Alejandro Libaque Email & Phone Number

Toronto, Ontario, Canada

Successfully built and managed a growing portfolio of clients through referrals and a strong education-based social media presence. Advised clients on a range of mortgage products, including fixed and variable rate mortgages, home equity loans, and lines of credit, helping them select the most suitable product based on their unique financial situation and goals. Developed and maintained strong relationships with lenders, negotiating favourable rates and terms for clients, and managed partnerships with lawyers, realtors and appraisers. Streamlined mortgage application processes, with a focus on application completion and thorough revision of supporting documents.Maintained accurate and up-to-date client files and documentation, including credit reports, income verification, and property appraisals, to ensure compliance with lender and regulatory requirements.Conducted regular market research and analysis to stay up-to-date on industry trends and changes, providing valuable insights to clients and colleagues to improve business performance.

Toronto, Ontario, Canada

Managed all commercial and operations departments, and supervised daily operations including sales analysis, merchandising and stock management at Fairview location. Direct report to 3 department managers and supervisor to 60 staff; organized Human Resources and Customer Service activities through active recruiting, hiring, coaching and development. Maximized sales during challenging transition periods while upholding strict Health & Safety policies and procedures and advocating for personnel well-being. Drove employee engagement through consistent recognition and providing training to improve on performance. Established and maintained clear lines of communication with product managers and distribution centre and provided feedback to adjust supply flow based on sales and inventory data.

Toronto, Ontario, Canada

Recruited to open Scarborough Town Centre location in 2016 and supervised a team of 25; promoted to Yorkdale Flagship store in 2018 and supervised a team of 35. Achieved a 35% increase over budget in the first year at STC. In 2017, increased sales by 5% vs 1% national average. Turned around declining sales from -6% to +4% over YoY comp in 6 months at Yorkdale, and achieved Top 100 in the world ranking. In 2019, achieved 6% increase vs. YoY comp with outstanding control of KPIs. Prepared presentations for Head Office and international Product Managers highlighting local market and trends analysis to improve product allocation. Participated in store openings and merchandising pilot workshops, and assisted the region by training new managers and merchandisers.

Greater Toronto Area, Canada

Opened Markville new concept store in 2013 and built a team of top-sellers through KPI coaching and PK research, increasing sales by 20% in our second year. Built and maintained an open line of communication with our product manager to supply the real demand of a growing clientele, while maintaining the highest CRM engagement in the region.Supported the region as District Trainer from April 2014 onward, designing and onboarding new Managers and Assistant Managers with a focus on improving KPI’s and ensuring a consistent client experience. Led different projects, including opening a DAVIDS pop-up consolidation store in Vaughan Mills, opening our sister store Duet at Sherway Gardens, as well as recovering $15k+ from our mismatched inventory in record time. Winner of Above & Beyond Manager of the Year Award, Capezio’s Top Performer program in 2014.

Markham, Ontario, Canada

Responsible for overseeing all aspects of the store’s operations including merchandising and promotional activities, customer service and loss prevention.Trained and supervised staff of 15 in a fast-paced sales-oriented environment, with responsibility for scheduling within a salary budget. Directed high standards in visual presentation and maintained a strong sales floor presence, with proven track record achieving District sales, management, and productivity goals.Kept inventory levels within margin and brought overall sales up 5% against comp during mall renovations.Promoted my Sales Lead at Markville to Assistant Manager at Scarborough Town Centre, and part-time sales associate to full-time Sales Lead.

Scarborough, Ontario, Canada

Assisted Store Manager with daily operations including visual merchandising, markdowns and payroll control. Increased sales and mentored employees in achieving daily sales and KPI objectives, including loyalty card sign-up.Loss Prevention Delegate and Health & Safety Representative, other duties included stockroom organization, screening and interviewing candidates, as well as training new staff members.

Pickering, Ontario, Canada

Set goals and targets and motivated employees in achieving sales objectives; provided exceptional customer service, and supplied the Store Manager with daily and weekly progress reports.Other duties included Men's Department Responsible of Section (ROS) and stockroom management.