Liban Guled Email & Phone Number

• Oversee all aspects of store operations, including sales, customer service, inventory management, and employee training and development• Manage a team of technicians and sales associates, providing leadership, guidance, and support to ensure high performance and customer satisfaction• Provide expert technical support to customers, diagnosing and resolving hardware and software issues with computers, laptops, smartphones, and other electronic devices• Answered customer inquiries regarding products, services, pricing, and technical specifications, demonstrating in-depth knowledge of store offerings• Handled customer complaints and concerns promptly and professionally, striving to achieve positive resolutions and maintain customer satisfaction• Collaborated with team members to ensure a seamless customer experience, providing backup support during busy periods or technical consultations.

Windsor, Ontario, Canada

● Designed from the ground up a Web-Based Database ManagementSystem tailored to the needs of a small retail store, the application is calledIconic Tech Dashboard● Created a Relational Database Schema that was implemented usingMySql● Wrote a data access layer in Python to handle interactions with thedatabase.● Developed Specific Queries such as analyzing sales trends, identifyingpopular products and services, and determining efficient technicians.● Building a Web App with a user-friendly GUI using Django to serve asthe presentation layer for the database.● Cleaning existing data so that the data can be analyzed and beneficialinsights can be extracted● Writing a protocol that is implemented in the app, and in real life as amanual to encourage the input of higher-quality data in the future

Windsor, Ontario, Canada

• Designed and Built a responsive website using a CMS and Front EndStack technologies• Worked on Prayer Time Algorithm Using Html/CSS, Javascript andPHP• Created various forms of content and published media tailored to theclients needs

• Conducted proactive outreach via calls, emails, texts, and social media to generate leads and schedule product demos for the AE team.• Consistently surpassed daily target by booking qualified demos, demonstrating strong sales acumen and persuasive communication skills.• Strict adherence to company processes, procedures, and ethical standards, ensuring compliance with industry regulations.• Recorded comprehensive customer information and interactions in HubSpot and other CRM software, ensuring accurate and up-to-date data for future reference.• Served as a brand ambassador, representing the company positively and professionally in all interactions.• Actively participated in team meetings, provided daily and weekly reports, and shared best practices to enhance team productivity.• Contributed positively to the company culture, fostering a collaborative and supportivework environment.• Adapted to other duties as assigned, demonstrating flexibility and willingness to contributeto various aspects of business development.

• Marketing COGECO products via In-Home Sales Presentations• Identify customer specic needs and customize the services for each individual client todrive sales and customer satisfaction• Daily tracking of sales for weekly reports submitted to management• Accurately process customer transactions such as orders and quotes

Windsor, Ontario, Canada

• Designed and Built website using CMS and wrote all content anddesigned the creatives using Photoshop• Created organic and paid marketing campaigns to increase customertraffic• Diagnosed hardware and software issues and provided the necessarythe process to solve the problem• Daily tracking of sales for weekly reports submitted to management• Managed store account books and deposited money when necessary