Libby Hutchings Email & Phone Number

United Kingdom

Specialising in Weddings, Family, Boudoir Portraits, and Commercial Photography. Based in Devizes, Wiltshire

Swindon, United Kingdom

- Managing a large portfolio of clients with a focus on retention and growth - Identifying new business opportunities- Day to day administration and renewals of group risk insurance and pension schemes- Review of existing schemes ensuring they meet client needs- Complaint identification and resolution- Coaching other team members- Delivering training to new team members- Recognising and suggesting areas of improvement in business processes- Client satisfaction

Swindon, United Kingdom

- Managing a large portfolio of clients with a focus on retention and growth - Identifying new business opportunities- Day to day administration and renewals of group risk insurance and pension schemes- Review of existing schemes ensuring they meet client needs- Complaint identification and resolution- Coaching other team members- Delivering training to new team members- Recognising and suggesting areas of improvement in business processes- Client satisfaction

Cirencester, Gloucestershire

Starting my role at United Business Centres as a Customer Service Assistant, I shortly became the Customer Service Manager at serviced offices in Cirencester. Achievements in this role included:• Promotion within 12 months• Successful marketing of the business centre implementing social media• Involvement in business networking events, including implementing our own to bring in external business• Fantastic retention of clients thanks to healthy working relationships• 150% increase in service revenues as a result of the introduction of new services• Organisation of a successful Open Day for the centre, including invites to local businesses, arranging for a speaker on relevant topics and catering whilst also providing a tour of the centre

Cirencester, Gloucestershire

My responsibilities were varied and involved a strong discipline in time management. My main responsibilities involved day to day administration in the office, including invoicing and credit control, designing of databases, newsletters and HR tasks. Achievements in this role included:• Introduction of processes to track invoices, sales teams progress, monthly revenue, data analysis and contracts• Support to the sales team including tracking commission they had earned• Involvement in the design of databases• Involvement in the design of monthly newsletters to our network of IFAs• Setting up annual leave trackers so the teams were able to effectively time annual leave without a large impact on the business• Proactive time management skills

Cirencester, Gloucestershire

I had a vital full time role within the largest building society in the world that gave me an opportunity to work effectively and efficiently in a multi-disciplinary team. Achievements in this role included:• Excellent rapport with customers, helping me carry out my role successfully• Exceeded strict targets• Strong communication and organisation skills required when working on the front desk and dealing with new account openings• Given supervisor duties; I was a main key holder for the safe and front door