Liat Shefer Email & Phone Number

Israel

Tel Aviv District, Israel

Tel Aviv-Yafo, Tel Aviv District, Israel

Tel Aviv, Israel

Increased the scale and coverage of the Content Policy group by outsourcing moderation services to remote partners in a record-breaking integration time.Standardized level of service across all sites based on measured KPIs globally and locally.Worked closely with the Product and Algorithm teams as well as a 3rd party vendor developing an AI solution to.

Built and managed a group of 25 that moderates the quality of content on the Taboola network as well as providing support to the Sales organization assisting customers in launching campaigns successfully.Set up the group’s structure and work processes to meet pressing SLA and service KPIs. Worked closely with the Legal and Sales departments to determine.

Built a team of 15 worldwide that measures quality and adherence to regulation in conversations with customers working closely with the Compliance Officer and Sales Ops. Improved the company’s level of service, and helped reduce compensation cases and fines from the regulator.

Led a multilingual team that provides support to customers. Measured the team’s performance using quantitative and qualitative KPIs and provided feedback accordingly. Managed multiple projects that tightened collaboration between the Customer Facing teams and the Product/R&D department.

Helped customers navigate through the company’s various systems and provided support to technical inquiries via chat, tickets, and phone. Was top of my team in customer feedback and trained new team members to be successful in their role.

Managed the call center and the delivery unit in Tel Aviv. Monitored the service given end-to-end, from call to delivery. Handled delays and compensations, the team’s schedule and logistics.

Hosted flights of up to 400 passengers, maintaining their well-being and security, as well as provided service to passengers with special needs.

Film And Television Studies

Graphic Design