Elizabeth (Libby) Bowen

Elizabeth (Libby) Bowen Email and Phone Number

Customer Experience Manager @ LookOurWay
Boston, MA, US
Elizabeth (Libby) Bowen's Location
Greater Boston, United States, United States
Elizabeth (Libby) Bowen's Contact Details

Elizabeth (Libby) Bowen personal email

Elizabeth (Libby) Bowen phone numbers

About Elizabeth (Libby) Bowen

Accomplished Director of Product and Customer Support, with a strong record in enhancing operational efficiency, reducing costs, incident management, and elevating customer satisfaction. Skilled in leading global, cross-functional teams and leveraging data insights and advanced technology to drive quality service and continuous improvement. Proven ability for fostering talent development and advocating for customer needs at scale. Zendesk, JIRA, and Salesforce Administration experience. B2B, B2C, SaaS

Elizabeth (Libby) Bowen's Current Company Details
LookOurWay

Lookourway

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Customer Experience Manager
Boston, MA, US
Elizabeth (Libby) Bowen Work Experience Details
  • Lookourway
    Customer Experience Manager
    Lookourway
    Boston, Ma, Us
    View
  • Edx
    Director, Product And Customer Support
    Edx Jan 2024 - Sep 2024
    Lanham, Maryland, Us
    * Cross functional team leadership and collaboration* Drives efficiency for high quality customer and product support* Leverages the latest technology and data insights to reduce costs* Creative ideas and strategic thinking for future planning and continued improvement.* Support and development of our talented product support specialists across multiple timezones and locations. Employees and outsourced team members.
    View
  • Edx
    Director, Learner And Partner Support
    Edx Oct 2022 - Feb 2024
    Lanham, Maryland, Us
    * Supported millions of online students, and faculty across top universities* Streamlined process and communication to effectively support multiple product lines* Customer advocacy and collaboration with Product and Engineering* Increased customer satisfaction and reduced costs
    View
  • Edx
    Senior Manager, Learner And Partner Support
    Edx Jul 2021 - Oct 2022
    Lanham, Maryland, Us
    * Enabled scale and ensured career growth and professional development* Drove efficiency, automation and streamlined communication* Managed change and supported the team through an acquisition* Built relationships and brought teams together
    View
  • Edx
    Manager, Learner And Partner Support
    Edx Jan 2019 - Jul 2021
    Lanham, Maryland, Us
    * Hired to rebuild an effective team to support higher education Faculty and Students* Shifted the focus from quantity to quality and efficiency* Drove increased customer satisfaction and support team engagement
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  • Crunchtime!
    Manager, Application Support
    Crunchtime! Jul 2017 - Jan 2019
    Boston, Massachusetts, Us
    * Manage blended team of onsite and remote Support Analysts* Project Management for Support* Data analysis of CSAT, SLA and productivity metrics* Escalation point for urgent issues and client communication for root cause analysis* Team Support and Zendesk Admin roles
    View
  • Vivoom, Inc.
    Director Of Campaign Operations (Mobile Video Marketing)
    Vivoom, Inc. Jul 2016 - May 2017
    Boston, Massachusetts, Us
    • Managed user generated marketing campaigns for global brand clients• Advised clients with best practices for social media strategy: Facebook and Twitter/X• Defined campaign goals/KPIs• Cross functional liaison between Designers, Engineers and Sales• Quality Assurance testing for mobile and desktop
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  • Demandware, A Salesforce Company
    Incident Manager, Technical Support (Saas)
    Demandware, A Salesforce Company Apr 2015 - Jul 2016
    San Francisco, California, Us
    * Defined and documented the Global Incident Management Process.* Cross-functional data collection and internal communication coordination.* Root Cause Analysis and Preventative Measures* Trending for outages/issues via JIRA and Salesforce, creation of executive level reports.
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  • United States Air Force
    Sergeant
    United States Air Force 1986 - 1990
    Randolph Afb, Tx, Us
    Manager, Communications and Computer Operation - New Mexico, Philippines. High Level SecurityClearance. Tech Support.
    View

Elizabeth (Libby) Bowen Skills

Online Advertising Advertising Digital Media Rich Media Mobile Advertising Online Publishing Management Mobile Devices Digital Marketing Video Ad Networks Web Analytics Mobile Marketing Flash Online Marketing Advertising Operations Display Advertising Publishing Leadership Doubleclick Ad Serving Press Releases Sales User Experience Editorial New Media Editing Html 5 Media Planning Salesforce.com Advertising Sales Web Video Behavioral Targeting Comscore Content Strategy Digital Strategy Javascript Zendesk Basecamp Campaign Management Sql Jira Agile Methodologies

Elizabeth (Libby) Bowen Education Details

  • Salem State University
    Salem State University
    Communication And Media Studies

Frequently Asked Questions about Elizabeth (Libby) Bowen

What company does Elizabeth (Libby) Bowen work for?

Elizabeth (Libby) Bowen works for Lookourway

What is Elizabeth (Libby) Bowen's role at the current company?

Elizabeth (Libby) Bowen's current role is Customer Experience Manager.

What is Elizabeth (Libby) Bowen's email address?

Elizabeth (Libby) Bowen's email address is li****@****edx.org

What is Elizabeth (Libby) Bowen's direct phone number?

Elizabeth (Libby) Bowen's direct phone number is +161732*****

What schools did Elizabeth (Libby) Bowen attend?

Elizabeth (Libby) Bowen attended Salem State University.

What skills is Elizabeth (Libby) Bowen known for?

Elizabeth (Libby) Bowen has skills like Online Advertising, Advertising, Digital Media, Rich Media, Mobile Advertising, Online Publishing, Management, Mobile Devices, Digital Marketing, Video, Ad Networks, Web Analytics.

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