Liat Kleinbaum Email & Phone Number

Tel Aviv-Yafo, IL

Tel Aviv District, Israel

In my role as a Customer Technical Support Expert at Moon Active, I spearheaded the development and implementation of new workflows to streamline customer support operations, resulting in a 15% reduction in resolution time. By leveraging innovative tools like Torq, Slack flows, and internal Zendesk functions, I automated key processes, boosting operational.

Petah Tikva, Center District, Israel

Tech Support Specialist for big clients and recognized companies. Proficient in Postman, Zendesk, and APIs. Daily tasks include mapping our product problems, collaborating with developers to fix any issues, and liaising with providers for quick resolutions. Keeping the tech gears turning smoothly.

Petah Tikva, Center District, Israel

My role was to be an expert in all aspects of the company, commonly referred to as a "knowledge expert."Assist more than 70 representatives in the call center with any knowledge gaps, problems, technical issues, personal support, and any other issues that may arise during a shift.I was skilled in identifying and resolving technical issues quickly, finding.

Provided training and guidance to new representatives joining the team being the mentor for 2 every 3 months. I was promoted in the company after 6 months.

Petah Tikva, Center District, Israel

Successfully resolved over 100 customer issues per shift through thorough research, exploration of solutions, and effective escalation of unresolved problems to upper management.

Distrito De Tel Aviv, Israel

Provided customer service through both phone and email. Proactively promoted new packages to taxi drivers, resulting in an 80% success rate of up-sales within the first month and continued growth.