Li Bao Email & Phone Number

Etobicoke, Ontario, Ca

• Serve as technology lead of information systems, assists with strategic planning and works closely with the senior leadership team.• Manages and maintains a company's cloud infrastructure on the Microsoft Entra platform. Ensures that company’s IT infrastructure and support delivery system needs are operational and strategic goals/objectives are met.• Manage technologies to achieve maximum functionality, access and security, including network infrastructure, communications, merchant services, desktop and mobile solutions, surveillance systems and all externally hosted applications.• Performs infrastructure capacity planning, management and implement recommendations.• Administration, Install, test and monitor physical and virtual servers based on Hyper-V and Vmware platform. Monitor network traffic internally and externally and make action to prevent cyber attacks.• Provides technical support either by phone, remote access or site visits.

Toronto, Ontario, Ca

• Conducted proactive maintenance and performanced tuning of end-user desktop technologies, ensuring optimal performance and stability.• Supported administration of Azure, Office 365, Windows Server 2016&2019, Hyper-V, AD, DCHP, DNS, GPO, IIS, RDP, SQL• Administration of SCCM, performed patch management, application packaging and distribution, and operating system deployment (OSD)• Make sure all company’s Android, iOS and Mac OS devices enrolled &controlled by ManageEngine MDM Plus / Created generic configuration, profiles and deploy to device groups / Published approved apps to devices• Monitored & troubleshot sites network on daily basis (firewall, switch, Wi-Fi, AP, cloud-key, VPN, certificates). • Maintained and supported backup & recovery process using Veeam. Make sure all daily backup & replication jobs running successfully. • Used Sentinel One or ESET products and Absolute agent to ensured all IT assets in a safe & protected environment. • Analyzed existing setup and recommend/implement improvements to systems to ensure stability, security, and added functionality.• Ability to provide generalized end‐user training.• Analyzed data for reporting and/or performance (trend) analysis for the leadership team.

Hartsville, South Carolina, Us

•Provided 1st /2nd /3rd level global IT support for over 60 manufacturing and office sites at Canada and US by telephone, email and/or in-person. Responded to ServiceNow call tracking system and resolved incident tickets to maximize system up-time.• Performed installation, upgrading, and maintenance of end user computing devices including desktop, laptop, printers and mobile devices.• Provided technical support for various practice specific software applications and firm proprietary software. Install and configure software, updates and patches.• Managed and troubleshot problems associated with the mobile devices. Activate / configure / troubleshoot issues relate to iOS and Android devices.• Maintained an up-to-date inventory list of IT assets (computer / printer / mobile device etc.) which includes the item’s location. Maintains an up-to-date inventory list of all licensing.• Supported and maintain network equipment (Switch/firewall/router/Access Point/hotspot) and wire/wireless connectivity. Respond and resolve all telecom issues for internal users.• Installation and maintenance of company’s peripherals including Handheld Scanners, Hand punching time clocks, copier and printers• Worked with third party service providers to ensure end to end support is maintained for our office staff and our remote physicians.• Supported enterprise disaster recovery plans and perform regular backups. Create and deploy anti-virus/spam scanning tasks on daily basis. Manage company DVR security camera system.