AeroLeads people directory · profile
Elizabeth (Libby) Bowen Email & Phone Number
Customer Experience Manager
at
LookOurWay
1 work email found
@edx.org
3 phones found area 617
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Experience Manager
Location
Greater Boston, United States, United States
Who is Elizabeth (Libby) Bowen? Overview
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Quick answer
Elizabeth (Libby) Bowen is listed as Customer Experience Manager at LookOurWay, based in Greater Boston, United States, United States. AeroLeads shows a work email signal at edx.org, phone signal with area code 617, and a matched LinkedIn profile for Elizabeth (Libby) Bowen.
Elizabeth (Libby) Bowen previously worked as Director, Product and Customer Support at Edx and Director, Learner and Partner Support at Edx. Elizabeth (Libby) Bowen holds Bachelor Of Science - Bs, Communication And Media Studies from Salem State University.
Company email context
Email format at LookOurWay
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*@edx.org
68% confidence
AeroLeads found 1 current-domain work email signal for Elizabeth (Libby) Bowen. Compare company email patterns before reaching out.
Profile bio
About Elizabeth (Libby) Bowen
Accomplished Director of Product and Customer Support, with a strong record in enhancing operational efficiency, reducing costs, incident management, and elevating customer satisfaction. Skilled in leading global, cross-functional teams and leveraging data insights and advanced technology to drive quality service and continuous improvement. Proven ability for fostering talent development and advocating for customer needs at scale. Zendesk, JIRA, and Salesforce Administration experience. B2B, B2C, SaaS
Listed skills include Online Advertising, Advertising, Digital Media, Rich Media, and 39 others.
Current workplace
Elizabeth (Libby) Bowen's current company
Company context helps verify the profile and gives searchers a useful next step.
9 roles · 40 years
Elizabeth (Libby) Bowen work experience
A career timeline built from the work history available for this profile.
Director, Product And Customer Support
* Cross functional team leadership and collaboration* Drives efficiency for high quality customer and product support* Leverages the latest technology and data insights to reduce costs* Creative ideas and strategic thinking for future planning and continued improvement.* Support and development of our talented product support specialists across multiple.
Jan 2024 - Sep 2024
Director, Learner And Partner Support
* Supported millions of online students, and faculty across top universities* Streamlined process and communication to effectively support multiple product lines* Customer advocacy and collaboration with Product and Engineering* Increased customer satisfaction and reduced costs
Oct 2022 - Feb 2024
Senior Manager, Learner And Partner Support
* Enabled scale and ensured career growth and professional development* Drove efficiency, automation and streamlined communication* Managed change and supported the team through an acquisition* Built relationships and brought teams together
Jul 2021 - Oct 2022
Manager, Learner And Partner Support
* Hired to rebuild an effective team to support higher education Faculty and Students* Shifted the focus from quantity to quality and efficiency* Drove increased customer satisfaction and support team engagement
Jan 2019 - Jul 2021
Manager, Application Support
* Manage blended team of onsite and remote Support Analysts* Project Management for Support* Data analysis of CSAT, SLA and productivity metrics* Escalation point for urgent issues and client communication for root cause analysis* Team Support and Zendesk Admin roles
Jul 2017 - Jan 2019
Director Of Campaign Operations (Mobile Video Marketing)
- Managed user generated marketing campaigns for global brand clients
- Advised clients with best practices for social media strategy: Facebook and Twitter/X
- Defined campaign goals/KPIs
- Cross functional liaison between Designers, Engineers and Sales
- Quality Assurance testing for mobile and desktop
Jul 2016 - May 2017
Incident Manager, Technical Support (Saas)
* Defined and documented the Global Incident Management Process.* Cross-functional data collection and internal communication coordination.* Root Cause Analysis and Preventative Measures* Trending for outages/issues via JIRA and Salesforce, creation of executive level reports.
Apr 2015 - Jul 2016
Sergeant
Manager, Communications and Computer Operation - New Mexico, Philippines. High Level SecurityClearance. Tech Support.
1986 - 1990
~4 yrs
1 education record
Elizabeth (Libby) Bowen education
-
Salem State University
FAQ
Frequently asked questions about Elizabeth (Libby) Bowen
Quick answers generated from the profile data available on this page.
What company does Elizabeth (Libby) Bowen work for?
Elizabeth (Libby) Bowen works for LookOurWay.
What is Elizabeth (Libby) Bowen's role at LookOurWay?
Elizabeth (Libby) Bowen is listed as Customer Experience Manager at LookOurWay.
What is Elizabeth (Libby) Bowen's email address?
AeroLeads has found 1 work email signal at @edx.org for Elizabeth (Libby) Bowen at LookOurWay.
What is Elizabeth (Libby) Bowen's phone number?
AeroLeads has found 3 phone signal(s) with area code 617 for Elizabeth (Libby) Bowen at LookOurWay.
Where is Elizabeth (Libby) Bowen based?
Elizabeth (Libby) Bowen is based in Greater Boston, United States, United States while working with LookOurWay.
What companies has Elizabeth (Libby) Bowen worked for?
Elizabeth (Libby) Bowen has worked for Lookourway, Edx, Crunchtime!, Vivoom, Inc., and Demandware, A Salesforce Company.
How can I contact Elizabeth (Libby) Bowen?
You can use AeroLeads to view verified contact signals for Elizabeth (Libby) Bowen at LookOurWay, including work email, phone, and LinkedIn data when available.
What schools did Elizabeth (Libby) Bowen attend?
Elizabeth (Libby) Bowen holds Bachelor Of Science - Bs, Communication And Media Studies from Salem State University.
What skills is Elizabeth (Libby) Bowen known for?
Elizabeth (Libby) Bowen is listed with skills including Online Advertising, Advertising, Digital Media, Rich Media, Mobile Advertising, Online Publishing, Management, and Mobile Devices.
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