Libby S. Email & Phone Number

Weybridge, Surrey, United Kingdom

Handling all aspects of office administration, sales and social media for a busy upholstery and automotive leather company

* Producing detailed quotes for all sales enquiries and sending to clients.* Liaising with clients, chasing up briefs.* Collating financial information and producing daily and monthly reports for account managers and Managing Director.* Creating and sending out invoices for all photography assignments.* Being the first point of contact for clients via phone and email, ensuring a high level of customer service is delivered.* Accurate data entry via a CRM system and updating all incorrect client details* Minute taking for the morning meeting and sending out action points via email to all employees.* Responsible for the accurate and correct filing of all client quotes.* Overseeing the petty cash, ensuring all receipts are handed in in exchange for cash and reconciling end of month.

•Booking in clinics and home visits for team of nurses and physiotherapists.•Receiving new referrals and adding onto the system.•Contacting GP surgeries and community teams for patient information•Answering calls from patients and handling any queries they have•Ensuring smooth running of the office including replenishment of black forms and tidy filing system.

Egham

•Assisting the Event Manager in any aspect of the organisation including:•Compiling and writing festival and exhibitor information for the website, leaflet, blog, newspapers and festival guide.•Composing detailed briefs for the exhibitors, volunteers and areas lead for the festival.•Determining and documenting the signage required for the event.•Liaising with exhibitors and other departments of the University and ensuring any queries are resolved quickly and efficiently.•Showing exhibitors around campus to ensure they are happy with their designated area for the festival.•Lead for designated area of festival ensuring any complications or issues are resolved.•Ensuring that team of volunteers are aware of their roles and feel confident completing tasks given.

Guildford, United Kingdom

• Taking meeting and event enquiries via phone, face to face and email, understanding the client’s requirement and tailoring a package for their brief.• Selling meeting packages to cold calls.• Booking meeting and private events in to Delphi system.• Follow up and chase calls to prospective clients for payments and signed contracts.• Client show rounds of the hotel and meeting facilities.• Front of house ‘meet and greet’ on party nights.• General admin, office and filing duties.

Aldershot

• Working vehicle claims within 24 hours of notification, determining who the responsible party is, or if the file should be closed.• Preparing files for billing by thoroughly researching the information provided to assure accuracy, taking into account the insurance arrangements, damage/accident circumstances, account restrictions.• Preparing and sending initial contact letters to the most responsible parties.• Generating invoices.

Melbourne, Australia

• Managing Home Claims in a proactive and prepared manner.• Keeping customers fully informed about the status of repairs and delivery of replacement items.• Answering and actioning any customer claim enquiries• Making decisions on claims in line with policy and procedural standards.• Keeping accurate records of customer contact.• Meeting required KPI’s.

Farnborough

• Assisting arrangements of annual sales meetings including sourcing venues and accommodation.• Being responsible for the ’after sales’ fulfillment of the direct mail. This included liaising with the customers to obtain their artwork, helping the customers to build a letter and booking in the direct mail campaigns at a suitable time for the individual customer.• Research and database creation of prospect leads for national account managers.• Processing orders in a timely but precise manner.• Dealing with customer complaints and queries.• Liaising with the financial services department to resolve outstanding debts.• Logging incoming sales leads to the sales reps.• Daily reconciliation of banking sheets.• General assistance to any of the sales reps/ account managers.

Venue, Events And Hospitality Management, Meeting And Event Planning

Modules included: Customer and the Event Experience Venue Operational Management Event Project Management Personal & Professional.

Education record

Education record