Libby Softley-Harding Email & Phone Number

Newbury, Gb

Guildford, England, United Kingdom

Newbury, England, United Kingdom

London Heathrow Airport, England, United Kingdom

Heading up the strategy creation for our Channel of Choice by performing as a key driver in shaping the standards across servicing and selling through service & service recovery in Global Customer Care.Using insights and brand positioning/segmentation to design customer propositions that drive improvement in our key customer metrics.Responsible for ensuring robust policy/proposition is implemented which considers all touchpoints of the GCC organisation. Reviewing opportunities for efficiencies & automation while regularly conducting external benchmarking to ensure our approach is relevant & competitive.Collaborative engagement of key stakeholders & subject matter experts across the business to be the voice of GCC & the customer.Lead initiatives that deliver new or improved propositions, with an understanding of the technology, people and business process capabilities that are required to enable these.

Maidenhead, England, United Kingdom

Lead for UK engagement platform including full P&L responsibility, creation, strategy and management of CRM engagement initiatives, lead for all loyalty partnerships, proposition planning for membership value, manager of the UK Retention CRM team, Head of communications strategy within the Retention team, lead on data analytics to drive retention and LTV from members,

Maidenhead, England, United Kingdom

London, United Kingdom

Doctorlink is a trusted digital health solution that helps people engage in their health and wellbeing, guiding them to the right care and information when they need it. Our digital health solutions are built around complex algorithms created by our team of clinical and technology experts.Our online symptom assessment tool enables health providers to efficiently manage demand by directing people to the most appropriate care pathway, be it a face-to-face or video GP consultation, self-help, pharmacy, urgent care and diagnostic testing. Patients using Doctorlink have access to clinically approved medical advice, confidentially and conveniently, 24/7. By re-routing up to 20-30% of patients away from primary care, we are helping GPs focus on the people who really need them, also saving millions in workforce efficiencies and reducing administrative burden.Our Health Risk Assessment and Health Age Calculator tools help people to better understand their health. Used by some of the world’s largest healthcare providers and retailers, our tools can be used to personalise prognosis and care and drive patient engagement behavioural change.We are working to create a personalised, sustainable and valuable ecosystem for all our users that will ensure that we are able to educate and facilitate excellent lifestyle choices. We are building a marketplace to assist those that are ill, well or living with a chronic condition and help them reach the very best mechanisms to enforce change or embrace new ideas.

Successful strategy execution is about making critical decisions and judgements effectively and consistently following through on them. It is vital to be outcomes focused by ensuring the right players with the right skills are in the right roles.At A2X we strongly believe that by unleashing exceptional performance within leaders, teams and individuals, your strategy execution becomes your core capability. This achieves precision delivery with added pace enabling your organisation to have a clear competitive advantage.We pride ourselves on our ability to understand you, your people, your business, your drivers and key priorities. As a result, A2X will make a powerful difference to the success of your strategy execution. We draw together high-performance individuals and teams from extraordinary backgrounds within successful execution and delivery. We will work with you to look at the four key areas that ensure successful execution as well as delivery.- Programme Delivery, Transformation and Recovery- Intelligent Interim Resourcing- Building & Sustaining High Performance teams & Partners- Executive & Senior Management Execution Coaching At A2X we can set-up, advise, review and lead assignments through to the creation of complete business platforms. Ultimately the breadth of our experience across different industry sectors enables us not only to recommend proven paths to successful execution, but also to improvise and carve out new ones.