· Answered calls & Managed Active Directory· Escalated IT issues to the IT manager where necessary· Set up new users and disabling expired accounts in accordance with HR requirements· Diagnosed and resolving technical issues· Provided desktop Support, Server Support & Remote Access Support· Supported and maintained MS Server/Desktops and MS Exchange· Setting up and configuring new laptops and desktops· Installed authorised software to laptops and desktops· Setting up and configuring new core servers· Performed administrative support duties, as required, to meet specific operational objectives· Ensured all logs for equipment and users are maintained.· Diagnosed and resolving technical issues· Supported users remotely and in the office.· Ensured that a high level of customer service and support is provided to all internal and external customers

· Provided a customer friendly, reassuring, professional security presence.· Had a highly visible presence on the premises – perform security patrols of designated areas· Identified critical issues quickly and accurately and responding to emergencies.· Contacting the police, authorities and other emergency services when necessary· Reporting all incidents, accidents or medical emergencies.· Ensuring safety and security of all employees, guests and their belongings· Communicate effectively with team members to ensure safety rules and procedures· Excellent customer service· Complete reports· Excellent communication both written and verbal