Continued tasks from Patient Services Representative I. Additional tasks included training new hires and supporting new or changed procedures for all Patient Services Representatives. Served as the floor lead to solve unusual problems, provide additional job knowledge, and help clients with special needs. Worked closely with other departments prior to implementation of new programs to test efficacy, as well as to problem solve and give clients the best service possible. Entered 100+ provider… Show more Continued tasks from Patient Services Representative I. Additional tasks included training new hires and supporting new or changed procedures for all Patient Services Representatives. Served as the floor lead to solve unusual problems, provide additional job knowledge, and help clients with special needs. Worked closely with other departments prior to implementation of new programs to test efficacy, as well as to problem solve and give clients the best service possible. Entered 100+ provider schedules into electronic medical records system (Epic) on a quarterly basis. Show less

Multi-tasked in a fast paced environment, using multiple computer programs. Scheduled appointments for 12+ departments and over 100 providers, entered and verified client demographic data, checked patients in and out for appointments, answered multi-line phones, and verified insurance coverage. Provided top-notch customer service to clients, students, and providers both in person and virtually, while also working with staff in other departments. Communicated effectively with teammates in… Show more Multi-tasked in a fast paced environment, using multiple computer programs. Scheduled appointments for 12+ departments and over 100 providers, entered and verified client demographic data, checked patients in and out for appointments, answered multi-line phones, and verified insurance coverage. Provided top-notch customer service to clients, students, and providers both in person and virtually, while also working with staff in other departments. Communicated effectively with teammates in different locations as well as different schedules. Show less

Responsibilities included providing customer service, maintaining order and cleanliness on the sales floor, multitasking in a fast paced environment, and the set up and maintaining of store standard presentation.