• Perform a range of support services across research focused business systems and services, including problem troubleshooting and participation in product/service lifecycle upgrades in an Agile environment• Co-ordinate ICT and Research Office processes, projects and tasks across specialist, organisational and functional boundaries • Supported several projects (PRIME, OPAL, Discovery Profiles, Symplectic, Inteum) to improve and integrate research information systems, streamline maintenance, and improve the robustness and sustainability of processes, services, systems, and operations. • Successfully implemented the launch or upgrade of the following projects: OPAL, Discovery Profiles, Symplectic, Inteum• Attend scheduled project meetings, and other meetings as required, to ensure full comprehension of the Project detail and best methods of approach. • Establish effective, customer-focused working relationships with business users to identify business requirements and process improvements; and effectively develop, communicate, and present solutions using validated frameworks, to deliver the project. • Perform a data management role including defining and integrating standard business terms and measures, defining data validation and reconciliation requirements, and rules and procedures into solutions.

• Assist students and visitors on accessing the university’s wireless network• Assist students in various IT issues like configuring email client on phone or PC, configuring wireless printing, password reset, map home drives and configuring VPN • Guide students on how to properly use online tools like the Learning Management System (LMS), Turnitin, Pebblepad, InPlace, AllocatePlus, and Office365• Answer phone calls and emails assigned to the Student IT support team• Conduct audit for the student computer labs

• Remote management of Windows servers located on several sites in US. This involves remote management tools like RDP, HP remote Integrated Lights Out (RILO) and HP Onboard Administrator, Dell Server Administrator.• Maintenance of VMWare ESX servers and perform troubleshooting of issues encountered by Windows VMWare Servers. • Coordinates with vendors and onsite support for hardware issues and maintenance requiring physical intervention in troubleshooting and resolving issues. • Responsible for Server Disk Space monitoring and cleanup• Responsible for the Quarterly Restore Review and backups of both NAS and SAN attached storage.• Manages the UHT mailbox to monitor issues on the Production Environment • Backup Monitoring for all the servers in the Production environment which uses either TSM, Netbackup or Veritas• Performs Incident and Change Management using HP System Management (HPSM) for issues and changes needed to be done on the servers

• Remote management of Windows and Linux (for ESX) servers located on 30 sites in US. This involves remote management tools like RDP, PCAnywhare and HP remote Integrated Lights Out (RILO) and HP Onboard Administrator.• Coordinates with vendors and onsite support for hardware issues and maintenance requiring physical intervention in troubleshooting and resolving issues. Managed hardware includes HP stand alone servers, Server Blades and Storage Servers, EVA Storage and SAN Storage Systems.• Installing and maintaining all Call Center and Retail Infrastructure servers. This includes file and print, domain controllers, terminal, Citrix, Nice call recording and logger servers.• Maintenance of VMWare ESX servers and perform troubleshooting of issues encountered by virtual machines used by call advisors.• Manage the server using monitoring tools such as IBM Tivoli Endpoint, Microsoft Operations Manager (MOM) and HP System Insights Manager (HPSIM) for predictive and corrective hardware issues on the servers.• Manage the server using monitoring tools such as IBM Tivoli Endpoint, Microsoft Operations Manager (MOM) and HP System Insights Manager (HPSIM) for predictive and corrective hardware issues on the servers.• Performs Incident Management using Peregrine ticketing system, and Change Management for required changes and updates in the server.

• Provide first level and second level support for Card Services business applications, job scheduling, file transfers, data loads, Mainframe and Tandem application systems.• Acknowledge, troubleshoot, and document pertinent information for incidents assigned to any Production Services Peregrine Service Center queue in the order of priority.• Handles production batch jobs and manage them using third party application such as Tivoli Workload Scheduler (TWS), Control-M, Sterling Connect-Direct, Axway,ftp/sftp.• Performs change management task reviews and implementations for changes or code release in production and testing environments for both Windows and Unix environments. This task involves management of application such as Weblogic servers, IIS, TWS, SQL and upgrades needed for jobs that were setup on both Unix and Windows environments.• Complete end-user access requests related to file delivery and other work requests according to service level guidelines

• Specialized in setting up and administering Trend Micro File, Mail and Gateway server security software• Experienced in Configuring/Administering Postfix, Sendmail, TCP/IP, SMTP, HTTP, DNS and Active Directory• Simulate user environments using VMWare technologies and multiple operating systems e.g. Windows Server, Linux, Solaris.• Handles technical queries from Trend Micro Enterprise customers related to the planning, implementation, deployment and maintenance of Trend Micro Security products • Coordinates with antivirus engineers in the creation of new patches that will help protect networks from virus attacks