Led the Business Operations Department, overseeing the management of the entire company's business processes. Also responsible for leading the Sales Operations Team and Information Systems Team. My main objective is to spearhead the strategic planning and implementation of the company's business processes, ensuring efficiency and alignment with organizational goals. This encompassed a wide range of responsibilities:Process Management: Developed and optimized business processes across departments to enhance productivity and streamline operations. This involved analyzing existing workflows, identifying areas for improvement, and implementing solutions to drive operational excellence.Sales Operations Management: Providing guidance and support to optimize sales processes, manage sales data and analytics, and improve sales team performance. Implemented sales strategies to achieve revenue targets and fostered collaboration between sales and other departments.Information Systems Leadership: Ensuring the effective utilization and maintenance of technology systems and tools. Led initiatives to enhance data management and technological infrastructure to support business operations.Cross-Functional Collaboration: Fostered collaboration and communication across departments to ensure alignment of business processes with overall corporate objectives. Worked closely with executives, department heads, and stakeholders to drive business initiatives and achieve organizational success.Performance Monitoring and Reporting: Implemented performance metrics and KPIs to monitor departmental and organizational performance. Generated regular reports and dashboards to track progress, identify trends, and make data-driven decisions for continuous improvement.Team Development: Provided leadership, mentorship, and professional development opportunities to team members. Built a high-performing and cohesive team culture focused on innovation, collaboration, and delivering results.

• Establish the operations department whose goal is to push increase the impact of the Product and R&D org while keeping efficiency and quality high• Manage several operations teams: Program management, Product operations, DevOps, Performance, Automation, Technical writers• Defining and implementing best practices and tools of quarterly planning, release management and deployment methods side by side with pushing to enable agile methodologies• Design operational strategy and push execution; continuously working to scale processes and systems to drive rapid growth• Defining & tracking quality, delivery, and cost metrics• Leading initiatives and projects for improving across R&D and product, and acting as the R&D and product representative in cross company projects

• Leading a strategic & Operational global team supporting the services management organization. • Guiding and training regional PMO & PM. Plan vs actual & corrective actions approach to increase the global Services operational efficiency.• Responsible to develop and implement ‘best practice’ processes to ensure efficient services activities: From Pipeline management, SOWs, to project and resource management, invoicing and revenue recognition• Responsible for design and implementation of improved processes affecting KPI’s, revenue recognition, resources utilization and financial margin.• Performs on-going follow-up and control on the Services revenue figures. Works together with the regional and HQ finance functions in order to ensure robust Services revenue recognition.• Work closely with peers and subordinates to achieve the overall company objectives improvement with direct translation into reduced cost & increased customer satisfaction - Sales Operation, IT, Finance, Order management.• Successful, global end-to-end implementation of Professional Service Administration (PSA) applications integrating legacy ERP systems.

• Stead Career progression included consulting, and project management.• Managed a team of PMs and consultants while performing as a CBM.• Manage several projects concurrently, in both business and operational sectors of varying interests:• Implementation of several projects with large banks - business rooms, customer assets unit, back-office units, operations; Begging from diagnoses all the way through to implementation• Working closely with Sales to establish a new sales channel for a unique customer segment• Project Management for leading companies in Israel and Europe: in the pharmaceutical, food, retail, insurance and automotive industries; Increasing manufacturing output and operational efficiency by defining cross-organizational processes• Extensive (200 m $) project in the defense industry including software development, hardware and integration with various agencies of foreign countries.• PMO of software development teams, hardware and computing infrastructure (over 60 programmers and computer experts).