• Proficient in Salesforce and Avaya software• Cultivated lasting relationships with customers by building rapport, resulting in increased loyalty and higher retention rates.• Skillfully gathered information, developed innovative solutions, and provided tailored product recommendations to resolve customer issues effectively.• Drove revenue growth 18.6% above the IR average by upselling solutions that addressed specific customer needs.• Awarded Top Agent in October 2023 for surpassing 30% sales/call metric.• Proactively involved in special projects designed to improve customer retention and satisfaction by implementing and testing new company initiatives.• Assigned subject matter expert (SME) to oversee special projects aimed at improving customer experience for our tenured customers.

• Established a 26% increase in clinic sales by skillfully marketing promotions and offers to clients, enticing them with exclusive products and monthly memberships.• Ensured client happiness by addressing all issues promptly and cultivated trust by building rapport.• Contributed to the growth of the organization by efficiently managing the hiring process and ensuring smooth transitions for new hires through paperwork completion, engaging orientations, and hands-on training.

• Managed responsibility for 300 reporting patrons efficiently by preparing and maintaining large case files, conducting in-person interviews, record keeping, and progress reporting.• Met tight deadlines in fast paced, challenging environment.• Proficient in crafting legal documents using Microsoft Word and aiding lawyers in litigation.

• Consistently achieved 20+ new members monthly by informing customers of promotions and special offers.• Managed and resolved customer needs and complaints promptly to enhance customer loyalty.• Skillfully utilized Microsoft Excel to monitor and update product inventory daily.

• Anticipated needs and resolved problems to keep customers happy• Informed customers of promotions and special offers to increase sales• Answered inbound calls to handle various concerns, set appointments and close sales• Completed contract forms, prepared change of address records, or issued service discontinuance orders with salesforce software• Sold monthly memberships and built value surrounding customer needs