Libardo Bossio Email & Phone Number

Greater New York City Area

Greater New York City Area

Greater New York City Area

Supporting the Banquet operation and Catering/Events team.

Greater New York City Area

 Increased Room Service SALT service scores by 7.7 and overall food quality scores by 5.9 YOY  Development of all Room Service & Refreshment Center team members and ensured individual accountability Increased Room Service revenue by $1.5M and profit by $605K YOY  Oversaw all aspects of the budget and forecast for both Room Service and the Refreshment Center Development and negotiation of labor initiatives to merge Room Service union classifications

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Greater New York City Area

Assisted the Director with day to day operations of department Responsible for all training and development of SOPs and brand standards to coincide with the Hotel Vision VIP Specialist: Oversaw all incoming VIPS, celebrities and distinguished dignitaries while in residence  Worked with Labor Management via LMS Watson to maintain labor costs below budget

Greater New York City Area

• Inspired union team members through creative management to perform at optimal levels and surpass expectations • Managed daily operations in different areas of the F&B department to include F&B Outlets (Peacock Alley, Sir Harry’s, Oscar’s, In Room Dining), Refreshment Center/Mini-Bar, Stewarding and MBO (Meeting & Banquet Operations)• Maintained Beverage cost by assisting with ordering and maintaining beverage inventory

 Developed and trained staff to assure that all team members lived the Surrey vision Oversaw the approval of renovated product and maintenance (as this was during the re-opening of the hotel) Reviewed the Budget for the Housekeeping department along with purchasing and receiving

 Led teams of union and non-union associates to achieve company vision and goals through first class service Oversaw and maintained departmental budget and forecasts through labor/payroll management Responsible for increasing AOS (associate opinion survey) scores through team building and associate recognition programs Researched and developed creative presentations for food and meeting rooms to enhance client’s F&B experience

 Developed marketing plans to increase overall revenue and profitability  Searched for new corporate and social business with perspective leads Exceeded projected yearly sales goals by 15%

Bachelor Of Applied Science (B.A.Sc.), Criminology

Education record