Libby Chang Email & Phone Number

Santa Clara, Ca, Us

Sunnyvale, California, Us

Developed land and expand programs with a proven track record that increased Illumio product adoption by 30%+ from existing customersRedesigned the community to align with Illumio’s product story and increased Community logins from <5% to >40% of overall customer base quarter over quarterDeveloped nurture campaigns, online content and battles cards used by the Sales and Partner teams based on the customer journey Identified gaps in customer engagement and led the redesign of the existing Illumio Customer Community, run on Salesforce Experience CloudIdentified customer pain points and delivered both white glove and scaled customer solutions to solve business needs within target SLAs and create potential upsellsWorked with global Product, Engineering, Marketing, and Documentation teams to provide blogs, articles, and video walkthroughs on a quarterly schedule for customersRecognized the need to programmatically engage with customers on a one to many basis and built from the ground up the Customer Scale Engagement teamBuilt from the ground up the Customer Events Program with over 50% overall customer participation month over month

Mountain View, Ca, Us

Organizing global training events aligning with the Google Cloud strategy for Partner readinessEstablishing, identifying and mapping strategies to activate Partners for deals that are ready to implementEnsuring Partners are able to maximize sales potential through managing Business Plans

Managing 100+ Social Media Influencer program to increase product awareness by positioning the messaging to align with Facebook’s mission and marketing strategy resulting in 500M+ CPMManaging communication and budgets for multiple global vendors and internal Creative teams with campaign budgets ranging from $1.5-$2M resulting in 500+ pieces of content to dateIncreasing positive sentiment for the Facebook brand by seeding $100K+ in product through events to various charities and working with Facebook’s PR team on internal and external messaging.Identified the opportunity for, built and currently managing the internal and external Brand Advocacy programs to increase product adoption and positive sentiment and messaging for PortalDeveloped success metrics and measurable success metrics for social media Influencers to track program impactLeading the effort to leverage and provide global support for internal teams to achieve KPI’s for measurable impact through influencer marketing by creating internal communication programs

Mountain View, Ca, Us

Managed and interacted with 200K+ customers through online communities via Jive and Lumapps platforms-Onboarded Lumapps as a community platformOrganized, created and ran multiple in person Tech Talk, Technical Advisory Boards, and Google Cloud Training programs monthly across the US for G Suite and EDU customers with a focus on Enterprise and Corporate Accounts as well as Google Cloud Platform (GCP) prospects-Worked cross functionally with Engineering, Product, Marketing and Sales teams-GCP topics include Machine Learning, Kubernetes, Artificial Intelligence, Networking, Databases, Big QueryG Suite events touched $10M+ of new opportunities and $1M+ renewals per event. GCP events touched $100M+ of new opportunities per event-Reporting and heat maps created through Salesforce campaignsWorked with Partners and Independent Sales Vendors (ISV’s) to identify joint opportunities with customers

San Jose, Ca, Us

Managed an onsite team of 3 Social Media Care Specialists for escalations and responsesUsed JIRA to track customer feedback and create an internal Knowledge Database with the Product and Engineering TeamsCreated from the ground up, organized and ran the Champs program with 50+ participants and maintained relationships with 100+ social media influencers (Facebook, Instagram, Twitter)Launched and managed the online community UP2U for LeEco products. Grew membership from 1,000 to over 40,000+ Worked cross functionally with product marketing to position new and concept product launches on a global scale: LeEco VR device, LeEco gaming console, and LeSEE electric vehicle Onboarded Salesforce as a community platform by working the vendor Perficient to develop the Salesforce Community Cloud-Subject Matter Expert (SME) for the Community Cloud-Created high quality content and maintained the social media content calendar

San Francisco, Ca, Us

Created and implemented various industrial hygiene programs over a year’s time period based on OSHA and EPA standards for the University Property Management department. Clarify long-term strategies, identify goals, and establish ongoing campus communication with staff, faculty, students and contractors. Work with various departments to determine building conditions, layouts and occupancy. Develop proposals, negotiate contracts, then coordinate and schedule contractors. Ensure appropriate training, documentation and resources, both internally and from outside vendors. Mentor student employees.

Arlington Heights, Il, Us

-Environmental Site Assessments, Phase I and Phase II-Geological investigations -Construction observation-New Business Development

Masters, Environmental Engineering

Bachelors, Industrial And Systems Engineering