Sales/Business Coordinator | Customer Service | Claims Assistant, July 1994 to Mar 2019Delivered effective support to customers and sales managers in analysing and addressing problems to ensure delivery of orders within time and according to current accreditation regulations.Collaborated with internal departments within UK and Europe and external global customers, such as large automotive global OEM corporations to meet business requirements. Achieved maximum levels of client satisfaction by providing excellent customer service. Communicated with customers via Outlook, GoToMeeting, Skype, telephone, and face-to-face meetings and conferences to address enquiries and meet their specific requirement. Performed various administrative activities for number of automotive supplier portals to assure smooth running of business.Defined and implemented work instructions and process changes during successful execution and validation of data within SAP to support in using new system within sales support area.Achieved IATF16949 accreditation from TS16949 in 2018 by ensuring compliance with regulatory standards within Commercial area.Established and maintained required Key Performance Indicators (KPIs) to attain organisational objectives and demonstrate new standard requirements.Received team recognition and top line growth award in 2018 for outstanding contributions in the development and growth of a strategic Bostik adhesive technology.

Cashiering and banking duties, customer enquiries face to face and on the telephone.Placing orders with suppliers as required by customerMaintaining a Diary for Contract Carpet Fitters and EstimatorGeneral office duties including reception duties