Libby Kessler Email & Phone Number

Marietta, Georgia

• Works with team members from across the organization (including accounting/finance, operations, IT and WellStar leadership) to ensure that data feeding the processes overseen by the Manager of Data Enhancement supports the team’s needs and WellStar’s information needs.• Serves as a mentor and educational resource for the Senior and other Data Transformation Analysts.• Coordinates and performs the care and feeding of systems and tools used within the team including updates and enhancements.• Supports other parts of Enterprise Intelligence with timely high-quality information delivery.• Ensures that WellStar and the team is current on industry trends regarding the role’s areas ofresponsibilities.• Nurtures and promotes adherence to WellStar data governance standards within the organization and team.

Marietta, Georgia

• Worked with team members from across the organization (including accounting/finance, operations, IT and WellStar leadership) to ensure that data feeding the processes overseen by the Manager of Data Transformation supports the team’s needs and WellStar’s information needs.• Served as a SME for explanation of and education related to these methodologies and processes and the data contained within the tools for both internal Enterprise Intelligence customers and the organization.• Guided analytics and visualization resources on appropriate ways to present the information resulting from these processes.• Performed reporting as needed out of the tools used for data enhancement or out of other visualization tools used within EI.• Assisted in system software updates or auditing related to systems data feeds or data submissions.• Performed routine and ad hoc maintenance tasks around department software tools and data.• Served as a resource to the Data Enhancement Analysts around these processes.• Stayed current with enhancements and changes from the vendor(s).

Marietta, Georgia

• Provided assistance to the organization in evaluating and analyzing business and clinical data in order to make good business and clinical decisions for the continued growth and health of the business and our customers.• Responsible for the development of routine and ad-hoc data analytics to support hospital and operational needs using various report writers and other applications.• Developed, maintained and tracked information for various surveys, dashboards, statistics and metrics.• Attended regular utilization and performance improvement committees in order to educate leaders throughout the healthcare system with regards to the above processes and data interpretation, specifically procedure and supply utilization improvement for cost savings initiatives.• Assisted costing team with profitability reporting.• Responsible for the maintenance and update of the decision support databases.

Marietta, Georgia

• Analyzed statistical data for safety and quality trends and opportunities across the system.• Generated detailed, customized, and analytical reports by performing accurate calculations and creating spreadsheets and databases that drive clinical quality improvement for the health system.• Designed and implemented scorecards and dashboards for continuous quality monitoring.• Presented data to various hospital performance improvement committees on a monthly and/or as-needed basis.• Met the information needs of our internal and external customers across the system, such as Hospital Leadership, Medical Directors, Site VPs, Physicians and Department Managers.• Performed advanced data queries from disparate data sources.• Manipulated raw data through Microsoft applications and SQL Reporting Services, using various programs including but not limited to Transact SQL, Visual Basic and Microsoft Reporting Services.• Worked in a project management environment and supported multiple functions concurrently.

Atlanta, Georgia

• Coordinated the development and delivery of training courses for four software applications under CDC Software.• Maintained educational processes and procedures that impact the strategic direction of Education Services.• Managed the training and development schedules for 5 software trainers.• Designed and developed new training curriculum and materials using appropriate instructional design concepts and adult learning methodology.• Responsible for keeping sales representatives, consultants, managers and directors aware of new courses, strategies, cost structures, promotions, etc. as they are created.• Coordinated Education Services for the yearly conference and other sales/training meetings.

Alpharetta, Georgia

•​Assisted in the planning, development, testing and implementation of application (aimaudit™) projects.• Conducted monthly team meetings to create time lines, establish goals, and set individual directives to successfully complete projects on time and budget.• Conducted software training and demonstrations for clients and employees.• Coordinated product changes with all departments and clients to ensure that proper Change Control Guidelines are followed.• Communicated product changes to clients and employees through training, website, and other forms of documentation.• Composed and updated company documentation including application user manuals, Information Security Policies and Procedures, Change Control Guidelines, the Disaster Recovery Plan, and the Employee Handbook.• Administered user accounts and entitlements to database.

Atlanta, Georgia

• Played a leading role in the development and implementation of online training programs and procedures.• Created and administered a variety of training sessions for employee education and development.• Managed the duties and productivity of two other Implementers.• Composed and updated user-friendly documentation for company online training manuals, client user guides, and trainer “Tips and Tricks”.• Coordinated and maintained an online calendar of training classes.• Conducted live, online training sessions for:o Practice management software application userso Trainers to develop their online teaching skills (i.e. “Train the Trainer” Sessions)o Company Employees• Promoted online training courses at Dental, Orthodontic and Oral Surgery Users Conferences.• Provided technical support and customer service to training clients.• Managed the training subscriptions and education quality of all training clients.

Atlanta, Georgia

• Provided quality real-time software and hardware support for dental practice management applications.• Consulted clients on effective and efficient program usage.• Conducted proactive research with clients, which enabled the company to enhance the product and improve customer satisfaction.• Designed and updated the forms that were used in the software application.