Liban Guled Email & Phone Number

• Oversee all aspects of store operations, including sales, customer service, inventory management, and employee training and development
• Manage a team of technicians and sales associates, providing leadership, guidance, and support to ensure high performance and customer satisfaction
• Provide expert technical support to customers, diagnosing and resolving hardware and software issues with computers, laptops, smartphones, and other electronic devices
• Answered customer inquiries regarding products, services, pricing, and technical specifications, demonstrating in-depth knowledge of store offerings
• Handled customer complaints and concerns promptly and professionally, striving to achieve positive resolutions and maintain customer satisfaction
• Collaborated with team members to ensure a seamless customer experience, providing backup support during busy periods or technical consultations.

Windsor, Ontario, Canada

• Designed from the ground up a Web-Based Database ManagementSystem tailored to the needs of a small retail store, the application is calledIconic Tech Dashboard
• Created a Relational Database Schema that was implemented usingMySql
• Wrote a data access layer in Python to handle interactions with thedatabase.
• Developed Specific Queries such as analyzing sales trends, identifyingpopular products and services, and determining efficient technicians.
• Building a Web App with a user-friendly GUI using Django to serve asthe presentation layer for the database.
• Cleaning existing data so that the data can be analyzed and beneficialinsights can be extracted

Windsor, Ontario, Canada

• Designed and Built a responsive website using a CMS and Front EndStack technologies
• Worked on Prayer Time Algorithm Using Html/CSS, Javascript andPHP
• Created various forms of content and published media tailored to theclients needs

• Conducted proactive outreach via calls, emails, texts, and social media to generate leads and schedule product demos for the AE team.
• Consistently surpassed daily target by booking qualified demos, demonstrating strong sales acumen and persuasive communication skills.
• Strict adherence to company processes, procedures, and ethical standards, ensuring compliance with industry regulations.
• Recorded comprehensive customer information and interactions in HubSpot and other CRM software, ensuring accurate and up-to-date data for future reference.
• Served as a brand ambassador, representing the company positively and professionally in all interactions.
• Actively participated in team meetings, provided daily and weekly reports, and shared best practices to enhance team productivity.

• Marketing COGECO products via In-Home Sales Presentations
• Identify customer specic needs and customize the services for each individual client todrive sales and customer satisfaction
• Daily tracking of sales for weekly reports submitted to management
• Accurately process customer transactions such as orders and quotes

Windsor, Ontario, Canada

• Designed and Built website using CMS and wrote all content anddesigned the creatives using Photoshop
• Created organic and paid marketing campaigns to increase customertraffic
• Diagnosed hardware and software issues and provided the necessarythe process to solve the problem
• Daily tracking of sales for weekly reports submitted to management
• Managed store account books and deposited money when necessary