As the founder of Networld Technologies, I established a premier IT consulting firm serving clients across Virginia and the Midwest, specializing in sectors like financial services and construction. My responsibility was to provide an array of services encompassing comprehensive management of in-house assets, enterprise communication systems, information security, virtual desktop technologies, and cloud hosting services.My role extended beyond service provision, as I dedicated myself to devising tailored IT strategies that seamlessly integrated with each client's business objectives. This involved guiding them through cloud transitions, developing virtualization strategies, and implementing robust security measures to safeguard sensitive data. Throughout this journey, my steadfast focus remained on optimizing business processes and propelling operational efficiency to new heights.

As Director of Information Technology Operations at AllyAlign Health, I was pivotal in setting up the IT Operations & Security practice. Grounded in principles like ITSM, ITIL, ITOM, ITAM, and DevSecOps, my focus was on creating scalable, secure technology solutions for employees, providers, and partners to enhance our senior health & wellness programs.HIPAA and HITRUST were at the forefront of my considerations, ensuring data privacy and security in our healthcare operations. I led department recruitment and development efforts, tracking productivity and providing staffing recommendations to executive leadership.Our team's efforts contributed to the support of multiple specialized Medicare Advantage Plans, reducing hospitalizations by 37% and achieving a 96% member satisfaction rate.

In my role, I led a dynamic global team with a laser focus on maintaining and expanding the enterprise and software architecture for our customer-facing digital sales products, which were deployed worldwide. I not only devised the technical roadmap for a significant, multi-year digital transformation initiative, but I also applied my expertise to develop operational procedures designed to optimize uptime and availability for our cloud-deployed platforms.But it wasn't all about the tech. I was also deeply involved in the human aspect of our operations. I coached and recruited both full-time and contingent talent from across the globe, helping to shape our team into a cohesive, high-performing unit. I put together development plans for our team members, tracked productivity metrics, and kept my finger on the pulse of our operations. This allowed me to make informed recommendations to senior executive leadership on staffing and other key decisions, ensuring we had the right people in the right roles to drive our vision forward.

As a Principal Cloud Infrastructure Engineer, I was the driving force behind the cloud leadership of the Service Engineering team. My responsibilities spanned technical and non-technical guidance for our DBA and Cloud Engineering teams across the globe. I played a pivotal role in supporting the engineering and architectural facets of a new product called 'Encompass', an indoor location tracking system. I also co-developed operational procedures, coordinated migrations from legacy hosting environments, and engaged with the Predix Edge team on a low-cost edge gateway development. With my efforts, we saved over $40k per year while boosting bandwidth tenfold, meeting our cloud-focused engineering needs.

As a Cloud Infrastructure Engineer, I was part of the Service Management team for the Global Asset Management business. I contributed to the migration of several commercial SaaS offerings to the Azure cloud, leveraging a wide range of open-source tools and platforms. These internationally deployed applications were built from scratch, serving medical facilities worldwide for data analytics purposes. My key objectives were to ensure these environments were secure, redundant, high-performance, and cost-effective.

As a Senior System Analyst at CarMax, I was instrumental in several key company projects. My contributions ranged from rolling out a new store format to implementing a mobile device and BYOD strategy, and executing a comprehensive Active Directory migration. I played a significant role in the development and deployment of a retail virtualization project, resulting in substantial savings in annual legacy hardware maintenance costs. In addition to these, I also shared my knowledge and expertise by training and mentoring junior team members on various technical subjects.

At CarMax, I played a significant role in several large-scale initiatives. I contributed to the rollout of a new store format, the implementation of a mobile device and BYOD strategy, and a complete Active Directory migration. I was also a key participant in the development and rollout of a retail virtualization project, which resulted in substantial savings in legacy hardware maintenance costs. Additionally, I was committed to fostering the growth of junior team members by providing training and mentorship on various technical subjects.

As an Infrastructure Analyst at DuPont, my responsibilities spanned system administration in an operational capacity. I monitored and maintained over 120 physical and virtual servers, including related storage subsystems (SANs) across several business units and sites. This role was situated in a 24x7x365 manufacturing critical environment, where unexpected downtime could result in significant financial losses. I collaborated with corporate information security officers to secure Trade Secret and ITAR-protected documents using various technologies and utilities. My day-to-day activities included deploying security, software, and firmware patches/upgrades via Microsoft WSUS 3.0 and vendor-specific utilities. I also managed server backups and restores using EMC Networker and CA ArcServe, and scheduled maintenance and other planned outages using the corporate change management system.

During my tenure as a Shift Technician, I provided IT support for 24x7 manufacturing activities, including PC, printer, process control systems, and peripheral repairs. I played a key role in site projects, such as plant-wide switch replacements and large-scale data cable upgrades, which involved terminating hundreds of Cat5e cables. Additionally, I developed a .NET application for managing 300+ site switches, maintaining secure password protocols. My work earned me recognition for my team's involvement in a project focused on 3-tier network and firewall segregation.

Basic hardware/software break/fix PC (Desktop & Laptop) repair, as well as printer troubleshooting/repair.