Liat Tsafir Email & Phone Number

* Building an internal customer satisfaction process, which includes ongoing customer surveys from scratch, data analysis, and presenting recommendations to senior management. * Analyzing customer data of our low-tier clients, to predict churn risk and revitalize customer activity. * Arranging and managing client events to foster relationships, share knowledge, and drive engagement between customers.* Acting as a professional function across the CS team, while working closely with the director of the CS team.

* Managed more than 40 clients in various tiers, with a 0% churn rate. * Acted as a trusted advisor and a reliable partner to clients, while taking care of their ongoing needs to ensure a high satisfaction rate. * Identified upselling opportunities by using a proactive approach.* Managed ongoing QBRs based on clients' tiers.* Negotiated renewals and upselling opportunities. * Worked cross-functionally with product, delivery, and support teams to advocate for client needs and drive product enhancements.

A customer facing role, delivering strategic insights and analysis tailored for various organizations.Hands-on market trend analysis in diverse domains.Delivered industry expertise about best practices and trends in the IT market, at small and large professional conferences.Worked directly with C-level executives towards identifying products that fit their strategic needs and understanding how to extract full value.Connected vendors to potential customers.

Hands-on technical responsibility for internal systems and projects, including Salesforce integration, company’s website (Wordpress), Bizzabo integration.Market research in diverse domains, for example, HR and Employee Experience, LMS, Knowledge Management, Communication & Collaboration platforms, etc.

Performed ad-hoc market research to assist analysts in the company.

Supplied IT services to various customers, including: Sun Microsystems, Deloitte, Queenco and IWI. Job Responsibilities:Managing and supporting dozens of servers and hundreds of usersTechnical support for Hardware and SoftwareWorking with 3rd party suppliersNetwork Maintenance and InstallationRenewing licensesDocumentation of the infrastructures

Managing, maintaining and supporting systems for the entire IDF (10,000s of users)Identifying LAN/WAN networking issues in TCP/IP devices (Modems, Routers, Landlines)

Ba, Information Technology

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