Redesigned legacy SSRS reports in Power BI and implemented firm wideAssisted with implementing and maintaining new intranet system (Synthesis by Knowledge Architecture) and coordinated knowledge managementDeveloped Proof of Concept and implemented new Balanced Scorecard application (Power BI)Worked with project teams to revamp facility assessment reports using Power BIProject Manager for conversion of company intranet from Synthesis 5 to Synthesis 6Database manager for migration from Deltek Vision to Deltek Vantagepoint

*CRM*Managed implementation of new global CRM in the US (Cosential) Provided support and training to a variety of users throughout the USTraveled to Australian HQ to provide training Asia Pacific Division. (2017)Created and maintained SharePoint support site with custom documentation for company policiesAssisted with improvement of program by diagnosing user-reported technical issues occurring in the system and resolving or elevating them as neededDeveloped and administrated ongoing training program for existing and new usersBecame go-to analyst for proposal information by coordinating with systems across the businessGathered requirements and research to develop benchmark report to determine which CRM to recommend to company leadership*HSE Incident Management*Chosen as US-based administrator for global HSE software and assisted with implementation of IntelexSuggested and implemented improvements for ongoing issues to improve data quality and user experience (ongoing)

Monitored help desk requests and training for BST opportunity managementRan monthly reports for managementAssisted with selection of and pilot program for CRM program (Cosential)Trained users on new CRM and managed user supportCreated training documentation and resources to support user adoption

Because of outstanding database work, attracted attention of regional marketing for new positionBecame Lead Project Coordinator responsible for training new project coordinators in other officesDeveloped Project Coordinator manual to codify processes and policies for business unit project coordinatorsSuggested and administrated the shared email box to coordinate contract requestsCreated and maintained custom reports for leadership at the business unit level

Built reputation for providing timely quotes on service and became Lead Service EstimatorBecame account coordinator in the quote department for some of the company's largest clientsBecame preferred parts estimator for commercial installation departmentDeveloped reputation for resolving complex parts issues which led to increased trust by technicians

Coordinated and dispatched subcontractors for installation of products and systemsKept shipping costs down by negotiating with logistics providers and providing sales team with up to date estimatesProvided reliable support to Project Manager in a fast-paced environmentMaintained database of archived project files and procedures for archival

Displayed skill at district level to become district systems expert for corporate MIS departmentCoordinated with corporate to Install new software for Exchange server changeover for all PCs at district levelRan cabling for telnet and T1 connections for PCs and dumb terminals locallyBecame highly efficient at assigned duties to assist other administrative personnel with their duties