Libby Wall Email & Phone Number

Manchester, United Kingdom

London, United Kingdom

Provide assistance and support to the expatriate tax partner and his growing department through:• Extensive diary and email management. • Updating, maintaining and utilising in-house client relationship and practice management systems.• Screening telephone calls and acting as the first point of contact for the expat tax department.• Responsible for managing the company’s online and paper based subscriptions. • Preparing fee notes in accordance with our SLA and specific client requirements. Distributing, monitoring and chasing clients when necessary for late invoice payment. • Proactively implemented new processes and improved various existing systems, such as billing, mailing and foreign office invoice tracking systems.• Carrying out background research and gathering required documentation in accordance with the company’s anti money laundering procedures, prior to setting up new clients on our various in-house databases.• Acting as a secondary contact for absent team members and assisting other PAs with workflow. • Providing reception and switchboard cover when required.• Completing general secretarial and administrative tasks, including preparing and proof-reading client and HMRC correspondence, creating and amending reports, documents and presentations, inputting timesheets, handling expense claims, arranging local and international travel itineraries and managing the department’s internal and external mail. • Developing strong working relationships with clients, potential clients and company contacts. Awarded ‘Employee of the Quarter’ in March 2015 and November 2015

London, United Kingdom

Working alongside the senior PA providing essential support to the MD:• Responsible for evaluating and summarising daily and monthly reports from 17 hotels. • Assisted with the planning of the annual staff appreciation party for 800 employees and guests. • Managed the MD’s diary, scheduling meetings and monitoring emails and correspondence to and from the MD’s office in a confidential manner, responding where appropriate on the MD’s behalf.• Acted as a gatekeeper when answering and screening telephone calls. • Organised travel arrangements, prepared presentations, letters, agendas and minutes, proof read documents, processed invoices for payment, summarised and analysed Mystery Shopper Reports and carried out research as required for Board level Directors.• Sourced/ordered stationery, office equipment and hotel supplies - setting up/negotiating contracts.• Posted comments/documents on social media sites on the MD's behalf. • Responded to positive/negative guest feedback and charity requests.

London, United Kingdom

A temporary role working on behalf of one of the UK's top banks handling PPI complaints:• Responsible for quality checking letters, reconciling data across numerous in-house systems, keeping an accurate log of claim results and communicating the findings to the claimant.• Regularly exceeded my daily targets receiving positive feedback on the high quality of my output. • General administrative and postal duties.• Organised my workload; prioritising high risk cases to ensure FSA regulations were not breached.

Kyoto, Japan

Responsible for planning and delivering English lessons to Japanese students aged 11 to 18: • Created challenging lesson plans, which varied depending on the student’s English ability. I planned the lessons in advance to ensure other teachers could incorporate their ideas. • Organised the first regional English club exchange and led the after-school club twice a week. • Taught lessons to c.40 students, including weekends so parents and other teachers could attend.• Delivered speeches in English/Japanese at the school's opening/closing ceremonies to c.1,000.• Worked closely with 10 Japanese-English teachers developing strong relationships with all. • Depending on the teacher I was working with, I either took the lead by planning and delivering the full lesson, or I took on more of a supportive role. • Managed all students within the class carefully to ensure the aims of the lesson were achieved.

Wakefield, United Kingdom

During the year I gained experience and responsibility in three finance teams. I dealt with financial queries, produced reports for management and made significant departmental improvements: • Responsible for monitoring and reporting costs to budget holders.• General PA responsibilities for the Finance Manager including diary management, scheduling meetings, taking minutes and preparing presentations.• I played a role in the recruitment process and interviewed candidates for a new position.• Worked on the annual accounts and produced the working papers for the external auditors. • To reduce financial errors and queries raised, I created guidance for non-finance budget holders.• Created an automated spreadsheet using Excel to improve productivity and save colleagues about ten hours in their month end tasks. • Liaised with stakeholders of varying levels of seniority in order to renew the list of invoice approvers across the whole organisation.

Primary School Teacher

Ba Sandwich Degree In Accountancy And Finance (Hons), First

Activities and Societies: Netball & Wall Climbing