Libby Dunstan Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

I manage projects and support the development of policy within the Local Economy Team at Southwark Council.• Project Lead currently commissioning a £400,000 business support service aiming to drive inclusive economic growth and support enterprises to generate social value.• Project managed a refurbishment and office move for the Council’s employment service ensuring that the service continued to operate successfully without closure. Benefits delivered include increased footfall and client base, modernised technology, improved internet access and a more modern, welcoming office in keeping with the service’s rebrand.• Contract manage the Council’s employment agreements with construction developers which were responsible for creating over 200 jobs and apprenticeships and bringing in over £900,000 in 2018-19.• Responsible for monitoring the Local Economy Team’s finances across multiple programmes. I work closely with the budget holder to monitor spend, resolve discrepancies and support the appropriate management of funds.

Bournemouth, United Kingdom

• Created and monitored a programme plan enabling the first phase of pilot activity to be delivered on time within cost and quality parameters.• Ensured programme activity progressed without delay by monitoring and flagging risks and suggesting mitigations at the earliest opportunity.• Coordinated the budgets of three projects and tracked expenditure resulting in the approval of the programme budget and the identification of potential cost savings of £1000.• Produced progress reports and programme documentation according to internal quality standards and deadlines ensuring successful progression through the project lifecycle.• Team led continuous improvement activity resulting in the creation of a plan to embed performance-monitoring measurements within the Business Services department. This will enable the department to baseline and measure cost savings and efficiencies.

Bournemouth, United Kingdom

• Produced a project plan which delivered ten engagement events on time and on budget despite the project being initially three months delayed before I joined.• Produced research reports and recommendations which informed project implementation plans and the strategic direction of the wider RNLI.• Developed strategies to manage change and support staff by being a key contributor to project planning meetings.• Managed research projects from start to finish including designing the methodologies, conducting primary research, and presenting my findings to the project board.• Supported the development of the international grant management policy and procedure by researching best practice and legal requirements.

• Completed the UK’s ILM endorsed, non-profit graduate scheme offering participants one year's placement with a partner non-profit organisation alongside an acclaimed leadership and development programme. I was placed with the Royal National Lifeboat Institute (RNLI) as a Change Impact Analyst.• Additionally I influenced 4700 prospective Charityworks graduates by campaigning, presenting and public speaking at university events as a Charityworks Brand Ambassador.

London, United Kingdom

• Supported high value funding applications by researching government policies, peer organisations and interviewing project managers to create a funding applications toolkit.• Supported business cases for service proposals by researching the provision of children’s services across the UK.• Identified and disseminated potential funding opportunities to relevant services.

Leicester, United Kingdom

• Conducted primary and secondary research including conducting in depth interviews with VCS organisations, analysing quantitative datasets and producing a literature review. This resulted in my findings being presented at VAL's annual conference.• Developed research projects by identifying key themes for analysis and further exploration across a range of sources.

Leicester, United Kingdom

• Presented research reports in an engaging and accessible format for commissioners, funders and service providers resulting in our recommendations being acted upon.• Doubled average engagement on a campaign by representing Healthwatch Leicestershire at local forums.• Managed web content and social media succeeding to triple the average number of engagements on particular campaigns.• Increased website traffic by writing, editing and collating press releases, copy for newsletters and websites, essays, articles and blogs.• Maintained up to date monitoring information and submitted project management reports on time. • Managed key press relationships securing media coverage on multiple channels with one press release achieving regional media coverage within 24 hours of release.

Guildford, United Kingdom

• Managed a small team of staff and was a responsible key holder for the store• Provided excellent customer service about specialist products• Established links with vendors to organise staff training• Researched and kept up to date with new product technology

Guildford, United Kingdom

• Communicated with and advised customers over the telephone and via email• Ensured the mail order process ran smoothly and efficiently

Nottingham, United Kingdom

• Wrote two funding bids which were successful to the value of £5000.• Accurately estimated project costs resulting in project proposals being approved.• Submitted monitoring information to funders including finances and case studies.• Assisted the organisation of two community fundraising events raising a total of £1000.• Built positive relationships with homeless and vulnerable people by assisting with social activities and helping out in the kitchen when needed.

Nottingham, United Kingdom

• 10 week progression from observing a year 9 English class to planning and teaching four full lessons

Nottingham, United Kingdom

• Created and implemented a system to record customer feedback. Project-leaders can now efficiently monitor the success of their projects and evidence where they have met their targets.• Designed a methodology to research project efficiency and client satisfaction used to support the implementation of the customer feedback system.

Guildford, United Kingdom

• Played with and supervised disabled children to ensure that they had a fun, safe time• Provided basic care such as assistance with eating, hygiene and changing clothes