Libby Taylor Email & Phone Number

AICD | Service Desk Manager | Contact Center Manager | Shared Services Manager | Non Executive Company Director | Customer Relationship Executive | IT Operations Manager | IT Manager | Project Manager | IT Infrastructure Delivery | Service Delivery ManagerAn accomplished and driven Shared Services Manager with extensive skills and experience in leading and developing high performing teams of service professionals. Ability in developing confident empowered teams whilst mentoring and providing individual support in every way to my employees. Identifying high potential employees and ensuring a robust career path to establish high retention capability and succession planning. Conversely effectively performance manage where and when required in a timely manner.A talent to grasp a deep understanding of the business strategy, processes and interconnectivity and then bringing these skills together to translate and deliver improvement in all facets of Service Delivery.I have facilitated and implemented a Shared Services model in Finance, Customer Service and Accounts Payable after setting up highly effective global Service Desks due to my experience. More recently I have +5 years experience in a Service Delivery Portfolio including IT Service Desk supporting: • +11,000 clients. • 11,000 workstations• 4,000 mobile phones• 1,550 applications• 45,000 requests fulfilled• 120,000 interactions recorded year on year• 51 projects delivered (252 small project initiatives) that resulted in Service Desk preparation with KB updates, agent training requirements etcI always championed a client focused culture whilst partnering with strategic business functions ensuring high service standards, best practice and consistent service performance are met.Held Non Executive Company Directorship - completing AICD course

Listed skills include Project Delivery, Service Delivery, Six Sigma, Project Portfolio Management, and 30 others.

• 

  Tafe Nsw

  General