- Pioneered the creation and adoption of RAID and decision issue types in Jira. The types were rolled out to the entire services organization's Agile process and supported by comprehensive documentation.- Served as the Scrum Master for an elite Tiger Team of security engineers dedicated to proactively mitigating cybersecurity risks and enhancing the organization's overall security posture, mitigating 15 cybersecurity risks across 7 business units.- Collaborated with stakeholders to create a risk management process, utilizing a bespoke risk triage methodology to prioritize risks and guiding the organization to tackle critical issues efficiently.- Assisted in tracking NIST CSF audits and facilitating remediation efforts across 3 business units, ensuring compliance and strengthening the organization's cybersecurity posture.- Worked with 3 business units' technical orgs to track remediations of critical security risks in Jira and report on status, including AWS migrations, EOL server shutdowns, vulnerability management, patching and other SecOps areas.- Created a portfolio timeline view of all security projects for 2024 in Jira Plan, and worked with the Cybersecurity Service Delivery and Metrics team to export this data into a PowerBI Gantt report for a C-suite audience.- Worked with the SecOps and Vulnerability and Threat Management product owners, Procurement and Legal to align the RFP of a new MSSP leading to successful onboarding of the new vendor with no service interruptions to the SIEM and SecOps function.- Coordinated bi-weekly updates for the Core Leadership Team portfolio report for all reportable security projects in the SecOps, Cybersecurity Service Delivery and Metrics, and Vulnerability and Threat Management teams of the InfoSec organization.- Initiated the Scrum framework with the Vulnerability and Threat Management team, functioning as the team's Scrum Master, facilitating organizational and mindset change within the InfoSec organization.

- Aligned efforts across two subteams to migrate from their legacy hard-coded website to a Contentful-driven solution, enabling modern business practices, an enhanced security posture, and increased organizational agility.- Worked with a team of 40 web producers, leads, UX designers, and front- and back-end engineers to form consensus around processes for program governance, enabling effective decision-making and consistent delivery within scope and on schedule.- Leveraged comprehensive documentation and reporting to create the level of transparency necessary to build a shared understanding across previously siloed subteams, enabling effective self-organization and cross-team collaboration.- Triaged the “Keep the Lights On” Kanban board and managed the KTLO process, working with stakeholders and individual contributors to identify process improvement opportunities and improve SLAs.- Managed the content, design, development, translation and localization, quality assurance, release, and post-go-live testing activities for multiple product page launches into production.- Proactively managed and mitigated risk via a RAIDD log (risk, actions, issues, decisions, and dependencies); Used this tool to significantly shorten the projected timeline and successfully deliver program exit criteria.

- Acted as the Interim Head of Delivery, creating a single view of all features in development with third parties (over 100), leveraging Jira, creating a roadmap for the technical readiness of all features, and keeping relevant stakeholders updated.- Coordinated with sales, marketing, operations, customer support, compliance, and tech to analyze technical deliverables to capture work packages necessary to achieve operational readiness for the business.- Worked to drive good-faith implementation of German gaming compliance topics, including annual KYC rechecks, Oasis, Lugas, and other Santana 3 requirements.- Collaborated with the QA team to define a user acceptance testing (UAT) and business acceptance testing (BAT) process for all third-party technical deliverables to ensure changes to production were tested, approved, and operationalized.- Consolidated four brands of the sportsbook into one new brand, working with local markets to define a process for prioritizing feature requests and ongoing demand management.

- Leveraged Agile methodologies to drive the successful delivery of a customer data platform (CDP) for a pilot market, which provided a proof of concept that led to the CDP program being greenlighted for implementation across the entire enterprise.- Acted as a scrum master for a team of 23 data scientists and developers, working to integrate five data sources into a customer data platform (CDP) to implement marketing use cases and activations, leveraging machine learning workflows.- Coached team members in the agile process, facilitating daily stand-ups, backlog grooming meetings, sprint reviews, and retrospectives, managing sprints and tasks on Azure DevOps and Jira, and driving project delivery.- Created and maintained project documentation on MS Teams, ensuring that data layer documentation was kept up to date as entities and fields evolved in the unification and harmonization process.- Managed teams of front- and back-end developers implementing time-sensitive critical web tagging for Google Tag Manager (GTM) on two separate Magento eCommerce stores to integrate web behavior data into the CDP, keeping the project on schedule.- Coordinated the technical go-live of the CDP, partnering with a DevOps engineer to create and implement the release process, go or no-go process, and navigate enterprise approvals (IT security).- Managed the hyper-care period, fixing bugs and ensuring that the communication between the CDP and the applications it enables was efficient and working smoothly, preparing the system for operational readiness and handover to global IT.- Composed weekly operating committee one-page reports, weekly market updates, and steering committee reports, ensuring all relevant achievements were highlighted, and any risks were surfaced to successfully mitigate or avoid them.- Implemented a risk and issue register, effectively managing risk to ensure the project was delivered within scope, budget, and on schedule.

- Contributed to key deliverables, including the complete rebranding of the company, new website, Spacemesh app, protocol overview online experience, local testnet, testnet guide and documentation, protocol paper v1.0, and media placements in major publications.- Managed the design and development teams to ensure all technical deliverables were within scope, budget, and schedule.- Supervised the DevOps team working on the technical infrastructure on AWS for iterative closed testnets, resulting in Terraform scripts that could be configured to launch between 200-1,500 nodes across one to five regions.- Oversaw a cross-functional team of core protocol developers to deliver the local testnet and the Spacemesh app.- Facilitated agile meetings to drive delivery across development, research, and marketing teams, including daily standup, sprint planning, retrospective, review, and backlog grooming meetings, and managed backlogs across various tools.- Created a unified view of all priorities across research, development, and marketing teams to get everyone on the same page and drive delivery using Unito.io, saving time and effort on the project management tool migration.- Collaborated with our PR vendor as a point of contact, achieving 87 media placements across mainstream, finance, investing, and crypto-trade media, including Forbes and Cointelegraph in FY2019.- aligned content and e-learning projects to articulate the Spacemesh protocol conceptually, working with the research, design, and development teams to deliver the protocol overview online experience (now called the glossary).- Launched and ran the Spacemesh Ambassador program, managing a community of ambassadors around the globe who put on events and promoted Spacemesh via social media.- Coordinated and posted weekly updates to the Spacemesh website and promoted those updates across social media, including Twitter, Facebook, Telegram, various blockchain communities, and the proof of work (PoW) mailing list.

- Served as a technical project manager working across nine customer accounts, managing various technical initiatives, including full website builds and web and mobile application development.- Contributed work on accounts such as Panaya, Pepperi, Verint, Checkmarx, 21M Capital, iAngels, CoinMama, Blueseedling, LawGeex, and Ace Labs.- Gathered customer requirements, wrote technical specifications, created estimations, and managed teams of cross-functional developers to deliver various technical deliverables within scope, budget, and schedule.- Acted as the sole point of contact for customers, ensuring operational excellence and the highest quality of deliverables.- Conducted work on the complete website builds of 21Capital.com, LawGeex.com, and Ace-labs.io.- Optimized the page load speed performance for Panaya.com to improve SEO ranking. Reduced the page load speed from 12 to 4.9 seconds.

- Served as the technical project manager in a short-term consulting role to move a CI/CD platform serving internal and frontline T-Mobile applications onto a self-service model. Acted as a scrum master for the Kubernetes Telemetry Service project.- Collaborated with senior management to create a walking deck for the cloud workload solutions team and pitch for increased funding, leading to a $720,000 increase to the personnel budget for Q2 2018.- Worked with the principal CI/CD architect to support the agile development process for one cross-functional DevOps team developing the Kubernetes Telemetry Service, a Prometheus-based API to monitor, alert and emit events for customer workloads.- Coordinated the design and build of self-service customer portal for the CI/CD platform, automating 80% of customer use-cases by reducing needed human touchpoints, increasing customer intake capacity, and customization capability to increase revenue.- Worked with the customer site reliability engineering team to create a unified ticketing portal for customers of the CI/CD platform leveraging Jira, enabling more accurate metrics and reporting, including cost per ticket information.- Managed a small team to automate common operations tasks, including turning Slack messages into Jira tickets, product monitoring metric creation, and reporting in order to expand the capacity of operations personnel and reduce cycle time.- Maintained project management deliverables on Confluence, including the project plan, project schedule, status reports, meeting minutes, risk and issue logs, and any other documentation related to the management and administration of the project.- Advised senior management on strategy, creating a "pitch" deck for budget—leading to a 21% increase in personnel budget for Q2 2018.

- Coordinated cross-team collaboration and integration efforts and the Agile process for five cross-functional DevOps teams developing an end-to-end CI/CD platform to accelerate the deployment of business applications to the cloud.- Worked with the director of product development to support the Agile development process (both Scrum and Kanban) for five cross-functional DevOps teams, including AppSec, Developer Services, CICD, Infrastructure and Logging, and Metrics and Eventing (LME).- Coordinated the governance of open-source projects with executive leadership, including defining a strategy for managing OSS licenses, developing best practices, and implementing correct fair use documentation in SCM.- Provided daily support in diverse areas, including project planning, reporting, costing, team building, and workshops, and facilitated standard Agile meetings such as daily Scrum, sprint planning, retrospective, sprint review, and backlog grooming.- Supported the engineering teams to manage their epics and stories in Jira, working to achieve appropriate granularity in story size, and driving achievable, actionable sprint commitments, ensuring delivery every iteration.- Maintained project management deliverables on Confluence, including the project plan, project schedule, status reports, meeting minutes, risk and issue logs, and any other documentation related to the management and administration of the project.- Worked with the product owner to iterate on a high-level roadmap and maintained organizational alignment in the development efforts across teams.- Worked proactively to navigate stories through dependencies with other teams, spearheading cross-team collaboration and integration efforts to reduce team silos and increase the internal adoption of microservices.

- Coordinated cross-team collaboration and integration efforts and the Agile process for five cross-functional DevOps teams developing an end-to-end CI/CD platform to accelerate the deployment of business applications to the cloud.- Worked with the director of product development to support the Agile development process (both Scrum and Kanban) for five cross-functional DevOps teams, including AppSec, Developer Services, CICD, Infrastructure and Logging, and Metrics and Eventing (LME).- Coordinated the governance of open-source projects with executive leadership, including defining a strategy for managing OSS licenses, developing best practices, and implementing correct fair use documentation in SCM.- Provided daily support in diverse areas, including project planning, reporting, costing, team building, and workshops, and facilitated standard Agile meetings such as daily Scrum, sprint planning, retrospective, sprint review, and backlog grooming.- Supported the engineering teams to manage their epics and stories in Jira, working to achieve appropriate granularity in story size, and driving achievable, actionable sprint commitments, ensuring delivery every iteration.- Maintained project management deliverables on Confluence, including the project plan, project schedule, status reports, meeting minutes, risk and issue logs, and any other documentation related to the management and administration of the project.- Worked with the product owner to iterate on a high-level roadmap and maintained organizational alignment in the development efforts across teams.- Worked proactively to navigate stories through dependencies with other teams, spearheading cross-team collaboration and integration efforts to reduce team silos and increase the internal adoption of microservices.

- Served as the scrum master and backlog owner for three DevOps teams within Capital One Investing, a platform with 1.5 million daily active users and $30 billion in investments under management.- Implemented an agile process (both scrum and kanban) for the DevOps teams migrating from legacy data centers to AWS public cloud by creating and maintaining an automated CI/CD pipeline and associated digital infrastructure.- Composed necessary documentation, including timelines, dashboards, and project charters, and maintained team space on Confluence and Pulse.- Managed and owned the backlog on VersionOne and Jira to assist the product owner, ensuring that stories were well-groomed and prioritized correctly.- Facilitated standard agile process-driven meetings and coached individual team members on agile best practices.- Coordinated the releases to production across multiple cross-functional teams, including release management, system integration, and database support.- Collaborated with teams to define requirements, capture these in user stories on Jira, prioritize these, refine them with key stakeholders, and technically scoped them to enable four sprint planning, similar to Program Increment (PI) Planning.- Developed, communicated, and drove project-schedule commitments.

- Served as a project manager assigned to two strategic initiatives within MS Procurement, including responsible sourcing (supplier diversity and sustainable sourcing) and CSS outsourcing consolidation.- Assisted senior project managers in meetings—taking and distributing detailed notes.- Recorded and followed up on action items—capturing and reporting relevant updates.- Produced detailed project reports and status updates in a weekly cadence.- Developed and maintained accurate and detailed project timelines.- Performed a gap analysis, assisted in project prioritization and selection, and created an engagement plan with internal MS stakeholders.- Composed and edited communications in various media for distribution.- Created and maintained a project with SharePoint sites with key project deliverables and task lists.- Formatted PowerPoint decks for monthly strategic reviews, responsible sourcing’s walking deck, and weekly status meetings, maintaining alignment with MS procurement brand identity.- Designed the layout of the committee on supplier ratings (COSR) phase 1 report.

- Served as scrum master and agile process manager responsible for enabling Agile process adoption for five cross-functional user experience teams.- Managed the Agile tool migration to Trello, resulting in 98% of designers switching over to the new toolset within 6 weeks.- Facilitated Scrum ceremonies, including Sprint Planning, Backlog Refinement, Daily Stand-ups, Sprint Reviews and Retrospectives. Worked with 5 teams to identify blockers and remove them to ensure velocity remained high.- Drove the project/sprint lifecycle by driving trade-off decisions between schedule, functional scope, and quality.- Identified, communicated, organized, and resolved project issues and actively managed risk.

- Managed various technical initiatives, including website and database development.- Edited reports and assisted with technical writing, blueprinting, and creating change action plans.- Collaborated with the president to plan, develop, and implement marketing campaigns—resulting in the acquisition of new client accounts.- Researched AM LAW 200 companies to create detailed lead sheets and kept customer relationship management software (CRM) updated. Maintained the CRM by updating client records and information.- Worked with a team of two developers to implement internal tools and processes.