share. ‪ Active involvement in the global community, building strong relationships with leaders, influencers, businesses and prospective clients, using all channels to tell the story of Fit Farm. We drove the company’s sales and marketing success and creative/strategic thinking backed by research and a solid plan. Assisted the team to curate our guest’s experience by blowing away both internal and external customers at every opportunity available. The intrinsic function was to realize the property’s vision while continuing to position Fit Farm appropriately in the market against competitors, realizing the revenue, financial and guest service goals established, while inspiring a high performing culture within the team.‬‬
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  • Fit Farm
    General Manager
    Fit Farm Feb 2018 - Apr 2018
    Castalian Springs, Tn, Us
    General Manager of Lodge Operations at the nation's premier FITNESS Retreat ... hired to take their amazing vision to the next phase, including Corporate Retreats, Celebrity Retreats, Wellness Retreats and establishing the country's ONLY permanent truly extreme and fitness-focused Obstacle Course ... a challenge, indeed.
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  • Greencuts Lawn & Order
    Property Manager
    Greencuts Lawn & Order Mar 2016 - Apr 2017
    In partnership with my husband to run daily operations of seven homes on the Gulf Coast at a private country club. Landscaping, pool maintenance, vehicle maintenance, overseeing housekeeping staff and construction projects as needed.
  • Cable Bahamas
    Cablemedia Manager
    Cable Bahamas 2009 - 2016
    Nassau, New Providence, Bs
    Developed a full line of media products for Cable Bahamas known as REV Media, namely: *CH12’s nightly television news programme named Newsbreak NB12*REV Media where I partnered with senior management in process and product development of the Ad Insertion revenue-generating unit that allows advertisers to insert their TV ads on 23 cable channels, for example HGTV, FOOD, MTV and NICK. Lead from the beta stage at $43K annual revenue, the development, launch and transition to business-as-usual operations of this on-air advertising programme, now a $2.5million revenue generator; a growth of 2226% in 12-months initially. *The Bahamas Real Estate Channel - a 24- hour television channel Over my tenure, documented record of operational improvements, market penetration, improved revenue flow, enhanced customer satisfaction, corporate image enhancement, and technological advancements. I enhanced linear and digital advertising sales revenue, and via brand extensions. The role oversaw advertising & media, brand creative, PR and talent relations, partnerships, new business marketing and talent management. Many meetings, presentations, launches and events to optimize this all.Also partnered with other marketing creatives to cultivate the development of marketing strategy for all consumer-facing communication and creative for the REV Media brands. The primary goal was to enable the brands to reach their financial targets through increased audience ratings, development of talent brands and increased viewership.
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  • Valentines Resort & Marina
    General Manager
    Valentines Resort & Marina Feb 2008 - Mar 2009
    Harbour Island , North Eleuthera , Bs
    Voted Travel & Leisure’s ‘Best Island in the Caribbean’ :: 42 independently-owned townhomes & 50 marina slips :: Successfully augmented a variety of market segments including full management of catering & sales, wedding market, travel & leisure, business, government & Bahamas resident to assure highest occupancy for the resort & residence owner’s ROI; responsible for total facility management aside of daily operations, including owners-facing relations, F&B, engineering, marina, gas station & water plant procedures. Boosted sales in all streams for the resort year over previous by fully engaging the local community through events & targeted marketing that oftentimes brought in a 100% increase in revenue. For example: Produced five concerts; six major annual Fishing Tournaments that sold out the marina; three island weddings where the entire island was hosted; hosted numerous boardroom meetings for the Prime Minister & Cabinet; Also over a holiday weekend that the hotel historically closed, we kept it open & produced $80,000 in revenue over a 4-day weekend by partnering with national liquor vendors & celebrities to attract guests via plane, ferry & yacht to fill our rooms, berths and bars. [Hotel has since changed ownership]
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  • University Of The Bahamas
    Pr Director And Director Of Alumni Relations & Special Events
    University Of The Bahamas Nov 2005 - Oct 2007
    Nassau, New Providence, Bs
    Worked to increase awareness, understanding and support of COB’s vision, mission and accomplishments; worked in the President’s Office with deans, academic administrative leaders, faculty and staff; provided communications services and support, significantly contributing to the advancement of the College/University’s image and brand as it relates to its target audiences, local community and internal and external constituents; included in the department’s activities were market research, brand management, advertising, all internal and external publications and communications, creative services, web site development and management, media relations, community relations, special events and official correspondence. With AR&D, coordinated the creation and launch of the alumni relations programs and fundraising efforts for The College to help it achieve its teaching, research and service mission, as my role with the involvement and support of our 11,000 alumni and wide group of friends was, and is still, central to achieving The College's goals; coordinated a variety of meaningful opportunities to support the students, faculty and programmes within the College to assist in building The College's value as a national, regional and international resource.
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  • Bahamas Ministry Of Tourism
    Probono :: Board Of Directorship :: Executive Member :: Board Treasurer And Board Director
    Bahamas Ministry Of Tourism 2003 - 2007
    Us
    * Executive Committee Member as Treasurer for The Bahamas Out Island Promotion Board* Director on The Board of Directors for The Bahamas Out Island Promotion Board & on The Board for The Bahamas Hotel Association (BHA)* Comte Member of BOIPB/MOT Aviation Committee *Chair for Public Relations Committee for Ministry of Tourism’s Tourism Advisory Board* Charter Committee for CARIBCERT (Industry Training) for the nation* Charter Committee & Co-Chair of The Bahamas Environmental Comte for BHA* Guest lecture at The Bahamas Hotel Training College & COB in Marketing
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  • Bimini Big Game Club Resort & Marina
    General Manager
    Bimini Big Game Club Resort & Marina Mar 2003 - Nov 2004
    Alice Town, Bimini, Bs
    100 cottage suites & 75 marina slips :: Again, successfully augmented a variety of market segments including full management of catering & sales, wedding market, travel & leisure, business, government and Bahamas resident to assure highest occupancy for the resorts; Responsible for total facility management aside of daily operations, including engineering, marina, gas station and water plant procedures. Boosted sales in all streams for the resort year over two previous years by fully engaging the local community through events and targeted marketing that oftentimes brought in a 100% increase in revenue. For example: Produced two concerts, two comedy shows, ten major annual fishing tournaments that consistently sold out the marina and resort; four large destination weddings; two Fly-in events with over 25 planes signing up from the US’ east coast. My strength in trade show management afforded the opportunity to attend over 20 trade shows across the USA to promote the resort & marina, along with The Bahamas Tourist Offices, Ministry of Tourism and Boards. [Hotel was in receivership and has since changed ownership]
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  • Nassau Marriott Resort & Casino
    Sales & Pr Manager :: Catering & Banquet Manager
    Nassau Marriott Resort & Casino 1996 - 2002
    1000 rooms :: 20,000SqFt conference space :: 100,000 SqFt Casino, 7 F&B Outlets :: Increased local rooms and F&B sales through targeted marketing including multi-media outlets such as TV appearances, Live Radio Remotes, consistent PR stories in newspapers; supervised over two hundred personnel servicing groups from 25 to 2500 in the Convention Centre; created access to local entertainment events including first-ever concert series that serviced 10,000 guests per event; created sales & catering forecasts; implemented strict F&B costs; all-staff training on a quarterly basis in F&B Service, Bartending, Decor Set-Up for tablescapes and coffee breaks; attended over 30 trade shows across the USA to promote the resort.
  • The Atlantis Resort ~ One & Only Ocean Club
    Catering & Banquet Manager
    The Atlantis Resort ~ One & Only Ocean Club 1992 - 1995
    1200 room resort :: 40,000SqFt conference space :: 10 F&B Outlets as venuesManaged all of the President’s Events; led client-hotel BEO/Conference Meetings before and after group events; produced over 1000 events for the Convention Centre, including audio visual, F&B and entertainment needs; Led over five hundred catering personnel for three properties simultaneously; created catering forecasts; managed strict F&B costs, requisitioned supplies and equipment to produce events up to 5000 guests at any given property - again - simultaneously as I often managed multiple events across venues daily; quarterly staff training in all aspects of catering services; In Miami, worked as the Group Sales Representative honing my telemarketer skills to create solid leads for the entire group & catering management team while in university.
  • Marriott International
    Marriott Int'L Career
    Marriott International 1987 - 1993
    Bethesda, Md, Us
    Positions held: Telephone Operator, Desk Clerk, Airport Clerk, Concierge, Front Office Supervisor, Front Office Manager & Duty ManagerEnjoyed a customer service fundamental-oriented career with Marriott; served as the Front Office Representative on The Florida Council for Human Resources; received numerous Bill Tiefel Awards for Excellence in Customer Service; implemented and launched customer-focused services such as airport check-in, van check-in, express check-in. An amazing experience that has remained with me.
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Lia Head-Rigby Skills

Event Management Marketing Leadership Public Relations Advertising Strategic Planning Management Social Media Marketing Social Media Project Planning Budgets Entrepreneurship Marketing Strategy Customer Service Marketing Communications Customer Satisfaction Market Research Event Planning Training Project Management Fundraising Contract Negotiation Business Development Media Relations Strategic Partnerships Brand Management Hotels Tourism Hospitality Microsoft Excel Sales Broadcast Public Speaking New Business Development Negotiation Team Building Start Ups Market Planning Team Leadership Corporate Communications Entertainment Microsoft Office Product Management Product Development Food And Beverage Alumni Relations Microsoft Powerpoint Sales Management Nonprofit Organizations Product Marketing Social Networking Coaching Business Planning Resorts

Lia Head-Rigby Education Details

  • Florida International University
    Florida International University
    Hospitality
  • Florida Atlantic University - College Of Business
    Florida Atlantic University - College Of Business
    Hospitality & Tourism Management 2020 Certificate
  • St. Thomas University
    St. Thomas University
    Hospitality & Marketing
  • University Of The Bahamas
    University Of The Bahamas
    Tourism Promotion Operations

Frequently Asked Questions about Lia Head-Rigby

What company does Lia Head-Rigby work for?

Lia Head-Rigby works for Dappertails Franchising

What is Lia Head-Rigby's role at the current company?

Lia Head-Rigby's current role is Franchise Operations and Communications Pack Leader.

What is Lia Head-Rigby's email address?

Lia Head-Rigby's email address is li****@****ail.com

What is Lia Head-Rigby's direct phone number?

Lia Head-Rigby's direct phone number is +122822*****

What schools did Lia Head-Rigby attend?

Lia Head-Rigby attended Florida International University, Florida Atlantic University - College Of Business, St. Thomas University, University Of The Bahamas.

What are some of Lia Head-Rigby's interests?

Lia Head-Rigby has interest in Family, Children, Cooking, Laughing, Traveling, Education, Environment, Of Course, Human Rights, Animal Welfare.

What skills is Lia Head-Rigby known for?

Lia Head-Rigby has skills like Event Management, Marketing, Leadership, Public Relations, Advertising, Strategic Planning, Management, Social Media Marketing, Social Media, Project Planning, Budgets, Entrepreneurship.

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